https://player.vimeo.com/video/269318225
Bring your ideas to work
When you join Financeit, you become part of a smart, driven team and an award-winning culture. We’ve been named one of Canada’s Most Admired Corporate Cultures™ and we’re featured in The Career Directory. But what makes our culture so great? Casual dress code, open communication, and team socials to start. Join us and find out for yourself.
Where we work.
Our headquarters, located in Toronto’s Entertainment District, is easily accessible, with TTC subway and streetcar stops just around the corner. Union Station is a stone’s throw away and a bike path arrives right at our doorstep.
Ideas live here.
We’re always on the lookout for creative, idea-driven people to add to our team. We’re a collaborative bunch, so bring your big ideas to work.
What about benefits?
We offer more than just the basics. Take advantage of our RRSP matching, our maternity leave top-up program, as well as onsite massage, yoga, and fitness. Our lifestyle spending account will cover part of the tab, and you’ll have standard medical, dental, vision and wellbeing coverage as well.
Open Positions:
Developer in Test
About the role:
As a Developer in Test you will bring hands-on contributions to the FinanceIt product team with the use of automation, software engineering, and up to date test practices. This is a key role for our Agile teams. You will provide Software Quality support to our product team by automating the build-test-deploy lifecycle for a wide variety of services. You will also roll up your sleeves and do manual testing when needed. You are comfortable coding in one of the following languages: Ruby, Java, JavaScript or C#. You are not only a good coder but you know how to design with testability in mind, you have written and tested your own software in the past. You don’t test quality into the product, you build quality into the product. We are an agile organization; our teams regularly use pairing techniques, giving you exposure to the full code base. You will work as part of an agile team that brings together Developers, DevOps, QA, and Product Management. If you are creative, customer focused, have a passion for automation, and would like to try new technologies then the Financeit team is right for you!What you'll do:
- Coding new and maintaining existing automated tests in Ruby and other test tools
- Assist with manual testing when needed
- Ensure test scenarios are considered during backlog refinement and sprint planning
- Focus test scenarios from customer perspective both positive/negative, intention rather than implementation
- Pair with development team members to implement tests at all levels
- Live by and mentor your peers on QA best practices
- Work with business and other stakeholders to get input on test scenarios
- Participate in implementation of CI/CD pipelines for new products
- Monitor CI/CD pipelines, quality of builds, and analyze test failures
- Reduce redundancy in test automation
- Perform manual exploratory testing to identify potential additions to automation tests
- Report defects as they arise to product team through JIRA
- Provide support to our operational teams for systems in production
- Develop and maintain integration, end-to-end and regression test suites
What you'll need to succeed:
- Ability to write quality code in at least one high level language like Ruby, Java, C# .
- Computer Science fundamentals in OO design, data structure and algorithm.
- Experience in building test automation frameworks, developing functional, integration, unit tests.
- Advocate of Test Driven Development
- Exposure to working with development tools supporting Continuous Deployment: GIT, Jenkins, Kubernetes, etc.
- Your GIT experience extends beyond ‘push/pull’; you should be comfortable troubleshooting and handling conflicts.
- You feel at home on Linux command line. Though you will not focus your efforts on bash scripting none of the following should make you uncomfortable: ‘vi’, ‘awk’, ‘sed’
- Demonstrable experience creating and designing tests using REST APIs
- Familiarity and understanding of Agile SDLC
- Complete comfort working with Atlassian toolset
- You are comfortable with a variety of test automation frameworks RSpec, Cucumber, pytest, junit, Puppeteer, etc.
- Please include your open source contributions on github.com, we would love to take a peek. Be sure to include your StackOverflow id, too!
