Bring your ideas to work
When you join Financeit, you become part of a smart, driven team and an award-winning culture. We’ve been named one of Canada’s Most Admired Corporate Cultures™ and we’re featured in The Career Directory. But what makes our culture so great? Casual dress code, open communication, and team socials to start. Join us and find out for yourself.
Where we work.
Our headquarters, located in Toronto’s Entertainment District, is easily accessible, with TTC subway and streetcar stops just around the corner. Union Station is a stone’s throw away and a bike path arrives right at our doorstep.
Ideas live here.
We’re always on the lookout for creative, idea-driven people to add to our team. We’re a collaborative bunch, so bring your big ideas to work.
What about benefits?
We offer more than just the basics. Take advantage of our RRSP matching, our maternity leave top-up program, as well as onsite massage, yoga, and fitness. Our lifestyle spending account will cover part of the tab, and you’ll have standard medical, dental, vision and wellbeing coverage as well.
Open Positions:
Regional Sales Manager, Home Depot
About The Role
Financeit is seeking a Regional Sales Manager based in Montreal to drive sales volume in the partnership with The Home Depot in Eastern Canada. The RSM will maintain relationships with Store Leadership and Associates, Installation Service Providers, and Pro Referral merchants.
The successful candidate will be a hardworking, self-driven and motivated individual with great team spirit. This individual is an exceptional relationship manager, solutions oriented, and data focused. The role will require someone that is able to present the product to a large audience, schedule/conduct training sessions with key user groups, and develop a strong knowledge of the Financeit product suite for Big Box.
The Regional Sales Manager will be expected to focus 50-75% of their efforts in the field visiting stores, and interacting with merchants within their defined territory.
What you’ll do
- Increase Project Loan Card usage in Home Depot retail stores and installer groups across Canada to drive sales
- Develop relationships with key decision-makers and build strategic partnerships with various groups in the Home Depot ecosystem
- Host enablement sessions and offer product training to Home Depot field sales/in-store staff
- Maintain accountability through daily and weekly reporting of all sales activities
- Produce reports, analyze data, identify trends, and provide recommendations
- Communicate process and system gaps when discovered to appropriate levels of management
- Strive to meet individual and team targets on a monthly basis
- Travel is required
Requirements
- College diploma or Bachelor's degree or equivalent practical experience
- 5 years of experience with hands-on direct sales, channel sales, or relationship management
- 2+ years of experience in lending, financial services or banking is preferred
- Prior experience selling into Retail or Big Box environment is preferred
- Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
- Experience in consumer lending, SaaS or financial services is preferred
- Experience using CRM tools, ideally Salesforce
- Strong interpersonal and organizational skills
- Ability to multi-task and meet deadlines under pressure
- Fluent in English and French
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
IT Support Specialist
About the role:
We are looking for an enthusiastic IT generalist that has a broad set of technical skills to help our IT team support its internal users.
The successful candidate is a personable team player with a positive attitude, strong communication, and presentation. They must multi-task and thrive in a fast-paced start-up environment and hold themselves accountable for results. They will also be expected to manage their time effectively, and responsibly. Call center experience is a plus, specifically Ring Central.
This position will report directly to the Information Technology Manager and will work closely with everyone in the Financeit IT team. We're currently working remotely, but we have a lot of fun in team meetings over Zoom.
Core Responsibilities:
- Register and classify received Incidents and undertake an immediate effort to resolve them as quickly as possible
- Process and respond to service requests and keep users informed about their incident’s status at agreed intervals. Service Requests include but are not limited to: provisioning/deploying computers, application installation, inventory management, Wi-Fi setups, VoIP phone setup
- Monitor the Local Area Network which includes Internet Connectivity
- Monitor and help maintain the VoIP Telephone System (Ring Central)
- Supporting call center agents must be prioritized
- Install and configure operating systems and applications
- Monitor and maintain computer systems and networks
- Troubleshoot system and network problems and diagnose and solve hardware or software faults
- Apply excellent problem-solving skills to uncover the root cause for technical issues and creatively find ways to resolve them
- Communicating complex concepts to a general audience
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Walk staff or clients through a series of actions, either face to face or remotely over Bomgar or telephone
- Set up new user accounts and profiles and resolve password issues
- Respond within agreed time limits to call-outs
- Prioritize and manage many open cases simultaneously
- Establish a good working relationship with customers and other professionals, e.g., software developers
- Test and evaluate new technologies and find new innovative ways to help with job efficiency
- Minimum 2 years experience in an IT support or related role in an enterprise environment
- Post secondary school education, relating to IT and any other IT/network related qualifications or training are also desirable
- ITIL V3 Foundations Certification
- Microsoft Certified Professional Certification (MCP), an advantage
- Having a working knowledge of common information technologies and systems
- Expert-level Knowledge on Windows and Mac Client Operating Systems
- Should be able to display a technical, logical thought process
- Good Working knowledge on Windows Active Directory /JAMF
- Maintain composure and customer focus while troubleshooting and solving issues.
