Bring your ideas to work
When you join Financeit, you become part of a smart, driven team and an award-winning culture. We’ve been named one of Canada’s Most Admired Corporate Cultures™ and we’re featured in The Career Directory. But what makes our culture so great? Casual dress code, open communication, and team socials to start. Join us and find out for yourself.
Where we work.
Our headquarters, located in Toronto’s Entertainment District, is easily accessible, with TTC subway and streetcar stops just around the corner. Union Station is a stone’s throw away and a bike path arrives right at our doorstep.
Ideas live here.
We’re always on the lookout for creative, idea-driven people to add to our team. We’re a collaborative bunch, so bring your big ideas to work.
What about benefits?
We offer more than just the basics. Take advantage of our RRSP matching, our maternity leave top-up program, as well as onsite massage, yoga, and fitness. Our lifestyle spending account will cover part of the tab, and you’ll have standard medical, dental, vision and wellbeing coverage as well.
Open Positions:
DevOps Engineer
Who is Financeit?
Financeit is a market leading point-of-sale payment plan provider, focused on the home improvement industry, but also with clients in the vehicle and retail industries. Our innovative cloud-based technology makes it easy for merchants to increase close rates and transaction sizes with affordable monthly or bi-weekly payment plans.
We specialize in payment plans, but our end-to-end suite of workflow and lead management solutions give some of North America’s largest enterprise businesses, big box retailers, OEMs, and dealer networks the technological edge they need to stay ahead of the competition.
We’re a diverse and dynamic company with an open office environment that’s seeking the best and brightest. Financeit is small enough that you can make an impact within the company, and large enough to make an impact in market.
About the role:
As a Devops Engineer, you have deep technical knowledge, with at least 3 years of experience in DevOps Work in AWS. Which should also include a minimum experience of 3 years Linux Systems administration. You’re always curious, a tinkerer and an engineer who uses ingenuity to solve hard problems. You have a security-focused mindset and approach everything with information security in mind. You have an insatiable appetite for learning and sharing your knowledge. You thrive in fast-paced startup environments and multi-task with ease. You hold yourself accountable for results. You are a developer first, systems administrator second.
At Financeit you will be the first full time employee dedicated to devops, and be allowed to take ownership of our production system configuration and its security. You will be joining a high flying team seeing enormous success in market. You will also work with incredible colleagues that strive for excellence day in and day out.
- Hosted and Cloud Infrastructure Management (AWS, Digital Ocean, Google Cloud Platform)
- Infrastructure Monitoring - responding to system alerts and resolving them
- Server Setup Configuration and Administration using AWS Cloudformation and/or Ansible, Terraform, Chef
- Server Patch Management
- MySQL and Postgresql Setup and Administration
- Systems Security Audit
- Systems Capacity Planning
- Attend and participate in Cybersecurity Training
- Become part of the Cybersecurity Pod become a champion to support Financeit’s Security and Availability initiatives
- Participate in infrastructure design discussions
- Implement change requests
- Respond to alerts or tickets concerning servers
- Perform System Patches and Upgrades
- Support the development and QA teams with their test infrastructure
- Other tasks to be assigned from time to time.
Requirements:
- Proficiency with AWS Cloudformation and Ansible (Chef or Puppet proficiency also a plus)
- Proficiency with Amazon Code Deploy, Gitlab, Jenkins, and various CI/CD platforms
- Minimum of 3 years experience with Systems Linux Administration
- Expert knowledge with scripting languages
- Experience managing modern firewalls like AWS Security Groups, WAF, Intrusion Detection
- Expert level experience (2-3 years) with Postgresql including replication, monitoring, and database server tuning
- Excellent with all things related to databases including replication, monitoring, and database server tuning (i.e. MySQL, Postgres, Elasticsearch, Redis,)
- Comfortable writing bash scripts, as well as using any language to automate server related tasks
- Minimum of 3 years Experience with Ruby or similar scripting language
- Excellent communication skills
- Always aims for simplicity when designing solutions
- Likes Starwars (optional)
Benefits:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Bilingual Customer Success Representative
About the role:
We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team. As a Bilingual Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.
What you’ll do:
- Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
- Respond to all inquiries promptly and maintain detailed notes and customer information
- Post, reconcile, and balance daily financial transactions related to loan payments and reversals
- Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
- Understand all the ins and outs of Financeit’s services and products
- Identify opportunities to improve overall customer service experience
- Be an internal champion and voice for our Partners/Borrowers
- Work on other special projects to improve the customer experience
Requirements
- Fluency in both English and French (verbal and written)
- Proven track record with client relationship management
- Previous payment processing experience (cheque and cash handling) would be an asset
- Ability to multi-task and meet deadlines
- Customer centric and positive attitude
- Flexible work schedule, evenings and weekend shifts
- Efficient and likes to tackle problems with resolve to see them through to completion
- Excellent oral and written communication skills
- Proficiency in MS Office
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Merchant Approval Specialist
About the role:
The Merchant Approval Specialist is responsible for ensuring that all merchants are reviewed, meet the underwriting guidelines, and are communicated with regularly throughout the approval process. The Merchant Approval Specialist has a mission to maximize the merchant approval rate and the quality of merchants Financeit partners with.
