Bring your ideas to work
When you join Financeit, you become part of a smart, driven team and an award-winning culture. We’ve been named one of Canada’s Most Admired Corporate Cultures™ and we’re featured in The Career Directory. But what makes our culture so great? Casual dress code, open communication, and team socials to start. Join us and find out for yourself.
Where we work.
Our headquarters, located in Toronto’s Entertainment District, is easily accessible, with TTC subway and streetcar stops just around the corner. Union Station is a stone’s throw away and a bike path arrives right at our doorstep.
Ideas live here.
We’re always on the lookout for creative, idea-driven people to add to our team. We’re a collaborative bunch, so bring your big ideas to work.
What about benefits?
We offer more than just the basics. Take advantage of our RRSP matching, our maternity leave top-up program, as well as onsite massage, yoga, and fitness. Our lifestyle spending account will cover part of the tab, and you’ll have standard medical, dental, vision and wellbeing coverage as well.
Open Positions:
Financial Analyst
About the role:
Do you want an exciting career in one of the fastest growing companies in the FinTech industry? Do you want to be part of an innovative, entrepreneurial team that disrupts the financial and business services space? Do you want to be challenged and influence change in a fast-paced environment? If you’ve answered yes to all of the above, we want to hear from you!
We are looking for an experienced finance professional with a proven track record for producing accurate and timely results (or an exceptional recent graduate with a strong history of community involvement). This position will report to the Senior Financial Analyst and have responsibility for supporting all parts of our budgeting process, management reporting, as well as ad-hoc reporting and analysis functions.
What you’ll do:
- Assist in the annual budgeting and quarterly reforecasting process
- Perform detailed month end variance analysis, complete with commentary and recommendations
- Identify and monitor trends, utilize data and perform analysis with financial modeling to drive business decisions
- Produce timely and accurate KPI reports with clear, concise, and meaningful analysis
- Assist with the preparation of Board reporting packages as well as Investor and Lender decks
- Work in cross-functional teams and interact directly with all levels of the Leadership team, from directors to executives
- Assist the Director of Finance with range of tasks including the loan portfolio reconciliations, lender reporting, the annual audit and looking for efficiencies across the team’s processes in general
- Bachelor’s degree in a relevant field and looking to complete a CPA/CFA designation
- Superior Excel skills required (complex formulas, advanced functions, tables/pivot tables)
- Experience with accounting systems an asset
- Experience in financial analysis, preferably in financial services is an asset
- Experience with budgeting and forecasting is an asset
- Takes initiative and is able to perform in a fast-paced, unstructured environment
- Ability to work independently with minimal guidance to meet corporate and team objectives
- Solid two-way communication skills, both verbal and written
- Strong attention to detail and intellectual curiosity
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Spécialiste Expérience Client Bilingue
Êtes-vous la bonne personne?
Financeit est à la recherche d’un Spécialiste Expérience Client dynamique et axé sur les résultats. En tant que membre d’une équipe de deux personnes à notre bureau de Laval, le candidat aura la responsabilité de répondre aux demandes de renseignements et de résoudre les problèmes pour nos partenaires et emprunteurs. Il aura aussi un rôle clé dans le soutien de notre équipe d’opération dans le traitement des documents de prêt, la saisie des données et l’enregistrement de liens de sécurité. De plus, le Spécialiste Expérience Client sera responsable de diverses tâches administratives et de projets d’initiatives de service à la clientèle confiés par le Superviseur Expérience Client. Cette position relève directement du Superviseur d’Expérience Client. La personne sélectionnée travaillera également en étroite collaboration avec l’équipe d’opération à notre siège social au centre-ville de Toronto.
Responsabilités:
- Répondre et résoudre les demandes des partenaires et des emprunteurs efficacement avec pertinence et professionnalisme.
- Colliger, examiner et saisir avec précision les données de prêt et les documents si rattachant.
- Organiser et sécuriser les copies papier des documents de prêt
- Assigner les prêts et aider à assurer le flux opérationnel pour notre équipe de souscription.
- Traiter et concilier les liens de sécurité via les solutions de nos tierces partenaires tels que PPSA et NOSIS
- Identifier les opportunités afin d’améliorer l’expérience client et développer des relations positives avec nos partenaires et les emprunteurs.
- Soutenir le Superviseur Expérience Client dans les projets opérationnels et administratifs.