- Good working knowledge on Networking technologies (VPN, Wi-Fi, LAN)
- Interested in cutting edge technologies
- Must be energetic and have high attention to details
- Must not be afraid to think or speak out loud
- Must be willing to work on shifting schedules and on-call duties
- Be self-sufficient and a self-motivated individual actively seeking tasks and trying to apply their unique skill sets to resolve any issues they may encounter
- An award-winning culture with regular social events + team lunches
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- 401k Contribution matching
- Career learning and development programs
- Casual dress code
Regional Sales Manager
About the role:
With a focus on driving sales volume in a defined territory, the Regional Sales Manager will be responsible for working with existing accounts and hunting and qualifying new prospects.
This B2B role involves dealing directly with the owners, finance managers and sales teams of Home Improvement and Home Services businesses looking to use our consumer financing platform and programs. This position will report directly to the Sales Manager and will work closely with everyone on the Financeit team.
To be successful in this new role, you must welcome challenge and be a driven performer motivated by exceeding targets. You are a seasoned hunter comfortable with cold calling, and you understand that once the deal is closed, the heavy lifting has just begun. You have the ability to stay organized while maintaining an “impossible to stay organized” speed, pay attention to small details, while never forgetting about the big ones and focusing on customer success above all else.
The Regional Sales Manager will be expected to focus at least 50% of their efforts in the field, hunting new prospects and interacting with signed merchants within their defined territory.
*All the face to face meetings with merchants currently take place virtually via Zoom due to the COVID-19 pandemic.
What you’ll do:
- Develop, maintain and manage strong relationships with our merchants through a minimum of one face to face meeting per merchant per month
- Generate and close new leads in the Home Improvement and Home Services industry
- Re-activate existing underperforming accounts as assigned in your territory
- Use expert product knowledge and sales consultation to increase merchant activity
- Regularly update and coach partners on the Financeit program and process
- Teach businesses how to use our set of tools to position financing and offer monthly payments
- Execute regular training and coaching sessions with merchants
- Ensure compliance to our approval and risk requirements
- Maintain accountability through daily and weekly reporting of all sales activities
- Produce reports, analyze data, identify trends, and provide recommendations
- Communicate process and system gaps when discovered to appropriate levels of management
- Strive to meet individual and team targets on a monthly basis
- Travel is required
Requirements
- College diploma or Bachelor's degree or equivalent practical experience
- 5 years of experience with hands-on direct sales and relationship management
- 2+ years of experience in lending, financial services or banking is preferred
- Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
- Experience in consumer lending, SaaS or financial services is preferred
- Experience using CRM tools, ideally Salesforce
- Strong interpersonal and organizational skills
- Ability to multi-task and meet deadlines under pressure
- Strong customer service and retail background are pluses
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Regional Sales Manager
About the role:
With a focus on driving sales volume in a defined territory, the Regional Sales Manager will be responsible for working with existing accounts and hunting and qualifying new prospects.
This B2B role involves dealing directly with the owners, finance managers and sales teams of Home Improvement and Home Services businesses looking to use our consumer financing platform and programs. This position will report directly to the Sales Manager and will work closely with everyone on the Financeit team.
To be successful in this new role, you must welcome challenge and be a driven performer motivated by exceeding targets. You are a seasoned hunter comfortable with cold calling, and you understand that once the deal is closed, the heavy lifting has just begun. You have the ability to stay organized while maintaining an “impossible to stay organized” speed, pay attention to small details, while never forgetting about the big ones and focusing on customer success above all else.
