Bring your ideas to work
When you join Financeit, you become part of a smart, driven team and an award-winning culture. We’ve been named one of Canada’s Most Admired Corporate Cultures™ and we’re featured in The Career Directory. But what makes our culture so great? Casual dress code, open communication, and team socials to start. Join us and find out for yourself.
Where we work.
Our headquarters, located in Toronto’s Entertainment District, is easily accessible, with TTC subway and streetcar stops just around the corner. Union Station is a stone’s throw away and a bike path arrives right at our doorstep.
Ideas live here.
We’re always on the lookout for creative, idea-driven people to add to our team. We’re a collaborative bunch, so bring your big ideas to work.
What about benefits?
We offer more than just the basics. Take advantage of our RRSP matching, our maternity leave top-up program, as well as onsite massage, yoga, and fitness. Our lifestyle spending account will cover part of the tab, and you’ll have standard medical, dental, vision and wellbeing coverage as well.
Open Positions:
Customer Service Representative
About the role:
We are looking for an enthusiastic and self motivated Customer Service Representative to join our team. As a Customer Service Representative you must be flexible with an aptitude for learning, understanding and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.What you'll do:
- Answer incoming calls and respond to customer’s requests
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors
- Responsible for adapting to fast changing guidelines with customers
- Informs clients by explaining procedures; answering questions; providing information
- Maintains and improves quality results by adhering to standards and guidelines
What you'll need to succeed:
- High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call centre or retail environment is preferred
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
- Ability to type at least 25 words per minute is preferred
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
- Maintain reliable transportation to ensure punctuality for shifts
- You must also be available to work various shifts between the hours of 8:00am to 10:00pm Monday to Friday, and 10:00am to 8:00pm on Saturday and Sunday.
Benefits:
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service w/company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90 day probationary period
- $200 Monthly Incentive Bonus Plan
- Weekly $25 gift card drawing for meeting goals
- Career learning and development programs
- Casual dress code
Customer Service Representative (Remote)
About the role:
We are looking for an enthusiastic and self motivated Customer Service Representative to join our team. As a Customer Service Representative you must be flexible with an aptitude for learning, understanding and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Please note that this job is fully remote/work from home.What you'll do:
- Answer incoming calls and respond to customer’s requests
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors
- Responsible for adapting to fast changing guidelines with customers
- Informs clients by explaining procedures; answering questions; providing information
- Maintains and improves quality results by adhering to standards and guidelines
What you'll need to succeed:
- High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call centre or retail environment is preferred
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
- Ability to type at least 25 words per minute is preferred
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
- Maintain reliable transportation to ensure punctuality for shifts
- You must also be available to work various shifts between the hours of 8:00am to 10:00pm Monday to Friday, and 10:00am to 8:00pm on Saturday and Sunday.
Benefits:
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service w/company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90 day probationary period
- $200 Monthly Incentive Bonus Plan
Analyst, Business Intelligence
About the role:
We are looking for a skilled and passionate Business Intelligence (BI) Data Analyst to join our growing team. As a member of the BI team, you will support stakeholders across the organization by presenting data and insight that shines the light on opportunities for growth and helps drive informed decision-making. You will engage with business stakeholders across the organization and at all levels, to define and deliver on their broader data needs.
An ideal candidate is passionate about data, and has experience analyzing and visualizing data from a variety of databases and sources. They are highly driven, inquisitive, and can take large amounts of data and turn them into a story that can be digested by both technical and non-technical audiences.
This position will report directly to the Manager, Analytics & Reporting and collaborate extensively with the broader Financeit team. Financeit is small enough for you to make an impact within the company, and big enough to learn and grow from top talent across various teams. We work in an open office environment and have a lot of fun!