- Baccalauréat ou expérience équivalente
- Maîtrise du français et de l’anglais (écrit et parlé) obligatoire
- 2+ ans dans un rôle au service à la clientèle, opérations ou administratifs
- Aptitude aux multi-tâches, respect des délais et sens de l’organisation
- Axé sur le service à la clientèle avec une attitude positive
- Efficacité face aux problèmes et détermination à les régler
- Excellentes compétences en communication orale et écrite
- Maîtrise de MS Office
- Une culture primée avec des événements sociaux réguliers + des repas d'équipe
- Salaire concurrentiel
- Régime d’avantages sociaux de groupe (Couverture médicale, dentaire et visuelle complète + remboursement pour condition physique)
- Programme de contrepartie REER
- Programme de complément de maternité
- Programmes d'apprentissage et de développement de carrière
- Code vestimentaire décontracté
- Lieu : Laval, QC
- Heures d’ouverture : lundi au vendredi (9H00 - 21H00) et le samedi de (10h00-18h00)
- Type : temps plein, permanent
Bilingual Customer Success Representative
About the role:
We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team. As a Bilingual Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.
What you’ll do:
- Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
- Respond to all inquiries promptly and maintain detailed notes and customer information
- Post, reconcile, and balance daily financial transactions related to loan payments and reversals
- Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
- Understand all the ins and outs of Financeit’s services and products
- Identify opportunities to improve overall customer service experience
- Be an internal champion and voice for our Partners/Borrowers
- Work on other special projects to improve the customer experience
- Fluency in both English and French (verbal and written)
- Proven track record with client relationship management
- Previous payment processing experience (cheque and cash handling) would be an asset
- Ability to multi-task and meet deadlines
- Customer centric and positive attitude
- Flexible work schedule, evenings and weekend shifts
- Efficient and likes to tackle problems with resolve to see them through to completion
- Excellent oral and written communication skills
- Proficiency in MS Office
- An award-winning culture with regular social events + team lunches
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP matching program
- Maternity top up program
- Career learning and development programs
- Casual dress code
Customer Success Representative
Customer Success Representative
Toronto, Ontario, Canada · Operations About the role: We are looking for an enthusiastic and self-motivated Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments. What you’ll do:- Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
- Respond to all inquiries promptly and maintain detailed notes and customer information
- Post, reconcile, and balance daily financial transactions related to loan payments and reversals
- Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
- Understand all the ins and outs of Financeit’s services and products
- Identify opportunities to improve overall customer service experience
- Be an internal champion and voice for our Partners/Borrowers
- Work on other special projects to improve the customer experience
- Fluency in both English and French preferred (verbal and written)
- Proven track record with client relationship management
- Previous payment processing experience (cheque and cash handling) would be an asset
- Ability to multi-task and meet deadlines
- Customer centric and positive attitude
- Flexible work schedule, evenings and weekend shifts
- Efficient and likes to tackle problems with resolve to see them through to completion
- Excellent oral and written communication skills
- Proficiency in MS Office
- An award-winning culture with regular social events + team lunches
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP matching program
- Maternity top up program
- Career learning and development programs
- Casual dress code
Credit Risk Specialist
About the role:
We are looking for a self-motivated and energetic Credit Risk Specialist to join our Risk Management Department. Your responsibilities in this role will include assessing new and active merchant partners in Canada on Financeit partner onboarding and risk monitoring policies, ensuring credit and fraud related risks are minimized and policies and controls are adhered to. The Credit Risk Specialist will also be responsible for the review/audit of funded loans, ensuring that risk and underwriting policies are within stated guidelines. You will have a proven track record as an individual with the ability to work independently in a fast-paced and changing environment.What you'll do:
- Assess all new potential merchant partners within the Canadian market and review company and business owner/director information to assess partner’s credit quality and performance as per Financeit onboarding guidelines
- Ongoing monitoring and evaluation of existing partner-merchant’s behaviour and adherence to Financeit’s processes as well as credit quality and performance, including assessing for potential fraud, AML risks and overall compliance with the parameters of Financeit’s consumer lending program
- Strong credit evaluation and analytical skills, including familiarity with applicable commercial and personal credit bureau reports, financial statement analysis and overall financial performance assessment
- Conduct post-funding borrower satisfaction calls in order to assess a partner-merchant’s adherence to Financeit’s lending program requirements and compliance with its supporting processes
- Prepare monthly and quarterly reports related to the merchant network, as assigned
- Assess existing processes on an ongoing basis and make recommendations for improvement
- Other duties and responsibilities as assigned
What you'll need to succeed:
- Minimum 2 years of related experience working in indirect personal loan finance or similar. Preference will be given to candidates with direct experience in Home Improvement or Vehicle financing