- You are made for this if you:
- Have experience testing processes and applications that deal with complex algorithms
- Strong analytical and problem-solving skills
- Positive, can-do attitude
- Creative thinking and natural curiosity
- The successful candidate should be energetic and enthusiastic and able to work with flexibility in a highly dynamic environment with stakeholders from variety of teams
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Office Administrator & Executive Assistant
About the role:
Financeit is looking for an Office Administrator & Executive assistant to support the office operation and the executive team. This person will help create a healthy working environment for our team, and help coordinate various office projects. We’re looking for someone who has a positive and helpful attitude, thrives in a fast-paced environment and can grow with Financeit! This role will also provide assistance and support services to our executive team members. You will be responsible for calendar management, scheduling and organizing executive meetings, booking travel, and assisting with any other tasks as required. The ideal candidate will have prior experience in a similar role, be well organized, proactive, and be able to multitask in a fast-paced work environment.What you'll do:
Office Administration- Help coordinate and facilitate the day-to-day activities that make working at Financeit a great place to work
- Be the face of Financeit and greet all visitors to the office and manage all deliveries and shipments
- Performing general administrative duties including arranging couriers, photocopying and delivering departmental mail; maintaining departmental office supplies and equipment, ordering office supplies, as well as weekly snacks and catering as required
- Assist with employee check-in & screening survey completion (Health screening, temperature check & check-in)
- Maintain the tidiness of the office and kitchenettes; maintain Office Access pass card database
- Managing calendars for meetings and meeting rooms, and ensuring meeting rooms are booked
- Keep and maintain relationships with external vendors and seek out new partnerships
- Assist with execution and coordination of team events including holiday party, summer party, townhalls and team lunches
- Assist Office Manager with any office redesign, internal office moves, office relocation, or office opening projects
- Work with building management on office maintenance issues/inquiries
- Coordinate administrative tasks associated with the company’s committees
- Plan annual meeting calendar and coordinate resources for effective communication
- Manage Executive schedule and act as a liaison for the Executive team
- Plan, organize and implement events, such as meetings, business luncheons, or client dinners
- Capture action items and follow up with key stakeholders post meeting to ensure timely completion
- Capture action items from meetings and follow up to ensure timely completion
- Prepare reports, presentations, and data, as well as maintain files, records, and correspondence for meetings
- Perform clerical duties, take memos, maintain files, and organize, photocopy, fax, and collate documents as needed
- Arrange travel, accommodations, itineraries, and all correspondence related to arrangements as needed
What you'll need to succeed:
- 1+ years of experience in Office administrator or Administrative Assistant experience
- 1+ years of experience in Executive Assistant role or support for upper management
- College diploma or Bachelor’s degree in Business, or a relevant discipline preferred
- Highly organized with a strong ability to multitask
- Approachable, welcoming, friendly and cooperative personality
- Strong written and verbal communication skills
- Proficiency in Microsoft Office programs
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Senior Manager, Risk Strategy and Analytics
About the role:
We’re looking for someone to provide value added risk analytics, reporting, and insight to the management, board and stakeholders for Financeit’s lending business. As a member of the Risk Management team, the individual will interact with senior management, including executives, product and operations, and other internal and external partners, to support the development, implementation, and monitoring of risk strategies and portfolio reporting for our consumer lending portfolio.What you'll do:
- Responsible for the design, development, validation, and implementation of risk models, methodologies, and strategies in support of the management of portofolio risks
- Contribute to the design and ongoing improvement of the production risk management data/reporting infrastructure; expand/grow the use of Financeit’s internal data warehouse and automated visualization/reporting tools from it
- Summarize analytic findings, draw business conclusions, and present actionable insight and business recommendations to senior management
- Identify patterns in data and recommend improvements in strategies, quantify the benefits, and present recommendations
- Work with business leads to understand business objectives and needs for portfolio insights and document requirements to design, develop, and implement appropriate analytics and reporting to deliver the required insights
- Develop and maintain risk management and modeling/analytics documentation supporting model development, analytics, and portfolio monitoring
- Coach/mentor/train and develop a team of high-performing analysts
What you'll need to succeed:
- Degree in Business, Statistics, Engineering, Mathematics or other quantitative discipline
- Hands on experience with conducting credit risk analytics and reporting to support consumer credit origination and/or portfolio management strategies is a must
- 5+ years of relevant experience in credit risk management in consumer lending using advanced analytic tools such as SAS, R, Python, SQL, for the purpose of data mining, modelling & analytics, reporting, and generating business insights
- Knowledge and experience in data mining and advanced analytics in banking, consumer finance or credit card industry
- Experience managing a team of high performing analysts
- Good understanding of credit bureau data and internal account data used for generating models and strategies
- Experience with business intelligence tools such as Looker, Tableau, Qlik, etc. an asset
- Expertise with data manipulation, cleaning, and visualization, reporting techniques, and report automation
- Strong analytical problem solving skills with the ability to critically evaluate business problems and find optimal solutions
- Highly organized and able to prioritize and handle a variety of tasks and responsibilities simultaneously and efficiently
- Energetic and enthusiastic team player, capable of working both independently and in a team environment with high attention to detail for accuracy, and initiative to follow up on items and get things done
- Excellent oral and written communication skills and the ability to effectively communicate results to senior management and executives, as well as key business stakeholders
- Advanced skills in using MS Excel, PowerPoint, or Google equivalents to create management presentations
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Technical Product Owner
About the role:
We are looking for individuals to lead cross-functional agile teams in building the next iteration of our market leading Centah platform through leading the solution design, execution, and roll-out of features that support the needs of some of North America's largest enterprise businesses. You will help your team ship the right products for our customers. You’re a detail oriented and analytical team player with a positive attitude and the experience to lead product development teams through all stages of the product lifecycle. You are also comfortable multi-tasking in a fast-paced and high-pressure startup environment, and hold yourself accountable for results. This position will report directly to the Sr. Product Manager of the Centah product portfolio and work closely with everyone on the Financeit team.What you'll do:
- Work closely with Product Management, User Experience Design, Engineering ,and Account Management to create and groom a product backlog prioritized according to the maximum value that advances strategic product growth or operational efficiency targets.