What you'll do:
- Take high-level business questions and data collection needs and convert them into well-defined analyses and reporting requirements
- Work with developers to define and deliver on tracking requirements, as well as ensure that the success of new product initiatives is measurable
- Create impactful reports and dashboards that satisfy informational requirements
- Exercise and keep current with best practices in data visualization
- Find opportunities for reporting automation to ensure quality and efficiency
- Validate the quality and integrity of data and reporting processes used in generating the reports
- Be proactive in identifying problems, finding solutions, and leading the charge in fixing things that need fixing
- Understand complex and ambiguous situations, building and identifying a path forward
Requirements
- Highly motivated self-starter with a background in data analysis or a quantitative discipline
- 2+ years experience in marketing reporting and analytics considered an asset
- Advanced in Microsoft Excel data visualization functions and pivots
- Experience working with SQL and BI platforms (Looker, Tableau, etc.)
- Experience with advanced data modelling and statistical analysis
- Able to collaborate effectively with technical and software development team members
- Delivery-focused and detail oriented
- Strategic thinker and problem solver
- Thrives in a fast-paced environment, is highly organized and able to handle a variety of tasks and responsibilities simultaneously and efficiently
- Able to communicate complex ideas simply
- Strong written and verbal communication, and presentation skills
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Collections Specialist
About the role:
Financeit is looking for a seasoned Collections Specialist to join the Collections team!
What you’ll do:
- Negotiate payment of debts in accordance with client and company guidelines
- Reduce aging and balance delinquencies
- Conduct skip tracing
- Coordinate outbound collection letters
- Suggest improvements on operational processes and establish best practices
- Produce reports, analyze data, identify trends, and provide recommendations
- Identify and escalate risks as well as potential fraud
- Update and document collection files with detailed information from clients, customers, agencies, and maintain professional communications
- Support the collections team and management on all objectives
Requirements
- Minimum 2 years’ experience as a proven collections expert in a banking or agency setting
- Bilingualism in English and French is preferred but not manditory
- Excellent written and oral communication
- Strong understanding of consumer credit (secured and unsecured)
- Excellent collections, skip tracing, and negotiation skills
- Excellent customer service skills and de-escalation abilities
- Proven track record of curing difficult accounts
- Thorough understanding of all privacy and collection laws
- Repossession and PPSA experience is an asset
- Proficient in Word, Excel, PPT, Google solutions – Chrome, Docs, Mail, Calendar, etc
- University Degree, College Diploma, and/or years of related experience
- Flexible hours and weekends
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Enterprise Development Manager
About the role:
Reporting into the Director of Marketing, this B2B role involves managing existing enterprise level relationships and working directly with executives and key stakeholders to promote consumer financing programs to dealer networks across Canada. To be successful in this role, you will need to be a highly motivated individual with a passion for making mutually beneficial partnerships grow. You will develop and enforce plans that will help meet the needs of your partners, consult on best practices as a trusted advisor, and execute with cross functional teams. You are a strategic analytical thinker with strong problem-solving skills, focused on customer service above all else. You have a strong business acumen and are comfortable multi- tasking in a fast-paced, while holding yourself accountable for results.
What you’ll do:
- Develop, maintain and manage strong long-term relationships with existing large accounts
- Works autonomously as the lead resource for strategic accounts, while developing partner marketing calendar, program proposals, and on-going projects
- Manage on-boarding, training and launch plans, working with marketing and merchant sales organization to activate newly won accounts
- Leverage data-based tools to provide business KPIs and on-going reporting to strategic partners
- Manage quarterly business reviews with leadership and support teams
- Deliver consistently against assigned volume goals, while prioritizing and delivering an excellent business experience to Financeit’s key partners
- Secure and renew partnership contracts, while negotiating preferential terms to meet business targets
- Recommend best practices to improve planned consumer financing programs with a deep understanding of target market and dynamics
- Use expert product knowledge and sales consultation to increase partner engagement
- Work quickly to address and resolve partner issues while coordinating with internal and external resources
Requirements
- BA degree or equivalent practical experience
- 5 years of experience with business development, and hands-on face to face direct sales
- 2 years of experience in lending, financial services or banking is preferred
- Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
- Experience in consumer lending, SaaS or financial services is preferred
- You know your way around a CRM, ideally Salesforce
- Strong interpersonal and organizational skills
- Ability to multi-task and meet deadlines under pressure
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Marketing Manager, Sales Enablement
About the role:
We are looking for an experienced, well-versed B2B marketer, who is driven to constantly improve on the status quo, has a proven track record of building successful, integrated marketing campaigns for SMB audiences; and is passionate about financial technology. Reporting to the Director of Marketing, you will be responsible for developing, managing and supporting successful sales enablement tools, marketing campaigns, and communication strategies that drive merchant engagement, retention and growth. You will arm the Financeit Sales team with exceptional partner collateral and help grow loan volume by communicating key product and program differentiators.