- Strong credit evaluation and analytical skills, including familiarity with both commercial and consumer credit bureau report analysis
- Intermediate level of understanding of financial statement and cash flow analysis including the calculation of key financial ratios
- Bachelor’s degree in business or other related discipline
- Strong planning, organizing and time management skills with the ability to manage multiple competing priorities with deadlines
- Excellent oral and written communication skills
- Strong attention to detail
- Fluency in French preferred
- Ability to work effectively in a self-directed, team-based environment with minimal supervision
- Ability to multi-task and adjust priorities on-the-fly
- Proficiency in MS Office and G Suite
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Regional Sales Manager
About the role:
With a focus on driving sales volume in a defined territory, the Regional Sales Manager will be responsible for working with existing accounts and hunting and qualifying new prospects. This B2B role involves dealing directly with the owners, finance managers and sales teams of Home Improvement and Home Services businesses looking to use our consumer financing platform and programs. This position will report directly to the Sales Manager and will work closely with everyone on the Financeit team. To be successful in this new role, you must welcome challenge and be a driven performer motivated by exceeding targets. You are a seasoned hunter comfortable with cold calling, and you understand that once the deal is closed, the heavy lifting has just begun. You have the ability to stay organized while maintaining an “impossible to stay organized” speed, pay attention to small details, while never forgetting about the big ones and focusing on customer success above all else. The Regional Sales Manager will be expected to focus at least 50% of their efforts in the field, hunting new prospects and interacting with signed merchants within their defined territory. *All the face to face meetings with merchants currently take place virtually via Zoom due to the COVID-19 pandemic.What you'll do:
- Develop, maintain and manage strong relationships with our merchants through a minimum of one face to face meeting per merchant per month
- Generate and close new leads in the Home Improvement and Home Services industry
- Re-activate existing underperforming accounts as assigned in your territory
- Use expert product knowledge and sales consultation to increase merchant activity
- Regularly update and coach partners on the Financeit program and process
- Teach businesses how to use our set of tools to position financing and offer monthly payments
- Execute regular training and coaching sessions with merchants
- Ensure compliance to our approval and risk requirements
- Maintain accountability through daily and weekly reporting of all sales activities
- Produce reports, analyze data, identify trends, and provide recommendations
- Communicate process and system gaps when discovered to appropriate levels of management
- Strive to meet individual and team targets on a monthly basis
- Travel is required
What you'll need to succeed:
- College diploma or Bachelor's degree or equivalent practical experience
- 5 years of experience with hands-on direct sales and relationship management
- 2+ years of experience in lending, financial services or banking is preferred
- Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
- Experience in consumer lending, SaaS or financial services is preferred
- Experience using CRM tools, ideally Salesforce
- Strong interpersonal and organizational skills
- Ability to multi-task and meet deadlines under pressure
- Strong customer service and retail background are pluses
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Technical Product Owner
About the role:
We are looking for individuals to lead cross-functional agile teams in building the next iteration of our market leading Centah platform through leading the solution design, execution, and roll-out of features that support the needs of some of North America's largest enterprise businesses. You will help your team ship the right products for our customers. You’re a detail oriented and analytical team player with a positive attitude and the experience to lead product development teams through all stages of the product lifecycle. You are also comfortable multi-tasking in a fast-paced and high-pressure startup environment, and hold yourself accountable for results. This position will report directly to the Sr. Product Manager of the Centah product portfolio and work closely with everyone on the Financeit team.What you'll do:
- Work closely with Product Management, User Experience Design, Engineering ,and Account Management to create and groom a product backlog prioritized according to the maximum value that advances strategic product growth or operational efficiency targets.
- Provide backlog prioritization, sprint planning, and elaboration of the upcoming sprint priorities to ensure team work is focused on delivering maximum value at any given time.
- Lead 1-2 product development teams, consisting of UX Designers,, Developers and Quality Assurance groups in an agile product development cycle to facilitate timely iterative delivery.
- Collaborate with Engineering Leads in guiding the team through the process of figuring out “how” a feature/story will be developed, including the breaking down of stories/requirements into technical tasks and effort estimation.
- Facilitate daily stand-ups, sprint planning, retrospective and sprint demos.
- Maintain relevant metrics that help the team see how they are doing.
- Monitor, track and provide outward communication for improved transparency on the team’s progress against their delivery goals for key product/feature releases
- Collaborate with our Agile Coaches in guiding the team through the process of getting the best out of Agile collaboration and organization tools (Jira) and rituals (stand ups, retrospectives, etc) and in shielding the team from outside distractions.