The Regional Sales Manager will be expected to focus at least 50% of their efforts in the field, hunting new prospects and interacting with signed merchants within their defined territory.
*All the face to face meetings with merchants currently take place virtually via Zoom due to the COVID-19 pandemic.
What you’ll do:
- Develop, maintain and manage strong relationships with our merchants through a minimum of one face to face meeting per merchant per month
- Generate and close new leads in the Home Improvement and Home Services industry
- Re-activate existing underperforming accounts as assigned in your territory
- Use expert product knowledge and sales consultation to increase merchant activity
- Regularly update and coach partners on the Financeit program and process
- Teach businesses how to use our set of tools to position financing and offer monthly payments
- Execute regular training and coaching sessions with merchants
- Ensure compliance to our approval and risk requirements
- Maintain accountability through daily and weekly reporting of all sales activities
- Produce reports, analyze data, identify trends, and provide recommendations
- Communicate process and system gaps when discovered to appropriate levels of management
- Strive to meet individual and team targets on a monthly basis
- Travel is required
Requirements
- College diploma or Bachelor's degree or equivalent practical experience
- 5 years of experience with hands-on direct sales and relationship management
- 2+ years of experience in lending, financial services or banking is preferred
- Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
- Experience in consumer lending, SaaS or financial services is preferred
- Experience using CRM tools, ideally Salesforce
- Strong interpersonal and organizational skills
- Ability to multi-task and meet deadlines under pressure
- Strong customer service and retail background are pluses
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Bilingual Merchant Activation Manager
About the role:
The Merchant Activation Manager is responsible for working with our newly approved merchants to train and coach them on the Financeit product. The mission of this role is to grow volume with existing Partners, while getting new merchants ramped up and generating consistent volume.
To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results.
What you'll do:
- Ensure seamless and positive merchant experience during transition from Merchant Approval Team
- Teach businesses how to use our set of tools to position financing and offer monthly payments
- Grow volume with existing Partners, while getting new Partners ramped up and generating consistent volume
- Develop and execute training sessions with new merchants on the Financeit platform
- Manage communication effectively when connecting and scheduling training with merchants
- Maintain accountability through daily and weekly reporting of all sales activities
- Use expert product knowledge and sales consultation
- Communicate process and system gaps when discovered to appropriate levels of management
Requirements
- College Diploma or BA degree or equivalent practical experience
- Experience with hands-on direct sales and relationship management
- Experience in lending, financial services or banking is an asset
- Experience in consumer lending, SaaS or financial services is preferred
- Strong B2B sales and relationship management skills
- Proficiency in Salesforce or other CRM tools
- Effective communication, interpersonal and organizational skills
- Ability to multi-task and meet deadlines under pressure
- Bilingual French and English
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Bilingual Merchant Activation Manager
About the role:
The Merchant Activation Manager is responsible for working with our newly approved merchants to train and coach them on the Financeit product. The mission of this role is to grow volume with existing Partners, while getting new merchants ramped up and generating consistent volume.
To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results.
What you'll do:
- Ensure seamless and positive merchant experience during transition from Merchant Approval Team
- Teach businesses how to use our set of tools to position financing and offer monthly payments
- Grow volume with existing Partners, while getting new Partners ramped up and generating consistent volume
- Develop and execute training sessions with new merchants on the Financeit platform
- Manage communication effectively when connecting and scheduling training with merchants
- Maintain accountability through daily and weekly reporting of all sales activities
- Use expert product knowledge and sales consultation
- Communicate process and system gaps when discovered to appropriate levels of management
Requirements
- College Diploma or BA degree or equivalent practical experience
- Experience with hands-on direct sales and relationship management
- Experience in lending, financial services or banking is an asset
- Experience in consumer lending, SaaS or financial services is preferred
- Strong B2B sales and relationship management skills
- Proficiency in Salesforce or other CRM tools
- Effective communication, interpersonal and organizational skills
- Ability to multi-task and meet deadlines under pressure
- Bilingual French and English
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Account Manager
About the role:
Reporting into the Senior Sales Manager, this B2B role involves managing merchant relationships and dealing directly with the owners, finance managers and sales agents of businesses wishing to use our consumer financing platform. To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results.