The ideal candidate will have experience executing across all marketing channels with strengths in sales alignment, campaign execution, as well as building multi-purpose marketing assets. You will have a strong understanding of how to use data to engage SMBs. You will be receptive to growth and change whilst demonstrating expertise, professionalism and have a passion for marketing within a dynamic start-up culture.
What you'll do:
- Develop key sales enablement tools including sell sheets, case studies, competitive battle cards, presentations, training content and work closely with the sales team on program development and implementation
- Lead merchant marketing communications efforts and build educational email campaigns, product launches, webinars, newsletters, and brand marketing
- Maintain a deep understanding of our product, partners and competition to develop insights and strategies to drive the business.
- Manage external communication with agency partners, ensuring Financeit brand and positioning is differentiated as a Home Improvement financing leader
- Work with business intelligence to manage, track and report metrics and success criteria for marketing programs and activities
- Inspire new creative thinking and big ideas to transform growth for the brand
- Independently lead strategic projects under the oversight of Director, Marketing
Requirements
- You have 5-8 years of experience in B2B/B2B2C marketing
- Bachelor’s degree in Marketing or a related discipline
- A strong team player with a positive, high-energy attitude. You love marketing, you love helping businesses grow and you love working with great people to achieve common goals
- Experience in the Fintech or home improvement industries a bonus
- Solid understanding of key systems and tools used in marketing, e.g. email marketing programs, CRM (Salesforce, Pardot)
- Strategic thinker and problem solver who loves applying marketing best practices to optimize the company’s performance
- Strong written, verbal and visual communicator
- Thrive in a fast-paced, rapidly evolving, deadline-driven environment with the ability to effectively multitask and adapt to change
- Highly motivated self-starter who works well independently as well as part of a team. You can manage your own projects and deadlines as well as coordinate and collaborate with others across the organization to achieve desired outcomes
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Operations Administrator (7 Month Contract)
What you’ll do:
- Produce and update project status reports and maintain related documentation
- Maintain daily reports and productivity metrics
- Support Operations team on various departmental and individual projects
- Manage and complete the loan adjudication process by validating supporting documentation and reviewing loan conditions
- Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
Requirements
- Experience with project management
- Strong sense of urgency
- Good attention to detail
- Proficient in Microsoft Word and Excel
- Excellent presentation building skills
- Exceptional writing and communication skills
- Location: This position is eligible for Work From Home (remote) for the duration of the contract term.
- Term: Full time from March 2021-End of September 2021
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- You'll gain meaningful experience while working in an environment with great culture and great people!
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Bilingual Funding Officer
About the role:
As a Bilingual Funding Officer, you will be responsible for reviewing applications and providing an uncompromising level of customer service to our Partners and Borrowers. This position reports directly to the Funding Operations Manager and will work closely with the rest of the Operations team.
To be successful in this new role, you will need to be organized, detail-oriented and focused on customer service above all else. You are a team player, strong communicator and highly personable. You are comfortable multi-tasking in a high-pressure environment and holding yourself accountable for results.