To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high pressure environment, while holding yourself accountable for results.
What you’ll do:
- Ensure all appropriate documentation and information have been obtained from merchants, and contact applicants until the applications are complete
- Assess all new potential merchant partners within the Canadian market and review company and business owner/director information to assess partner’s credit quality and performance as per Financeit onboarding guidelines
- Respond to incoming merchant inquiries as required
- Ensure merchant accounts are properly notated
- Review and determine when policy exceptions are reasonable and communicate effectively to management
- Manage communication effectively when communicating underwriting decisions back to merchants
- Communicate escalations and suspicious merchant applications to management immediately for resolution
- Maximize merchant approval rate and the quality of merchants Financeit partners with
- Communicate process and system gaps when discovered to appropriate levels of management
- Strive to meet individual and team targets on a monthly basis
- Call businesses that expressed interest in Financeit to foster the relationship and drive applications
Requirements
- College diploma, BA degree or equivalent practical experience
- Experience in customer service financial services industry is an asset
- Experience with sales and relationship management is an asset
- Experience using Salesforce is an asset
- Strong interpersonal and organizational skills
- Commercial Underwriting experience is a valuable asset
- Effective communication skills in English
- French considered a strong asset
- Ability to multitask and meet deadlines under pressure
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Credit Risk Specialist
About the role:
We are looking for a self-motivated and energetic Credit Risk Specialist to join our Risk Management Department. Your responsibilities in this role will include assessing new and active merchant partners in Canada on Financeit partner onboarding and risk monitoring policies, ensuring credit and fraud related risks are minimized and policies and controls are adhered to. The Credit Risk Specialist will also be responsible for the review/audit of funded loans, ensuring that risk and underwriting policies are within stated guidelines.
You will have a proven track record as an individual with the ability to work independently in a fast-paced and changing environment.
What you'll do:
- Assess all new potential merchant partners within the Canadian market and review company and business owner/director information to assess partner’s credit quality and performance as per Financeit onboarding guidelines
- Ongoing monitoring and evaluation of existing partner-merchant’s behaviour and adherence to Financeit’s processes as well as credit quality and performance, including assessing for potential fraud, AML risks and overall compliance with the parameters of Financeit’s consumer lending program
- Strong credit evaluation and analytical skills, including familiarity with applicable commercial and personal credit bureau reports, financial statement analysis and overall financial performance assessment
- Conduct post-funding borrower satisfaction calls in order to assess a partner-merchant’s adherence to Financeit’s lending program requirements and compliance with its supporting processes
- Prepare monthly and quarterly reports related to the merchant network, as assigned
- Assess existing processes on an ongoing basis and make recommendations for improvement
- Other duties and responsibilities as assigned
Requirements
- Minimum 2 years of related experience working in indirect personal loan finance or similar. Preference will be given to candidates with direct experience in Home Improvement or Vehicle financing
- Strong credit evaluation and analytical skills, including familiarity with both commercial and consumer credit bureau report analysis
- Intermediate level of understanding of financial statement and cash flow analysis including the calculation of key financial ratios
- Bachelor’s degree in business or other related discipline
- Strong planning, organizing and time management skills with the ability to manage multiple competing priorities with deadlines
- Excellent oral and written communication skills
- Strong attention to detail
- Fluency in French preferred
- Ability to work effectively in a self-directed, team-based environment with minimal supervision
- Ability to multi-task and adjust priorities on-the-fly
- Proficiency in MS Office and G Suite
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Senior Manager of Recovery and Collections
About the role:
We’re looking to hire a seasoned Senior Manager of Recovery and Collections to own all Recovery strategies and initiatives and increase Collections effectiveness through vetting, onboarding and managing third-party vendors. The Senior Manager of Recovery and Outsourcing will be responsible for managing the entire post-write off collections process and to come up with new and inventive ways to maximize recoveries. The job entails the design and implementation of recovery strategies including but not limited to: Legal collections, repossessions, settlements, champion/challenger testing, primary/secondary/tertiary vendor selections, reporting development and monitoring, debt sales, etc. The Senior Manager of Recovery and Outsourcing will onboard and manage agencies and 3rd party vendors, audit vendor process and controls and mine for all opportunities for the business to gain collections efficiencies through outsourcing. The Collections team is dedicated to helping our customers get back on track with payments or find the most suitable solution for the customer while minimizing loss for our business!