- Provide backlog prioritization, sprint planning, and elaboration of the upcoming sprint priorities to ensure team work is focused on delivering maximum value at any given time.
- Lead 1-2 product development teams, consisting of UX Designers,, Developers and Quality Assurance groups in an agile product development cycle to facilitate timely iterative delivery.
- Collaborate with Engineering Leads in guiding the team through the process of figuring out “how” a feature/story will be developed, including the breaking down of stories/requirements into technical tasks and effort estimation.
- Facilitate daily stand-ups, sprint planning, retrospective and sprint demos.
- Maintain relevant metrics that help the team see how they are doing.
- Monitor, track and provide outward communication for improved transparency on the team’s progress against their delivery goals for key product/feature releases
- Collaborate with our Agile Coaches in guiding the team through the process of getting the best out of Agile collaboration and organization tools (Jira) and rituals (stand ups, retrospectives, etc) and in shielding the team from outside distractions.
What you'll need to succeed:
- Minimum of 5 years of experience in product, , business analysis, or software development management.
- Minimum of 2 years leading dev teams in an Agile environment through continuous delivery of product roadmaps.
- Knowledge and/or experience of Kanban, Scrum Methodologies other team level Agile frameworks along with their strengths and shortcomings.
- Direct experience building out complex web/SaaS platforms for the banking / lending/ FinTech industry a big plus.
- Direct experience leading projects that involved the integration of multiple platforms via API communications.
- A knack for understanding customer needs and translating them into amazing products.
- Analytical and meticulous - can easily find the edge cases when developing business requirements.
- Exceptional written and in-person presentation skills.
- Ability to multi-task and meet deadlines under pressure.
- Attention to detail and the tenacity to make sure quality standards are high.
- Ability to work with other disciplines to help make barriers disappear.
- Excellent communication skills both written and verbal
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
AML Lead/Compliance Officer
About the role:
The AML Lead will primarily be responsible for the evolution, maintenance, and enforcement of Financeit’s Anti-Money Laundering (“AML”) Program the goal of which is to properly mitigate money laundering and terrorist financing risks, and to ensure compliance with relevant AML legislation. The AML Lead is expected to be the subject matter expert on AML for the entire company. As such, the AML Lead must have an in-depth knowledge of Canadian regulatory requirements and must have a high level of familiarity with:- The Proceeds of Crime (Money Laundering) and Terrorist Financing Act and Regulations.
- Financial Transactions and Reports Analysis Centre of Canada Guidance and Policy Interpretations.
- OSFI Guideline B-8.