Hours: Mon-Fri: 9am-5pm, 11am-7pm,1-9pm and Sat: 10am-6pm
What you’ll do:
- Manage and complete the loan adjudication process by validating supporting documentation and reviewing loan conditions
- Adhere to established service level agreements (SLAs) and develop plan/s for communication to partners and clients and advise/consult with supervisor as appropriate
- Provide on the spot coaching to any merchants that require additional document policy training, and build lasting customer relationships with Partners
- Provide prompt, efficient, detailed customer-oriented service to all Partners and Borrowers, respond to all inquiries promptly and maintain detailed notes
- Calculate financial ratios to evaluate customers’ financial worthiness
- Identify loans for exceptions while ensuring proper procedures are followed for approval and documentation
- Maintain knowledge of lending requirements, internal policies and procedures, and compliance and regulatory requirements
- Follow security and safeguarding procedures for the prevention of loss due to fraud, money laundering or defalcation
- Understand risks and take appropriate actions, including all documentation, and any other requirements to maintain operational integrity
- Review own work for accuracy and completeness, identifying inconsistencies or discrepancies that indicate problems with the quality of work
Requirements
- Undergraduate degree/College diploma preferred
- 1-3 years of experience in financial services or call centre environment an asset
- Strong knowledge of consumer credit and lending practices
- Customer Service experience is required
- Technical and organizational abilities a must
- Ability to multitask and meet deadlines
- Bilingual in French and English is required
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Operations Intern
What you’ll do:
- Produce and update project status reports and maintain related documentation
- Maintain daily reports and productivity metrics
- Support Operations team on various departmental and individual projects
- Manage and complete the loan adjudication process by validating supporting documentation and reviewing loan conditions
- Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
- Assist the operations team with daily functions
- Create ways to increase operational process and role efficiency
- Group presentation for exec team re: initiatives to improve our business (from an operational perspective)
Requirements
- Enrolled as a current student in an undergraduate degree or a college diploma program
- Experience with project management
- Strong sense of urgency
- Good attention to detail
- Proficient in Microsoft Word and Excel
- Excellent presentation building skills
- Exceptional writing and communication skills
- Location: This position is eligible for Work From Home (remote) for the duration of the internship term.
- Term:
- Full-time from May - Aug 30th
- Part-time available starting March 1 - to the end of exams, and September 1-October 30th.
- Preferred applicants will be available full-time starting in March and ending in October
- Wage: $14.25/hour
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- You'll gain meaningful experience while working in an environment with great culture and great people!
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Call Center Manager
About the role:
We are looking for an enthusiastic and self-motivated, team focused Call Center Manager to join our team. The Call Center Manager will be responsible for the training, support, coaching, development, and supervision of a group of Customer Service Representatives (CSR's) who are working to convert leads into service appointments. They will be held accountable for the goals of the reps, and it will be their responsibility to ensure that the goals are being exceeded. This role will identify feedback and coaching opportunities for an assigned team and handle more complex or escalated issues as they arise. The Call Center Manager will provide leadership, guidance, performance management and accountability for key performance measures and ensure that the CSR's meet all service level objectives and business objectives. Responsibilities: Customer Service- Responsible for day-to-day functional supervision of a Customer Service Sales Representative (CSR) work group
- Provide operational support for all CSRs on the call center floor (support, employee relations issues, performance issues, operating systems, and facility items)
- Resolve customer service issues by working with personnel and management in a way that positively represents the call center operations
- Resolve customer complaints and answer customers' questions regarding policies and procedures
- Improve customer satisfaction and call quality via call monitoring and providing effective feedback to CSRs
- Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes
- Assist Call Center Director and Human Resources recruit, interview, and select and/ or promote CSRs; make recommendations to the Call Center Director
- Supervise the work of customer service sales representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Gather and review of all necessary CSR statistics to address performance issues
- Ensure CSRs are adhering to set schedules by monitoring adherence, attendance, and overtime
- Propose to Call Centre Director areas of improvement in terms of process and the overall program.