What you'll do:
- Provide leadership and subject matter expertise to the Collections team and the rest of Operations.
- Manage all aspects of collections post write-off
- Own the Recoveries roadmap (strategy development and implementation)
- Platform design and effectiveness
- Control mapping and monitoring
- Business analysis, reporting and data analytics
- Oversee the Agency and 3rd party collections process including repossessions
- Establish effective recovery policies and procedures
- Prepare monthly reporting on recovery rates and KPIs
- Develop and execute legal strategy
- Train and develop the agencies and other third-party vendors to drive continuous improvement
Requirements
- 10+ years collections industry experience
- 5+ years of management experience
- Experience in data analysis and report building
- Experience designing Recovery strategies and implementation
- Experience designing collections platforms and 3rd party integrations
- Business case analysis
- 5+ years in consumer lending (preferably in Home Improvement)
- 5+ years in vehicle, sport or marine lending
- Bilingual (English/French) preferred but not required
- Expert in the full cycle of delinquency management
- Strong communication and negotiation skills
- Experience managing collections agencies (including audit)
- Experience with late stage collections (repossessions and legal)
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Senior Manager, Customer Service
About the role:
We are looking for a Sr. Customer Success Manager who will lead the Customer Success department and company-wide initiatives to promote an exceptional Customer Success Experience for all of our Partners and Borrowers. We are looking for an enthusiastic and proactive individual to take ownership of the position, and develop creative and meaningful strategies to tackle barriers to providing superior customer service.
What you'll do:
- Own the service levels, phone systems, complaint handling, front line service and back end admin functions
- Be an internal champion and passionate voice for our Customers; Partners who offer Financeit to their customers, and Borrowers who have applied through our Partners. Build Reporting for, measure, improve and optimize service levels for quality and efficiency
- Develop a team of experts in all areas relating to our Customers
- Map, document and produce process improvements
- Create and update policies and procedures to inform process flows and complaint handling
- Prepare and present Business Impact assessments and facilitate change management
- Identify and develop initiatives and programs to enhance overall Customer Success Experience
- Oversee the operations of the Customer Success department and support them in identifying and resolving issues
- Lead and coach Customer Success Representatives and provide ongoing feedback, conduct formal performance reviews and support their professional development
- Manage our online Help Center with new and up-to-date articles, documents and other relevant material
- Oversee call and email queues and ensure quick response times to all Partner and Borrower inquiries
- Speak to Partners and Borrowers directly to resolve complex customer problems and complaints
Requirements
- University Degree preferred
- Min of 5 years of experience in a Customer Success Management role
- 3-5 years of experience in Financial Services (added bonus for experience in consumer lending, e-commerce or other payment industries)
- Understanding of call centre operations
- Proficiency in managing team through a customizable CRM system (added bonus for proficiency in Salesforce)
- Excellent communication and problem-solving skills
- High level of professionalism
- Fluency in French is an asset
- Strong reporting and analytical experience
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Spécialiste Expérience Client Bilingue
Êtes-vous la bonne personne?
Financeit est à la recherche d’un Spécialiste Expérience Client dynamique et axé sur les résultats. En tant que membre d’une équipe de deux personnes à notre bureau de Laval, le candidat aura la responsabilité de répondre aux demandes de renseignements et de résoudre les problèmes pour nos partenaires et emprunteurs. Il aura aussi un rôle clé dans le soutien de notre équipe d’opération dans le traitement des documents de prêt, la saisie des données et l’enregistrement de liens de sécurité. De plus, le Spécialiste Expérience Client sera responsable de diverses tâches administratives et de projets d’initiatives de service à la clientèle confiés par le Superviseur Expérience Client. Cette position relève directement du Superviseur d’Expérience Client. La personne sélectionnée travaillera également en étroite collaboration avec l’équipe d’opération à notre siège social au centre-ville de Toronto.
Responsabilités:
- Répondre et résoudre les demandes des partenaires et des emprunteurs efficacement avec pertinence et professionnalisme.
- Colliger, examiner et saisir avec précision les données de prêt et les documents si rattachant.
- Organiser et sécuriser les copies papier des documents de prêt
- Assigner les prêts et aider à assurer le flux opérationnel pour notre équipe de souscription.
- Traiter et concilier les liens de sécurité via les solutions de nos tierces partenaires tels que PPSA et NOSIS
- Identifier les opportunités afin d’améliorer l’expérience client et développer des relations positives avec nos partenaires et les emprunteurs.