What you’ll do:
- Develop, maintain and manage strong relationships with our business partners
- Use expert product knowledge and sales consultation to increase partner activity
- Regularly update and coach partners on the Financeit program and process
- Teach businesses how to use our set of tools to position financing and offer monthly payments
- Develop and execute regular training and coaching sessions with small and midsize businesses
- Ensure new employees at merchants are fully training on Financeit platform
- Ensure compliance to our approval and risk requirements
- Grow volume with existing Partners, while getting new Partners ramped up and generating consistent volume
- Work closely with the Merchant Approval, Activation and Engagement teams in order to improve the overall sales journey
Requirements
- BA degree or equivalent practical experience
- 3 years of experience with hands-on direct sales and relationship management
- 2 years of experience in lending, financial services or banking is preferred
- Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
- Experience in consumer lending, SaaS or financial services is preferred
- You know your way around a CRM, ideally Salesforce
- Strong interpersonal and organizational skills
- Ability to multi-task and meet deadlines under pressure
- Strong customer service and retail background are pluses
- Bilingual French and English
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Business Development Associate
About the role:
Financeit is seeking a highly motivated and results-oriented Business Development Associate with B2B experience, who will be responsible for prospecting and closing new merchants. You will play a key role in supporting Financeit’s growth objectives by identifying potential new clients, getting them approved and using Financeit’s platform to fund financing volume.
What you’ll do:
- Identify potential new accounts while following up on inbound sales inquiries and other lead lists
- Develop strong relationships, and use expert product knowledge and sales consultation to close new clients
- Partner with marketing, sales, and production managers to create and implement business strategies for attracting and signing new clients
- Work closely with similarly aligned teams within Financeit in order to onboard new clients
- Ensure compliance to our approval and risk requirements
- Create and share best practices
Requirements
- BA degree or equivalent practical experience
- 2 years of experience with hands-on direct sales and relationship management
- 2 years of experience in lending, financial services or banking is preferred
- Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
- Experience in consumer lending, SaaS or financial services is preferred
- You know your way around a CRM, ideally Salesforce
- Strong interpersonal and organizational skills
- Ability to multi-task and meet deadlines under pressure
- Strong customer service and retail background are pluses
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Funding Officer
About the role:
As a Funding Officer, you will be responsible for reviewing applications and providing an uncompromising level of customer service to our Partners and Borrowers. This position reports directly to the Funding Operations Manager and will work closely with the rest of the Operations team.
To be successful in this new role, you will need to be organized, detail-oriented and focused on customer service above all else. You are a team player, strong communicator and highly personable. You are comfortable multi-tasking in a high-pressure environment and holding yourself accountable for results.
Hours: Mon-Fri: 9am-5pm, 11am-7pm,1-9pm and Sat: 10am-6pm
What you’ll do:
- Manage and complete the loan adjudication process by validating supporting documentation and reviewing loan conditions
- Adhere to established service level agreements (SLAs) and develop plan/s for communication to partners and clients and advise/consult with supervisor as appropriate
- Provide on the spot coaching to any merchants that require additional document policy training, and build lasting customer relationships with Partners
- Provide prompt, efficient, detailed customer-oriented service to all Partners and Borrowers, respond to all inquiries promptly and maintain detailed notes
- Calculate financial ratios to evaluate customers’ financial worthiness
- Identify loans for exceptions while ensuring proper procedures are followed for approval and documentation
- Maintain knowledge of lending requirements, internal policies and procedures, and compliance and regulatory requirements
- Follow security and safeguarding procedures for the prevention of loss due to fraud, money laundering or defalcation
- Understand risks and take appropriate actions, including all documentation, and any other requirements to maintain operational integrity
- Review own work for accuracy and completeness, identifying inconsistencies or discrepancies that indicate problems with the quality of work
Requirements
- Undergraduate degree/College diploma preferred
- 1-3 years of experience in financial services or call centre environment an asset
- Strong knowledge of consumer credit and lending practices
- Customer Service experience is required
- Technical and organizational abilities a must
- Ability to multitask and meet deadlines
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Account Manager
About the role:
Reporting into the Senior Sales Manager, this B2B role involves managing merchant relationships and dealing directly with the owners, finance managers and sales agents of businesses wishing to use our consumer financing platform. To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results.