- Develop and communicate reviews, performance improvement plans and disciplinary action, up to and including termination, with consultation / approval of the Call Center Director & Human Resources input
- Ensure all relevant information is communicated to staff, including all process and policy change items
- Ensure the CSRs published work schedules and overtime/time-off is efficiently and effectively taken
- Ensure time off is coordinated in conjunction with the direction of call center director and/or HR when appropriate
- Other tasks as assigned
What you'll need to succeed:
- Ability to motivate your team to exceed daily, weekly, and monthly goals
- Able to multitask
- Have good planning, organizing, problem solving, and computer skills
- Able to encourage and provide recognition
- Excellent verbal and written communication skills
- Ability to handle difficult conversations in a professional manner
- Strong decision-making skills, ability to make sound judgment calls
- Proven leadership skills with attitude to learn
- Excellent conflict management, and team-building skills
- Ability to work a flexible schedule
- Must be able to pass a background check
- Maintain reliable transportation to ensure punctuality for shifts
- 1 - 3 years previous call center sales supervisory experience with a team of 10 or more
- Previous training experience preferred
- Previous sales training a plus
Benefits:
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service w/company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90-day probationary period
DevOps Engineer
Who is Financeit?
Financeit is a market leading point-of-sale payment plan provider, focused on the home improvement industry, but also with clients in the vehicle and retail industries. Our innovative cloud-based technology makes it easy for merchants to increase close rates and transaction sizes with affordable monthly or bi-weekly payment plans.
We specialize in payment plans, but our end-to-end suite of workflow and lead management solutions give some of North America’s largest enterprise businesses, big box retailers, OEMs, and dealer networks the technological edge they need to stay ahead of the competition.
We’re a diverse and dynamic company with an open office environment that’s seeking the best and brightest. Financeit is small enough that you can make an impact within the company, and large enough to make an impact in market.
About the role:
As a Devops Engineer, you have deep technical knowledge, with at least 3 years of experience in DevOps Work in AWS. Which should also include a minimum experience of 3 years Linux Systems administration. You’re always curious, a tinkerer and an engineer who uses ingenuity to solve hard problems. You have a security-focused mindset and approach everything with information security in mind. You have an insatiable appetite for learning and sharing your knowledge. You thrive in fast-paced startup environments and multi-task with ease. You hold yourself accountable for results. You are a developer first, systems administrator second.
At Financeit you will be the first full time employee dedicated to devops, and be allowed to take ownership of our production system configuration and its security. You will be joining a high flying team seeing enormous success in market. You will also work with incredible colleagues that strive for excellence day in and day out.
- Hosted and Cloud Infrastructure Management (AWS, Digital Ocean, Google Cloud Platform)
- Infrastructure Monitoring - responding to system alerts and resolving them
- Server Setup Configuration and Administration using AWS Cloudformation and/or Ansible, Terraform, Chef
- Server Patch Management
- MySQL and Postgresql Setup and Administration
- Systems Security Audit
- Systems Capacity Planning
- Attend and participate in Cybersecurity Training
- Become part of the Cybersecurity Pod become a champion to support Financeit’s Security and Availability initiatives
- Participate in infrastructure design discussions
- Implement change requests
- Respond to alerts or tickets concerning servers
- Perform System Patches and Upgrades
- Support the development and QA teams with their test infrastructure
- Other tasks to be assigned from time to time.
Requirements:
- Proficiency with AWS Cloudformation and Ansible (Chef or Puppet proficiency also a plus)
- Proficiency with Amazon Code Deploy, Gitlab, Jenkins, and various CI/CD platforms
- Minimum of 3 years experience with Systems Linux Administration
- Expert knowledge with scripting languages
- Experience managing modern firewalls like AWS Security Groups, WAF, Intrusion Detection
- Expert level experience (2-3 years) with Postgresql including replication, monitoring, and database server tuning
- Excellent with all things related to databases including replication, monitoring, and database server tuning (i.e. MySQL, Postgres, Elasticsearch, Redis,)
- Comfortable writing bash scripts, as well as using any language to automate server related tasks
- Minimum of 3 years Experience with Ruby or similar scripting language
- Excellent communication skills
- Always aims for simplicity when designing solutions
- Likes Starwars (optional)
Benefits:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Bilingual Customer Success Representative
About the role:
We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team. As a Bilingual Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.