What you'll need to succeed:
- Minimum of 5 years of experience in product, , business analysis, or software development management.
- Minimum of 2 years leading dev teams in an Agile environment through continuous delivery of product roadmaps.
- Knowledge and/or experience of Kanban, Scrum Methodologies other team level Agile frameworks along with their strengths and shortcomings.
- Direct experience building out complex web/SaaS platforms for the banking / lending/ FinTech industry a big plus.
- Direct experience leading projects that involved the integration of multiple platforms via API communications.
- A knack for understanding customer needs and translating them into amazing products.
- Analytical and meticulous - can easily find the edge cases when developing business requirements.
- Exceptional written and in-person presentation skills.
- Ability to multi-task and meet deadlines under pressure.
- Attention to detail and the tenacity to make sure quality standards are high.
- Ability to work with other disciplines to help make barriers disappear.
- Excellent communication skills both written and verbal
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Customer Service Representative (Remote)
About the role:
We are looking for an enthusiastic and self motivated Customer Service Representative to join our team. As a Customer Service Representative you must be flexible with an aptitude for learning, understanding and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Please note that this job is fully remote/work from home.What you'll do:
- Answer incoming calls and respond to customer’s requests
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors
- Responsible for adapting to fast changing guidelines with customers
- Informs clients by explaining procedures; answering questions; providing information
- Maintains and improves quality results by adhering to standards and guidelines
What you'll need to succeed:
- High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call centre or retail environment is preferred
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
- Ability to type at least 25 words per minute is preferred
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
- Maintain reliable transportation to ensure punctuality for shifts
- You must also be available to work various shifts between the hours of 8:00am to 10:00pm Monday to Friday, and 10:00am to 8:00pm on Saturday and Sunday.
Benefits:
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service w/company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90 day probationary period
- $200 Monthly Incentive Bonus Plan
Software Developer
About the role:
Our Development team is searching for experienced full stack Software Developers to join the Financeit team and to help our company in pursuit of our vision and goals! If you are looking for an exciting opportunity to join a fast growing fintech company where your development work will make a difference, you’ve found the right place. We are looking for developers who value continuous learning and development, collaboration with the team, and of course the quality of their code. Ideally, you also have experience with some of the following tools: Ruby on Rails, HTML, CSS, Javascript (we’re in the process of switching to ES6): Backbone.js, Ember.js, Elasticsearch, Redis, RDBMS/SQL. Often the toolset will grow depending on the nature of the business requirements and the problem being solved. Particular responsibilities for a Developer will include:- Working closely with other Developers, Product Managers, Designers, Testers and Business Stakeholders to understand and gather requirements
- Reading and maintaining the existing code base
- Designing and writing clean and testable code
What you'll need to succeed:
- Experience with modern application frameworks such as Ruby on Rails.
- Proud of writing clean, testable, and maintainable code
- Curiosity and excitement about technology and continuous learning and development
- Strong interpersonal and organizational skills
- Ability to work at a steady, sustainable pace.
- Not afraid to think
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Customer Service Representative
About the role:
We are looking for an enthusiastic and self motivated Customer Service Representative to join our team. As a Customer Service Representative you must be flexible with an aptitude for learning, understanding and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.What you'll do:
- Answer incoming calls and respond to customer’s requests
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors
- Responsible for adapting to fast changing guidelines with customers
- Informs clients by explaining procedures; answering questions; providing information
- Maintains and improves quality results by adhering to standards and guidelines
What you'll need to succeed:
- High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call centre or retail environment is preferred
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
- Ability to type at least 25 words per minute is preferred
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
- Maintain reliable transportation to ensure punctuality for shifts
- You must also be available to work various shifts between the hours of 8:00am to 10:00pm Monday to Friday, and 10:00am to 8:00pm on Saturday and Sunday.
Benefits:
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service w/company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90 day probationary period
- $200 Monthly Incentive Bonus Plan
- Weekly $25 gift card drawing for meeting goals
- Career learning and development programs
- Casual dress code
Not what you are looking for?
Not to worry. We’re always on the lookout for talented people. Tell us why you’d be a great fit at humanresources@financeit.io
Financeit is committed to providing a barrier-free environment for our current and future employees. Applicants needing accommodation in the recruitment and interview process are invited to contact us directly and confidentially about their accommodation needs. Learn more about Accessibility at Financeit here.