What you'll do:
- Review unusual or suspicious transaction reports to determine if they must be reported to FINTRAC, which may include instances of consumer fraud, and report them to FINTRAC when applicable
- Review alerts for politically exposed person(s) (“PEP”) and make PEP determinations
- Review AML/Sanctions/ATF alerts escalated by the 1st line of defense
- Audit AML/Sanctions/ATF alerts reviews performed by the 1st line of defense
- Review, risk-assess and make determinations on Adverse News alerts
- Conduct ongoing monitoring of client(s) deemed as high risk based upon money-laundering or terrorist-financing indicato
- Lead the annual internal self-assessment of money-laundering and terrorist-financing controls
- Support Financeit’s self-assessment of inherent risks process
- Support the biennial effectiveness testing process
- Support the development and maintenance of all policy, procedure and training documents that makeup Financeit’s AML program
- Conduct regular audits on consumer loans to ensure AML compliance, as well as underwriting compliance
- Provide regular management reporting on AML activities, as well as underwriting compliance audits
- Support the ongoing monitoring and analysis of AML and/or fraud transaction trends and make recommendations to management on process improvement, updates to procedures and policies, and any other type of innovation that would further mitigate money-laundering, terrorist financing and/or fraud risks
- Provide support to any ad-hoc or project-based AML or underwriting audit activities
- Complete other duties as may be assigned from time to time including, but not limited to, acting as back-up to colleagues
What you'll need to succeed:
- University degree in business, finance, economics or a relevant discipline
- Minimum of 5 years of experience as AML subject matter expert in a consumer lending environment in a risk, compliance or audit role
- Must have an active Certified Anti-Money Laundering Specialist (CAMS) certification
- Fraud experience considered an asset
- Audit experience considered an asset
- Project management expertise is considered an asset
- High level of proficiency with Microsoft Office or Google Suite for Business
- Proficient with data manipulation, analysis and presentation
- Strong analytical problem-solving skills with ability to critically evaluate business problems and find optimal solutions
- Highly organized and able to prioritize and handle a variety of tasks and responsibilities simultaneously and efficiently
- Energetic and enthusiastic team player, capable of working both independently and in a team environment with high attention to detail for accuracy, and initiative to follow up on items and get things done
- Bilingualism (English/French) considered an asset
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Recruiter
About the role:
Financeit is a growing company, and we’re looking for someone who can accelerate our growth! We are looking for a Recruiter with full-cycle recruiting experience, from talent sourcing and attracting candidates to interviewing and hiring great employees. As a Recruiter, you will be responsible for delivering on all aspects of the recruiting process and will be involved in attending recruiting events, conducting pre-screening and interviewing, scheduling interviews, and completing background, credit and reference checks.We’re looking for someone who’s passionate about finding top talent that will assist our People Success team in championing Financeit’s unique culture! Our ideal recruiter holds an academic HR background combined with work experience in screening, interviewing and assessing candidates. Ultimately, the responsibilities of the Recruiter are to ensure our company attracts, hires and retains the best employees, while growing a strong talent pipeline.What you'll do:
- Develop and update job descriptions, job profiles, and job specifications
- Prepare recruitment materials and post jobs to appropriate job boards
- Source and recruit candidates by using databases, social media and other resources
- Pre-screen candidates resumes and job applications
- Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
- Assess applicants’ relevant knowledge, skills, competencies, soft skills, experience and aptitudes
- Schedule interviews with candidates for hiring managers
- Coordinate the offer process, and conduct reference, background and credit checks
- Implement overall recruiting strategy, develop and execute recruiting plans
- Provide analytical and well documented recruiting reports to the rest of the team
- Network through industry contacts, association memberships, trade groups and employees.
- Develop a pool of qualified candidates in advance of need and maintain regular contact with possible future candidates.
- Research and recommend new sources for active and passive candidate recruiting
- Act as a point of contact and build influential candidate relationships during the selection process
- Encourage employee referrals, communicating its importance and giving incentives to those who produce successful hires.
- Perform other special projects as assigned
What you'll need to succeed:
- Minimum 3 years of recruitment experience (either as an in-house recruiter or at a staffing agency)
- Bachelor's Degree in Human Resources, Business Administration, or related field; CHRP designation an asset
- Ability to strategically design and manage a recruiting budget
- Solid ability to conduct different types of interviews (structured, competency-based, stress etc). Experience developing competency based interview guides, and scorecards would be considered an asset.