What you’ll do:
- Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
- Respond to all inquiries promptly and maintain detailed notes and customer information
- Post, reconcile, and balance daily financial transactions related to loan payments and reversals
- Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
- Understand all the ins and outs of Financeit’s services and products
- Identify opportunities to improve overall customer service experience
- Be an internal champion and voice for our Partners/Borrowers
- Work on other special projects to improve the customer experience
Requirements
- Fluency in both English and French (verbal and written)
- Proven track record with client relationship management
- Previous payment processing experience (cheque and cash handling) would be an asset
- Ability to multi-task and meet deadlines
- Customer centric and positive attitude
- Flexible work schedule, evenings and weekend shifts
- Efficient and likes to tackle problems with resolve to see them through to completion
- Excellent oral and written communication skills
- Proficiency in MS Office
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Credit Risk Specialist
About the role:
We are looking for a self-motivated and energetic Credit Risk Specialist to join our Risk Management Department. Your responsibilities in this role will include assessing new and active merchant partners in Canada on Financeit partner onboarding and risk monitoring policies, ensuring credit and fraud related risks are minimized and policies and controls are adhered to. The Credit Risk Specialist will also be responsible for the review/audit of funded loans, ensuring that risk and underwriting policies are within stated guidelines.
You will have a proven track record as an individual with the ability to work independently in a fast-paced and changing environment.
What you'll do:
- Assess all new potential merchant partners within the Canadian market and review company and business owner/director information to assess partner’s credit quality and performance as per Financeit onboarding guidelines
- Ongoing monitoring and evaluation of existing partner-merchant’s behaviour and adherence to Financeit’s processes as well as credit quality and performance, including assessing for potential fraud, AML risks and overall compliance with the parameters of Financeit’s consumer lending program
- Strong credit evaluation and analytical skills, including familiarity with applicable commercial and personal credit bureau reports, financial statement analysis and overall financial performance assessment
- Conduct post-funding borrower satisfaction calls in order to assess a partner-merchant’s adherence to Financeit’s lending program requirements and compliance with its supporting processes
- Prepare monthly and quarterly reports related to the merchant network, as assigned
- Assess existing processes on an ongoing basis and make recommendations for improvement
- Other duties and responsibilities as assigned
Requirements
- Minimum 2 years of related experience working in indirect personal loan finance or similar. Preference will be given to candidates with direct experience in Home Improvement or Vehicle financing
- Strong credit evaluation and analytical skills, including familiarity with both commercial and consumer credit bureau report analysis
- Intermediate level of understanding of financial statement and cash flow analysis including the calculation of key financial ratios
- Bachelor’s degree in business or other related discipline
- Strong planning, organizing and time management skills with the ability to manage multiple competing priorities with deadlines
- Excellent oral and written communication skills
- Strong attention to detail
- Fluency in French preferred
- Ability to work effectively in a self-directed, team-based environment with minimal supervision
- Ability to multi-task and adjust priorities on-the-fly
- Proficiency in MS Office and G Suite
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Senior Manager of Recovery and Collections
About the role:
We’re looking to hire a seasoned Senior Manager of Recovery and Collections to own all Recovery strategies and initiatives and increase Collections effectiveness through vetting, onboarding and managing third-party vendors. The Senior Manager of Recovery and Outsourcing will be responsible for managing the entire post-write off collections process and to come up with new and inventive ways to maximize recoveries. The job entails the design and implementation of recovery strategies including but not limited to: Legal collections, repossessions, settlements, champion/challenger testing, primary/secondary/tertiary vendor selections, reporting development and monitoring, debt sales, etc. The Senior Manager of Recovery and Outsourcing will onboard and manage agencies and 3rd party vendors, audit vendor process and controls and mine for all opportunities for the business to gain collections efficiencies through outsourcing. The Collections team is dedicated to helping our customers get back on track with payments or find the most suitable solution for the customer while minimizing loss for our business!
What you'll do:
- Provide leadership and subject matter expertise to the Collections team and the rest of Operations.