- Soutenir le Superviseur Expérience Client dans les projets opérationnels et administratifs.
- Baccalauréat ou expérience équivalente
- Maîtrise du français et de l’anglais (écrit et parlé) obligatoire
- 2+ ans dans un rôle au service à la clientèle, opérations ou administratifs
- Aptitude aux multi-tâches, respect des délais et sens de l’organisation
- Axé sur le service à la clientèle avec une attitude positive
- Efficacité face aux problèmes et détermination à les régler
- Excellentes compétences en communication orale et écrite
- Maîtrise de MS Office
- Une culture primée avec des événements sociaux réguliers + des repas d'équipe
- Salaire concurrentiel
- Régime d’avantages sociaux de groupe (Couverture médicale, dentaire et visuelle complète + remboursement pour condition physique)
- Programme de contrepartie REER
- Programme de complément de maternité
- Programmes d'apprentissage et de développement de carrière
- Code vestimentaire décontracté
- Lieu : Quebec Remote
- Heures d’ouverture : lundi au vendredi (9H00 - 21H00) et le samedi de (10h00-18h00)
- Type : permanent
Bilingual Customer Success Representative
About the role:
We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team. As a Bilingual Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.
What you’ll do:
- Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
- Respond to all inquiries promptly and maintain detailed notes and customer information
- Post, reconcile, and balance daily financial transactions related to loan payments and reversals
- Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
- Understand all the ins and outs of Financeit’s services and products
- Identify opportunities to improve overall customer service experience
- Be an internal champion and voice for our Partners/Borrowers
- Work on other special projects to improve the customer experience
- Fluency in both English and French (verbal and written)
- Proven track record with client relationship management
- Previous payment processing experience (cheque and cash handling) would be an asset
- Ability to multi-task and meet deadlines
- Customer centric and positive attitude
- Flexible work schedule, evenings and weekend shifts
- Efficient and likes to tackle problems with resolve to see them through to completion
- Excellent oral and written communication skills
- Proficiency in MS Office
- An award-winning culture with regular social events + team lunches
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP matching program
- Maternity top up program
- Career learning and development programs
- Casual dress code
Customer Success Representative
Customer Success Representative
Toronto, Ontario, Canada · Operations About the role: We are looking for an enthusiastic and self-motivated Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments. What you’ll do:- Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
- Respond to all inquiries promptly and maintain detailed notes and customer information
- Post, reconcile, and balance daily financial transactions related to loan payments and reversals
- Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
- Understand all the ins and outs of Financeit’s services and products
- Identify opportunities to improve overall customer service experience
- Be an internal champion and voice for our Partners/Borrowers
- Work on other special projects to improve the customer experience
- Fluency in both English and French preferred (verbal and written)
- Proven track record with client relationship management
- Previous payment processing experience (cheque and cash handling) would be an asset
- Ability to multi-task and meet deadlines
- Customer centric and positive attitude
- Flexible work schedule, evenings and weekend shifts
- Efficient and likes to tackle problems with resolve to see them through to completion
- Excellent oral and written communication skills
- Proficiency in MS Office
- An award-winning culture with regular social events + team lunches
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP matching program
- Maternity top up program
- Career learning and development programs
- Casual dress code
Software Developer
About the role:
Our Development team is searching for experienced full stack Software Developers to join the Financeit team and to help our company in pursuit of our vision and goals! If you are looking for an exciting opportunity to join a fast growing fintech company where your development work will make a difference, you’ve found the right place. We are looking for developers who value continuous learning and development, collaboration with the team, and of course the quality of their code. Ideally, you also have experience with some of the following tools: Ruby on Rails, HTML, CSS, Javascript (we’re in the process of switching to ES6): Backbone.js, Ember.js, Elasticsearch, Redis, RDBMS/SQL. Often the toolset will grow depending on the nature of the business requirements and the problem being solved. Particular responsibilities for a Developer will include:- Working closely with other Developers, Product Managers, Designers, Testers and Business Stakeholders to understand and gather requirements
- Reading and maintaining the existing code base
- Designing and writing clean and testable code
What you'll need to succeed:
- Experience with modern application frameworks such as Ruby on Rails.
- Proud of writing clean, testable, and maintainable code
- Curiosity and excitement about technology and continuous learning and development
- Strong interpersonal and organizational skills
- Ability to work at a steady, sustainable pace.
- Not afraid to think
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Not what you are looking for?
Not to worry. We’re always on the lookout for talented people. Tell us why you’d be a great fit at humanresources@financeit.io
Financeit is committed to providing a barrier-free environment for our current and future employees. Applicants needing accommodation in the recruitment and interview process are invited to contact us directly and confidentially about their accommodation needs. Learn more about Accessibility at Financeit here.