- Experience in competency profiling and job analysis is an asset
- Familiarity with HR databases and Applicant Tracking Systems (ATS)
- Able to build and maintain lasting relationships with corporate departments, key business partners, and employees
- Excellent communication and interpersonal skills
- Strong decision-making skills
- Able to respond quickly in a dynamic and changing environment
- Innovative thinker, able to use and develop new sources for recruitment
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Analyst, Reporting & Analytics
About the role:
The Analyst, Reporting & Analytics under the direction of the Senior Manager, Modelling & Analytics, will primarily be responsible for reporting and providing value added business/data insights and intelligence for the business. The incumbent will be responsible for supporting the preparation, delivery, and analysis of both ongoing weekly, monthly and quarterly reporting and new initiatives, reports, enhancements and/or projects, which includes design, development and implementation.What you'll do:
- Prepare, analyze and distribute various weekly, monthly and quarterly reports
- Produce specialized reporting packages, dashboards, scorecards, data extracts, ad-hoc analysis
- Design, build and implement business intelligence tools and visual analytics to drive faster decisions and better results
- Generate a story or narrative about the data that bring valuable insights and actionable recommendations to senior management executive leadership
- Continuously explore new ways to cut and slice the data into fresh and original perspectives to reveal new insights that were previously undetected
- Deliver insightful ad-hoc analyses and recommendations for strategic initiatives
- Introduce and/or improve data acquisition and reporting automation using scripting languages and visualization tools
- Exercise and keep current with best practices in data visualization
- Optimize current report processes and general report efficiency
- Deliver insights and commentary that can inform business decisions
- Validate the quality and integrity of data and reporting processes used in generating the reports
- Continue to improve reporting processes with respect to efficiency, accuracy and timeliness
- Work with business leads to understand business objectives and needs for insights and document requirements to design, develop, and implement appropriate reporting to deliver the required insights
- Support changes to reports and dashboards to allow the business to track additional metrics as required
- Maintain documentation for reporting processes
What you'll need to succeed:
- University degree or College diploma in mathematics, statistics, computer science, engineering, or other quantitative discipline
- Strong analytical skills with the ability and desire to generate new and innovative illustrative views of key business data
- Advanced data manipulation and data visualization skills; data mining/modeling experience is an asset
- A passion for data exploration and deep dives into big data and small data
- 2+ years of experience using Excel and PowerPoint
- 2+ years of relevant experience successfully working in an analytical or reporting role using advanced tools such as R, Python, SQL, for the purpose of data mining, reporting, and generating business insights
- Experience with business intelligence tools such as Looker, Tableau, Qlik, etc
- Expertise with data manipulation, reporting techniques, and report automation
- Strong analytical problem solving skills with ability to critically evaluate business problems and find optimal solutions
- Highly organized and able to prioritize and handle a variety of tasks and responsibilities simultaneously and efficiently
- Energetic and enthusiastic team player, capable of working both independently and in a team environment with high attention to detail for accuracy, and initiative to follow up on items and get things done
- Experience conducting reporting and analysis in consumer credit risk or collections at a financial institution an asset
- Advanced skills in using PowerPoint to create management presentations
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Call Center Supervisor (Remote)
About the role:
We are looking for an enthusiastic and self motivated, team focused Call Center Supervisor to join our team. The Call Center Supervisor will be responsible for the support, coaching, development and supervision of a group of Customer Service Representatives (CSRs). This role will identify feedback and coaching opportunities for an assigned team, and handle more complex or escalated issues as they arise. The Call Center Supervisor will provide leadership, guidance, performance management and accountability for key performance measures and ensure that the call center agents meet all service level objectives and business objectives.What you'll do:
Customer Service- Responsible for day-to-day functional supervision of a Customer Service Representative (CSR) work group.
- Provide operational support for all CSRs on the call center floor (support, employee relations issues, performance issues, operating systems and facility items).
- Resolve customer service issues by working with personnel and management in a way that positively represents the call center operations.
- Resolve customer complaints and answer customers' questions regarding policies and procedures.
- Improve customer satisfaction and call quality via call monitoring and providing effective feedback to CSRs.
- Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
- Assist Call Center Director and Human Resources Recruit, interview, and select and/ or promote CSRs. Will make recommendations to the Call Center Director.
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Gather and review of all necessary CSR statistics to address performance issues. Ensures CSRs are adhering to set schedules by monitoring adherence, attendance and overtime.
- Develop and communicate reviews, performance improvement plans and disciplinary action, up to and including termination, with consultation / approval of the Call Center Director & Human Resources input.
- Ensure all relevant information is communicated to staff, including all process and policy change items.
- Ensure the CSRs published work schedules and overtime/time-off is efficiently and effectively taken. Ensure time off is coordinated in conjunction with the direction of call center director and/or HR when appropriate.
- Other tasks as assigned.