- Manage all aspects of collections post write-off
- Own the Recoveries roadmap (strategy development and implementation)
- Platform design and effectiveness
- Control mapping and monitoring
- Business analysis, reporting and data analytics
- Oversee the Agency and 3rd party collections process including repossessions
- Establish effective recovery policies and procedures
- Prepare monthly reporting on recovery rates and KPIs
- Develop and execute legal strategy
- Train and develop the agencies and other third-party vendors to drive continuous improvement
Requirements
- 10+ years collections industry experience
- 5+ years of management experience
- Experience in data analysis and report building
- Experience designing Recovery strategies and implementation
- Experience designing collections platforms and 3rd party integrations
- Business case analysis
- 5+ years in consumer lending (preferably in Home Improvement)
- 5+ years in vehicle, sport or marine lending
- Bilingual (English/French) preferred but not required
- Expert in the full cycle of delinquency management
- Strong communication and negotiation skills
- Experience managing collections agencies (including audit)
- Experience with late stage collections (repossessions and legal)
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Senior Manager, Customer Service
About the role:
We are looking for a Sr. Customer Success Manager who will lead the Customer Success department and company-wide initiatives to promote an exceptional Customer Success Experience for all of our Partners and Borrowers. We are looking for an enthusiastic and proactive individual to take ownership of the position, and develop creative and meaningful strategies to tackle barriers to providing superior customer service.
What you'll do:
- Own the service levels, phone systems, complaint handling, front line service and back end admin functions
- Be an internal champion and passionate voice for our Customers; Partners who offer Financeit to their customers, and Borrowers who have applied through our Partners. Build Reporting for, measure, improve and optimize service levels for quality and efficiency
- Develop a team of experts in all areas relating to our Customers
- Map, document and produce process improvements
- Create and update policies and procedures to inform process flows and complaint handling
- Prepare and present Business Impact assessments and facilitate change management
- Identify and develop initiatives and programs to enhance overall Customer Success Experience
- Oversee the operations of the Customer Success department and support them in identifying and resolving issues
- Lead and coach Customer Success Representatives and provide ongoing feedback, conduct formal performance reviews and support their professional development
- Manage our online Help Center with new and up-to-date articles, documents and other relevant material
- Oversee call and email queues and ensure quick response times to all Partner and Borrower inquiries
- Speak to Partners and Borrowers directly to resolve complex customer problems and complaints
Requirements
- University Degree preferred
- Min of 5 years of experience in a Customer Success Management role
- 3-5 years of experience in Financial Services (added bonus for experience in consumer lending, e-commerce or other payment industries)
- Understanding of call centre operations
- Proficiency in managing team through a customizable CRM system (added bonus for proficiency in Salesforce)
- Excellent communication and problem-solving skills
- High level of professionalism
- Fluency in French is an asset
- Strong reporting and analytical experience
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Spécialiste Expérience Client Bilingue
Êtes-vous la bonne personne?
Financeit est à la recherche d’un Spécialiste Expérience Client dynamique et axé sur les résultats. En tant que membre d’une équipe de deux personnes à notre bureau de Laval, le candidat aura la responsabilité de répondre aux demandes de renseignements et de résoudre les problèmes pour nos partenaires et emprunteurs. Il aura aussi un rôle clé dans le soutien de notre équipe d’opération dans le traitement des documents de prêt, la saisie des données et l’enregistrement de liens de sécurité. De plus, le Spécialiste Expérience Client sera responsable de diverses tâches administratives et de projets d’initiatives de service à la clientèle confiés par le Superviseur Expérience Client. Cette position relève directement du Superviseur d’Expérience Client. La personne sélectionnée travaillera également en étroite collaboration avec l’équipe d’opération à notre siège social au centre-ville de Toronto.
Responsabilités:
- Répondre et résoudre les demandes des partenaires et des emprunteurs efficacement avec pertinence et professionnalisme.
- Colliger, examiner et saisir avec précision les données de prêt et les documents si rattachant.