What you’ll do:
- Develop, maintain and manage strong relationships with our business partners
- Use expert product knowledge and sales consultation to increase partner activity
- Regularly update and coach partners on the Financeit program and process
- Teach businesses how to use our set of tools to position financing and offer monthly payments
- Develop and execute regular training and coaching sessions with small and midsize businesses
- Ensure new employees at merchants are fully training on Financeit platform
- Ensure compliance to our approval and risk requirements
- Grow volume with existing Partners, while getting new Partners ramped up and generating consistent volume
- Work closely with the Merchant Approval, Activation and Engagement teams in order to improve the overall sales journey
Requirements
- BA degree or equivalent practical experience
- 3 years of experience with hands-on direct sales and relationship management
- 2 years of experience in lending, financial services or banking is preferred
- Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
- Experience in consumer lending, SaaS or financial services is preferred
- You know your way around a CRM, ideally Salesforce
- Strong interpersonal and organizational skills
- Ability to multi-task and meet deadlines under pressure
- Strong customer service and retail background are pluses
- Bilingual French and English
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Call Center Manager
About the role:
We are looking for an enthusiastic and self-motivated, team focused Call Center Manager to join our team. The Call Center Manager will be responsible for the training, support, coaching, development, and supervision of a group of Customer Service Representatives (CSR's) who are working to convert leads into service appointments. They will be held accountable for the goals of the reps, and it will be their responsibility to ensure that the goals are being exceeded. This role will identify feedback and coaching opportunities for an assigned team and handle more complex or escalated issues as they arise. The Call Center Manager will provide leadership, guidance, performance management and accountability for key performance measures and ensure that the CSR's meet all service level objectives and business objectives. Responsibilities: Customer Service- Responsible for day-to-day functional supervision of a Customer Service Sales Representative (CSR) work group
- Provide operational support for all CSRs on the call center floor (support, employee relations issues, performance issues, operating systems, and facility items)
- Resolve customer service issues by working with personnel and management in a way that positively represents the call center operations
- Resolve customer complaints and answer customers' questions regarding policies and procedures
- Improve customer satisfaction and call quality via call monitoring and providing effective feedback to CSRs
- Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes
- Assist Call Center Director and Human Resources recruit, interview, and select and/ or promote CSRs; make recommendations to the Call Center Director
- Supervise the work of customer service sales representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Gather and review of all necessary CSR statistics to address performance issues
- Ensure CSRs are adhering to set schedules by monitoring adherence, attendance, and overtime
- Propose to Call Centre Director areas of improvement in terms of process and the overall program.
- Develop and communicate reviews, performance improvement plans and disciplinary action, up to and including termination, with consultation / approval of the Call Center Director & Human Resources input
- Ensure all relevant information is communicated to staff, including all process and policy change items
- Ensure the CSRs published work schedules and overtime/time-off is efficiently and effectively taken
- Ensure time off is coordinated in conjunction with the direction of call center director and/or HR when appropriate
- Other tasks as assigned
What you'll need to succeed:
- Ability to motivate your team to exceed daily, weekly, and monthly goals
- Able to multitask
- Have good planning, organizing, problem solving, and computer skills
- Able to encourage and provide recognition
- Excellent verbal and written communication skills
- Ability to handle difficult conversations in a professional manner
- Strong decision-making skills, ability to make sound judgment calls
- Proven leadership skills with attitude to learn
- Excellent conflict management, and team-building skills
- Ability to work a flexible schedule
- Must be able to pass a background check
- Maintain reliable transportation to ensure punctuality for shifts
- 1 - 3 years previous call center sales supervisory experience with a team of 10 or more
- Previous training experience preferred
- Previous sales training a plus
Benefits:
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service w/company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90-day probationary period
Bilingual Customer Service Representative (French/English)
About the role:
We are looking for an enthusiastic and self motivated Bilingual Customer Service Representative to join our team. As a Customer Service Representative you must be flexible with an aptitude for learning, understanding and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.What you'll do:
- Answer incoming calls and respond to customer’s requests
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors
- Responsible for adapting to fast changing guidelines with customers
- Informs clients by explaining procedures; answering questions; providing information
- Maintains and improves quality results by adhering to standards and guidelines
What you'll need to succeed:
- High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call centre or retail environment is preferred
- Excellent oral and written communication skills in both English and French
- Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
- Ability to type at least 25 words per minute is preferred
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
- Maintain reliable transportation to ensure punctuality for shifts
- You must also be available to work various shifts between the hours of 8:00am to 10:00pm Monday to Friday, and 10:00am to 8:00pm on Saturday and Sunday.
