Are you the right fit?
We are looking for an enthusiastic and self-motivated Bilingual Customer Service Representative to join the Financeit team. As a CSR you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.
- Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
- Respond to all inquiries promptly and maintain detailed notes and customer information
- Post, reconcile, and balance daily financial transactions related with loan payments and reversals
- Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
- Understand all the ins and outs of Financeit’s services and products
- Identify opportunities to improve overall customer experience
- Be an internal champion and voice for our Partners/Borrowers
- Work on other special projects to improve the customer experience
- Fluent in French and English (both written and oral)
- Proven track record with client relationship management
- Previous payment processing experience (cheque and cash handling) is required
- Ability to multi-task and meet deadlines
- Customer centric and positive attitude
- Flexible work schedule, evenings and weekend shifts
- Efficient and likes to tackle problems with resolve to see them through to completion
- Excellent oral and written communication skills
- Proficiency in MS Office
Compensation and Benefits:
- Salary based on experience
- Performance based bonus plan
- Group benefits plan
- Fitness reimbursement program
*Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Please apply here. We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.