- Organiser et sécuriser les copies papier des documents de prêt
- Assigner les prêts et aider à assurer le flux opérationnel pour notre équipe de souscription.
- Traiter et concilier les liens de sécurité via les solutions de nos tierces partenaires tels que PPSA et NOSIS
- Identifier les opportunités afin d’améliorer l’expérience client et développer des relations positives avec nos partenaires et les emprunteurs.
- Soutenir le Superviseur Expérience Client dans les projets opérationnels et administratifs.
- Baccalauréat ou expérience équivalente
- Maîtrise du français et de l’anglais (écrit et parlé) obligatoire
- 2+ ans dans un rôle au service à la clientèle, opérations ou administratifs
- Aptitude aux multi-tâches, respect des délais et sens de l’organisation
- Axé sur le service à la clientèle avec une attitude positive
- Efficacité face aux problèmes et détermination à les régler
- Excellentes compétences en communication orale et écrite
- Maîtrise de MS Office
- Une culture primée avec des événements sociaux réguliers + des repas d'équipe
- Salaire concurrentiel
- Régime d’avantages sociaux de groupe (Couverture médicale, dentaire et visuelle complète + remboursement pour condition physique)
- Programme de contrepartie REER
- Programme de complément de maternité
- Programmes d'apprentissage et de développement de carrière
- Code vestimentaire décontracté
- Lieu : Quebec Remote
- Heures d’ouverture : lundi au vendredi (9H00 - 21H00) et le samedi de (10h00-18h00)
- Type : permanent
Bilingual Customer Success Representative
About the role:
We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team. As a Bilingual Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.
What you’ll do:
- Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
- Respond to all inquiries promptly and maintain detailed notes and customer information
- Post, reconcile, and balance daily financial transactions related to loan payments and reversals
- Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
- Understand all the ins and outs of Financeit’s services and products
- Identify opportunities to improve overall customer service experience
- Be an internal champion and voice for our Partners/Borrowers
- Work on other special projects to improve the customer experience
- Fluency in both English and French (verbal and written)
- Proven track record with client relationship management
- Previous payment processing experience (cheque and cash handling) would be an asset
- Ability to multi-task and meet deadlines
- Customer centric and positive attitude
- Flexible work schedule, evenings and weekend shifts
- Efficient and likes to tackle problems with resolve to see them through to completion
- Excellent oral and written communication skills
- Proficiency in MS Office
- An award-winning culture with regular social events + team lunches
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP matching program
- Maternity top up program
- Career learning and development programs
- Casual dress code
Software Developer
About the role:
Our Development team is searching for experienced full stack Software Developers to join the Financeit team and to help our company in pursuit of our vision and goals! If you are looking for an exciting opportunity to join a fast growing fintech company where your development work will make a difference, you’ve found the right place. We are looking for developers who value continuous learning and development, collaboration with the team, and of course the quality of their code. Ideally, you also have experience with some of the following tools: Ruby on Rails, HTML, CSS, Javascript (we’re in the process of switching to ES6): Backbone.js, Ember.js, Elasticsearch, Redis, RDBMS/SQL. Often the toolset will grow depending on the nature of the business requirements and the problem being solved. Particular responsibilities for a Developer will include:- Working closely with other Developers, Product Managers, Designers, Testers and Business Stakeholders to understand and gather requirements
- Reading and maintaining the existing code base
- Designing and writing clean and testable code
What you'll need to succeed:
- Experience with modern application frameworks such as Ruby on Rails.
- Proud of writing clean, testable, and maintainable code
- Curiosity and excitement about technology and continuous learning and development
- Strong interpersonal and organizational skills
- Ability to work at a steady, sustainable pace.
- Not afraid to think
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Not what you are looking for?
Not to worry. We’re always on the lookout for talented people. Tell us why you’d be a great fit at humanresources@financeit.io
Financeit is committed to providing a barrier-free environment for our current and future employees. Applicants needing accommodation in the recruitment and interview process are invited to contact us directly and confidentially about their accommodation needs. Learn more about Accessibility at Financeit here.