What you'll need to succeed:
- Knowledge of Basic computer skills
- Able to multitask
- Have good planning, organizing and problem solving skills
- Able to encourage, motivate and provide recognition
- Excellent verbal and written communication skills
- Ability to handle difficult conversations in a professional manner
- Strong decision making skills, ability to make sound judgment calls
- Proven leadership skills with attitude to learn
- Excellent conflict management, and team-building skills
- Previous training experience
- 1 - 3 years previous call center supervisory experience with a team of 10 or more
- Ability to work a flexible schedule
- Must be able to pass a background check
- Maintain reliable transportation to ensure punctuality for shifts
Benefits:
- Compensation: $18.00 per hour for candidates
- Monthly Incentive Bonus plan
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service w/company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90 day probationary period
Call Center Supervisor
About the role:
We are looking for an enthusiastic and self motivated, team focused Call Center Supervisor to join our team. The Call Center Supervisor will be responsible for the support, coaching, development and supervision of a group of Customer Service Representatives (CSRs). This role will identify feedback and coaching opportunities for an assigned team, and handle more complex or escalated issues as they arise. The Call Center Supervisor will provide leadership, guidance, performance management and accountability for key performance measures and ensure that the call center agents meet all service level objectives and business objectives.What you'll do:
Customer Service- Responsible for day-to-day functional supervision of a Customer Service Representative (CSR) work group.
- Provide operational support for all CSRs on the call center floor (support, employee relations issues, performance issues, operating systems and facility items).
- Resolve customer service issues by working with personnel and management in a way that positively represents the call center operations.
- Resolve customer complaints and answer customers' questions regarding policies and procedures.
- Improve customer satisfaction and call quality via call monitoring and providing effective feedback to CSRs.
- Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
- Assist Call Center Director and Human Resources Recruit, interview, and select and/ or promote CSRs. Will make recommendations to the Call Center Director.
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Gather and review of all necessary CSR statistics to address performance issues. Ensures CSRs are adhering to set schedules by monitoring adherence, attendance and overtime.
- Develop and communicate reviews, performance improvement plans and disciplinary action, up to and including termination, with consultation / approval of the Call Center Director & Human Resources input.
- Ensure all relevant information is communicated to staff, including all process and policy change items.
- Ensure the CSRs published work schedules and overtime/time-off is efficiently and effectively taken. Ensure time off is coordinated in conjunction with the direction of call center director and/or HR when appropriate.
- Other tasks as assigned.
What you'll need to succeed:
- Knowledge of Basic computer skills
- Able to multitask
- Have good planning, organizing and problem solving skills
- Able to encourage, motivate and provide recognition
- Excellent verbal and written communication skills
- Ability to handle difficult conversations in a professional manner
- Strong decision making skills, ability to make sound judgment calls
- Proven leadership skills with attitude to learn
- Excellent conflict management, and team-building skills
- Previous training experience
- 1 - 3 years previous call center supervisory experience with a team of 10 or more
- Ability to work a flexible schedule
- Must be able to pass a background check
- Maintain reliable transportation to ensure punctuality for shifts
Benefits:
- Compensation: $18.00 per hour for candidates
- Monthly Incentive Bonus plan
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service w/company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90 day probationary period
Account Manager, Vehicle
About the role:
Reporting into the Sales Manager, this B2B role involves managing vehicle merchant relationships and dealing directly with the owners, finance managers and sales agents of businesses wishing to use our consumer financing platform. To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results.What you'll do:
- Develop, maintain and manage strong relationships with our business partners
- Use expert product knowledge and sales consultation to increase partner activity
- Regularly update and coach partners on the Financeit program and process
- Teach businesses how to use our set of tools to position financing and offer monthly payments
- Develop and execute regular training and coaching sessions with small and midsize businesses
- Ensure new employees at merchants are fully training on Financeit platform
- Ensure compliance to our approval and risk requirements
- Grow volume with existing Partners, while getting new Partners ramped up and generating consistent volume
What you'll need to succeed:
- Bachelor's degree in a relevant discipline or equivalent practical experience
- 3 years of experience with hands-on direct sales and relationship management
- 2 years of experience in lending, financial services or banking is preferred
- Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
- Experience in consumer lending, SaaS or financial services is preferred
- You know your way around a CRM, ideally Salesforce
- Strong interpersonal and organizational skills
- Ability to multi-task and meet deadlines under pressure
- Strong customer service and retail background are pluses
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Customer Service Representative (Remote)
About the role:
We are looking for an enthusiastic and self motivated Customer Service Representative to join our team. As a Customer Service Representative you must be flexible with an aptitude for learning, understanding and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.What you'll do:
- Answer incoming calls and respond to customer’s requests
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors
- Responsible for adapting to fast changing guidelines with customers
- Informs clients by explaining procedures; answering questions; providing information
- Maintains and improves quality results by adhering to standards and guidelines
What you'll need to succeed:
- High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call centre or retail environment is preferred
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
- Ability to type at least 25 words per minute is preferred
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
- Maintain reliable transportation to ensure punctuality for shifts
- You must also be available to work various shifts between the hours of 8:00am to 10:00pm Monday to Friday, and 10:00am to 8:00pm on Saturday and Sunday.
