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Bring your ideas to work
When you join Financeit, you become part of a smart, driven team and an award-winning culture. We’ve been named one of Canada’s Most Admired Corporate Cultures™ and we’re featured in The Career Directory. But what makes our culture so great? Casual dress code, open communication, and team socials to start. Join us and find out for yourself.
Where we work.
Our headquarters, located in Toronto’s Entertainment District, is easily accessible, with TTC subway and streetcar stops just around the corner. Union Station is a stone’s throw away and a bike path arrives right at our doorstep.
Ideas live here.
We’re always on the lookout for creative, idea-driven people to add to our team. We’re a collaborative bunch, so bring your big ideas to work.
What about benefits?
We offer more than just the basics. Take advantage of our RRSP matching, our maternity leave top-up program, as well as onsite massage, yoga, and fitness. Our lifestyle spending account will cover part of the tab, and you’ll have standard medical, dental, vision and wellbeing coverage as well.
Open Positions:
Manager, Modelling and Analytics
About the role:
We’re looking for someone to provide value added business/data analytics and reporting to the management, board and stakeholders for the U.S. and Canadian lending businesses. The individual will perform reporting and analysis on the consumer loan portfolios and respective risk strategies, including the design, development, and implementation of ongoing monthly risk reporting (dashboard and reporting package production). This role also supports the development and ongoing monitoring of new origination strategies in the US and Canada.What you'll do:
- Provide analytic support across the credit risk lifecycle including tracking and managing portfolio risk performance and supporting loss forecasting
- Identify patterns in data and recommend improvements in strategies and quantify the benefits; present recommendations to management and senior management
- Assist the design, development, validation, and implementation of risk models to support new account origination and fraud identification/mitigation
- Identify innovative modeling techniques that leverage industry best practices and enhance portfolio profitability
- Research and review new alternative data sources with a view towards augmenting model performance
- Work with business leads to understand business objectives and needs for portfolio insights and document requirements to design, develop, and implement appropriate analytics and reporting to deliver the required insights
- Design, develop, and implement risk reporting packages/dashboards for monthly/quarterly distribution (e.g. origination, credit performance, profit/loss metrics, delinquency)
- Develop and maintain risk management and modeling/analytics documentation supporting analytics and reporting procedures
- Assist in maintaining production risk management data/reporting infrastructure
What you'll need to succeed:
- University degree in Business, Statistics, Engineering, Mathematics or other quantitative discipline
- Hands on experience developing origination models and strategies, conducting credit risk analytics and reporting to support consumer credit origination and/or portfolio management strategies is a must
- 4+ years of relevant experience in credit risk management in consumer lending using advanced tools such as SAS, R, Python, SQL, for the purpose of data mining, modelling & analytics, reporting, and generating business insights
- Good understanding of credit bureau data and internal account data used for generating models and strategies
- Experience with business intelligence tools such as Looker, Tableau, Qlik, etc. an asset
- Expertise with data manipulation, cleaning, and visualization, reporting techniques, and report automation
- Strong analytical problem solving skills with the ability to critically evaluate business problems and find optimal solutions
- Highly organized and able to prioritize and handle a variety of tasks and responsibilities simultaneously and efficiently
- Energetic and enthusiastic team player, capable of working both independently and in a team environment with high attention to detail for accuracy, and initiative to follow up on items and get things done
- Advanced skills in using MS Excel and PowerPoint or Google equivalents to create management presentations
Benefits:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with regular social events + team lunches
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- Onsite massage, yoga and fitness classes
- Career learning and development programs
- RSP Contribution matching
- Maternity leave top up program
- Casual dress code
- Flexible work hours
Customer Success Representative
About the role:
We are a team responsible for making our client’s operation smooth. If you like to help people, are responsible by nature, enjoy problem solving and are a team player who has a great attitude (especially when things get challenging), this job for you! Your role will be to provide first, second and third level support through taking calls and handling the incidents of Service requests, using incident process in line with service objectives as well as to suggest ways to improve the operation.What you'll do:
- Provide product support service to customers
- Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention
- Pay attention to customers’ details to resolve their requests
- Provide customer training and education in English, Spanish and French on the operating system (by client)
- Provide technical support to customer
- Excellent written and verbal communication skills
- Ability to gather information and diagnose a customer’s needs
- Conducting research to find root causes and correct solutions
- Updating customers regularly on statuses
- Able to identify and organize tickets according to priorities
- Update and maintain clients’ accounts
- Troubleshoot system malfunctions and correct them as directed by the operation manual or Supervisor
- Able to react to changes productively and handle other essential tasks as assigned
- Maintain a log of all work performed via the “Jira Service Desk System”
- Able to maintain confidentiality
- Other tasks assigned
What you'll need to succeed:
- 2 years of relevant experience is required
- Bilingualism in English + French and/or Spanish is mandatory
- Proven track record with client relationship management
- Previous payment processing experience (cheque and cash handling) would be an asset
- Ability to multi-task and meet deadlines
- Customer centric and positive attitude
- Flexible work schedule, evenings and weekend shifts
- Efficient and likes to tackle problems with resolve to see them through to completion
- Excellent oral and written communication skills
- Proficiency in MS Office
Benefits:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with regular social events + team lunches
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- Onsite massage, yoga and fitness classes
- Career learning and development programs
- RSP Contribution matching
- Maternity leave top up program
- Casual dress code
- Flexible work hours
Next Steps:
Shift work: Must be flexible for Monday to Friday: 8am to 4pm, 9am to 5pm or 10 am to 6pm If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview. Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Collections Specialist
About the role:
Financeit is looking for a seasoned Collections Specialist to join the Collections team!What you’ll do:
- Negotiate payment of debts in accordance with client and company guidelines
- Reduce aging and balance delinquencies
- Conduct skip tracing
- Coordinate outbound collection letters
- Suggest improvements on operational processes and establish best practices
- Produce reports, analyze data, identify trends, and provide recommendations
- Identify and escalate risks as well as potential fraud
- Update and document collection files with detailed information from clients, customers, agencies, and maintain professional communications
- Support the collections team and management on all objectives
What you'll need to succeed:
- Minimum 5 years of experience as a proven collections expert in a banking or agency setting
- Bilingualism in English and French is preferred
- Excellent written and oral communication
- Strong understanding of consumer credit (secured and unsecured)
- Excellent collections, skip tracing, and negotiation skills
- Excellent customer service skills and de-escalation abilities
- Proven track record of curing difficult accounts
- Thorough understanding of all privacy and collection laws
- Repossession and PPSA experience is an asset
- Proficient in Word, Excel, PPT, Google solutions – Chrome, Docs, Mail, Calendar, etc
- University Degree, College Diploma, and/or years of related experience
- Flexible hours and weekends
Benefits:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:- An award-winning culture with regular social events + team lunches
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- Onsite massage, yoga and fitness classes
- Career learning and development programs
- RSP Contribution matching
- Maternity leave top up program
- Casual dress code
- Flexible work hours
Not what you are looking for?
Not to worry. We’re always on the lookout for talented people. Tell us why you’d be a great fit at humanresources@financeit.io
Financeit is committed to providing a barrier-free environment for our current and future employees. Applicants needing accommodation in the recruitment and interview process are invited to contact us directly and confidentially about their accommodation needs. Learn more about Accessibility at Financeit here.