Benefits:
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service w/company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90 day probationary period
- $200 Monthly Incentive Bonus Plan
Bilingual Business Development Associate (Remote)
About the role:
Financeit is seeking a highly motivated and results-oriented Business Development Associate with B2B experience, who will be responsible for prospecting and closing new merchants. You will play a key role in supporting Financeit’s growth objectives by identifying potential new clients, getting them approved and using Financeit’s platform to fund financing volume.What you'll do:
- Identify potential new accounts while following up on inbound sales inquiries and other lead lists
- Develop strong relationships, and use expert product knowledge and sales consultation to close new clients
- Partner with marketing, sales, and production managers to create and implement business strategies for attracting and signing new clients
- Work closely with similarly aligned teams within Financeit in order to onboard new clients
- Ensure compliance to our approval and risk requirements
- Create and share best practices
What you'll need to succeed:
- Fluency in both French & English
- BA degree or equivalent practical experience
- 2 years of experience with hands-on direct sales and relationship management
- 2 years of experience in lending, financial services or banking is preferred
- Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
- Experience in consumer lending, SaaS or financial services is preferred
- You know your way around a CRM, ideally Salesforce
- Strong interpersonal and organizational skills
- Ability to multi-task and meet deadlines under pressure
- Strong customer service and retail background are pluses
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Customer Success Representative
About the role:
We are a team responsible for making our client’s operation smooth. If you like to help people, are responsible by nature, enjoy problem solving and are a team player who has a great attitude (especially when things get challenging), this job for you! Your role will be to provide first, second and third level support through taking calls and handling the incidents of Service requests, using incident process in line with service objectives as well as to suggest ways to improve the operation.What you'll do:
- Provide product support service to customers
- Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention
- Pay attention to customers’ details to resolve their requests
- Provide customer training and education on the operating system (by client)
- Provide technical support to customer
- Excellent written and verbal communication skills
- Ability to gather information and diagnose a customer’s needs
- Conducting research to find root causes and correct solutions
- Updating customers regularly on statuses
- Able to identify and organize tickets according to priorities
- Update and maintain clients’ accounts
- Troubleshoot system malfunctions and correct them as directed by the operation manual or Supervisor
- Able to react to changes productively and handle other essential tasks as assigned
- Maintain a log of all work performed via the “Jira Service Desk System”
- Able to maintain confidentiality
- Other task assigned
What you'll need to succeed:
- 2 years of relevant experience is required
- Fluency is French is preferred
- Proven track record with client relationship management
- Previous payment processing experience (cheque and cash handling) would be an asset
- Ability to multi-task and meet deadlines
- Customer centric and positive attitude
- Flexible work schedule, evenings and weekend shifts
- Efficient and likes to tackle problems with resolve to see them through to completion
- Excellent oral and written communication skills
- Proficiency in MS Office
- Must be flexible for Monday to Friday: 8am to 4pm, 9am to 5pm or 10 am to 6pm
Benefits:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Business Development Manager
What you'll do:
- Proactively identify and pursue new enterprise partnership opportunities within the home improvement space (HVAC, Windows and Doors, etc).
- Establish and maintain a strong understanding of Financeit programs.
- Provide regular market updates including competitive insights, home improvement market trends, enterprise partner needs and market content as needed.
- Prepare, negotiate and execute partnership contracts
- Maintain Salesforce with all sales pipeline to forecast, track and close opportunities.
- Position Financeit as the market leader in POS financing and develop unique selling propositions and sales proposal for each Enterprise partner
- Prospect for potential large accounts using various methods such as cold calling, face-to-face meetings and networking
- Develop, maintain and manage strong relationships with enterprise partners including executive sponsorship and key stakeholder relationships in sales, marketing and finance
- Develop strategic business development plans with leadership and support teams
- Use expert product knowledge and sales consultation to increase partner activity
- Partner with marketing, sales, and production managers to create and implement business strategies for attracting and signing new merchants
- Ability to analyze and leverage to support value proposition and articulate key business insights
- Ability to sell multiple business lines and sell deeper integrations within an Enterprise group
- Ensure compliance to our approval and risk requirements
- Create and share best practices
What you'll need to suceed:
- BA degree or equivalent practical experience
- Entrepreneurial spirit with a proven track record for closing large deals
- Min 3+ years within the home improvement space
- 4-5 years of experience with business development, and hands-on face to face direct sales
- 2 years of experience in lending, financial services or banking is preferred
- Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
- Experience in consumer lending, SaaS or financial services is preferred
- You know your way around a CRM, ideally Salesforce
- Strong interpersonal and organizational skills
- Ability to multi-task and meet deadlines under pressure
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Software Developer
About the role:
Our Development team is searching for experienced full stack Software Developers to join the Financeit team and to help our company in pursuit of our vision and goals! If you are looking for an exciting opportunity to join a fast growing fintech company where your development work will make a difference, you’ve found the right place. We are looking for developers who value continuous learning and development, collaboration with the team, and of course the quality of their code. Ideally, you also have experience with some of the following tools: Ruby on Rails, HTML, CSS, Javascript (we’re in the process of switching to ES6): Backbone.js, Ember.js, Elasticsearch, Redis, RDBMS/SQL. Often the toolset will grow depending on the nature of the business requirements and the problem being solved. Particular responsibilities for a Developer will include:- Working closely with other Developers, Product Managers, Designers, Testers and Business Stakeholders to understand and gather requirements
- Reading and maintaining the existing code base
- Designing and writing clean and testable code
What you'll need to succeed:
- Experience with modern application frameworks such as Ruby on Rails.
- Proud of writing clean, testable, and maintainable code
- Curiosity and excitement about technology and continuous learning and development
- Strong interpersonal and organizational skills
- Ability to work at a steady, sustainable pace.
- Not afraid to think
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Bilingual Customer Service Representative (French/English)
About the role:
We are looking for an enthusiastic and self motivated Bilingual Customer Service Representative to join our team. As a Customer Service Representative you must be flexible with an aptitude for learning, understanding and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.What you'll do:
- Answer incoming calls and respond to customer’s requests
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors
- Responsible for adapting to fast changing guidelines with customers
- Informs clients by explaining procedures; answering questions; providing information
- Maintains and improves quality results by adhering to standards and guidelines
What you'll need to succeed:
- High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call centre or retail environment is preferred
- Excellent oral and written communication skills in both English and French
- Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
- Ability to type at least 25 words per minute is preferred
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
- Maintain reliable transportation to ensure punctuality for shifts
- You must also be available to work various shifts between the hours of 8:00am to 10:00pm Monday to Friday, and 10:00am to 8:00pm on Saturday and Sunday.
Benefits:
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service w/company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90 day probationary period
- $200 Monthly Incentive Bonus Plan
- Weekly $25 gift card drawing for meeting goals
- Career learning and development programs
- Casual dress code
Customer Service Representative
About the role:
We are looking for an enthusiastic and self motivated Customer Service Representative to join our team. As a Customer Service Representative you must be flexible with an aptitude for learning, understanding and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.What you'll do:
- Answer incoming calls and respond to customer’s requests
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors
- Responsible for adapting to fast changing guidelines with customers
- Informs clients by explaining procedures; answering questions; providing information
- Maintains and improves quality results by adhering to standards and guidelines
What you'll need to succeed:
- High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call centre or retail environment is preferred
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
- Ability to type at least 25 words per minute is preferred
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
- Maintain reliable transportation to ensure punctuality for shifts
- You must also be available to work various shifts between the hours of 8:00am to 10:00pm Monday to Friday, and 10:00am to 8:00pm on Saturday and Sunday.
Benefits:
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service w/company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90 day probationary period
- $200 Monthly Incentive Bonus Plan
- Weekly $25 gift card drawing for meeting goals
- Career learning and development programs
- Casual dress code
Not what you are looking for?
Not to worry. We’re always on the lookout for talented people. Tell us why you’d be a great fit at humanresources@financeit.io
Financeit is committed to providing a barrier-free environment for our current and future employees. Applicants needing accommodation in the recruitment and interview process are invited to contact us directly and confidentially about their accommodation needs. Learn more about Accessibility at Financeit here.