Benefits:
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service w/company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90 day probationary period
- $200 Monthly Incentive Bonus Plan
- Weekly $25 gift card drawing for meeting goals
- Career learning and development programs
- Casual dress code
Senior Analyst, Risk Modelling and Loss Forecasting
About the role:
Financeit is seeking a talented Senior Analyst to join the Risk team. The individual will apply modern data-driven methods and techniques for risk assessment and strategy optimization in support of credit originations , portfolio management, and loss forecasting for Financeit’s consumer lending products. The ideal candidate should possess a critical thinking mindset and maintain a high level of competency in statistical and analytical principles, tools and techniques to support the advancement of best-in-class analytics.
As a member of the Risk Management team, the individual will interact with senior management, product and operations, and other internal and external partners. This role reports to the VP, Risk.
What you'll do:
- Responsible for developing and optimizing risk models (origination, fraud, and account management) and strategies for consumer lending products
- Monitoring, evaluating, and tuning of models and associated strategies
- Loss forecast model development, valuation, implementation, and ongoing monitoring
- Updating loss forecasts used in the provision process on a quarterly basis
- Developing and maintaining robust model documentation to support model validation and audit purposes
- Supporting the implementation and testing of models in the origination platform
- Identifying innovative modeling techniques that leverage industry best practices and enhance portfolio profitability
- Researching and reviewing new alternative data sources with a view towards augmenting model performance
- Providing analytic support across the credit risk lifecycle
- Additional duties as may be assigned
Requirements
- Master’s degree with emphasis in statistics, math, or other related quantitative discipline
- Minimum 3 - 5 years directly related experience working in a consumer lending environment
- Demonstrated experience producing consumer credit loss forecasts using advanced methods
- Experience using SAS, R, or other statistical software to develop risk models
- Proficiency and extensive experience in creating and manipulating large data sets for data mining and statistical modelling from various internal and external source systems
- Knowledge of logistic regression, classification algorithms, statistical inference techniques, decision tree modelling, data mining, machine learning in banking or credit card industry
- Strong analytical background with attention to details to deliver quality results
- Excellent verbal and written english communication skills, and ability to effectively communicate results to supporting teams, senior management, and external firms
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Customer Service Representative
About the role:
We are looking for an enthusiastic and self motivated Customer Service Representative to join our team. As a Customer Service Representative you must be flexible with an aptitude for learning, understanding and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.What you'll do:
- Answer incoming calls and respond to customer’s requests
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors
- Responsible for adapting to fast changing guidelines with customers
- Informs clients by explaining procedures; answering questions; providing information
- Maintains and improves quality results by adhering to standards and guidelines
What you'll need to succeed:
- High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call centre or retail environment is preferred
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
- Ability to type at least 25 words per minute is preferred
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
- Maintain reliable transportation to ensure punctuality for shifts
- You must also be available to work various shifts between the hours of 8:00am to 10:00pm Monday to Friday, and 10:00am to 8:00pm on Saturday and Sunday.
Benefits:
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service w/company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90 day probationary period
- $200 Monthly Incentive Bonus Plan
- Weekly $25 gift card drawing for meeting goals
- Career learning and development programs
- Casual dress code
Customer Service Representative (Remote)
About the role:
We are looking for an enthusiastic and self motivated Customer Service Representative to join our team. As a Customer Service Representative you must be flexible with an aptitude for learning, understanding and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Please note that this job is fully remote/work from home.What you'll do:
- Answer incoming calls and respond to customer’s requests
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors
- Responsible for adapting to fast changing guidelines with customers
- Informs clients by explaining procedures; answering questions; providing information
- Maintains and improves quality results by adhering to standards and guidelines
What you'll need to succeed:
- High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call centre or retail environment is preferred
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
- Ability to type at least 25 words per minute is preferred
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
- Maintain reliable transportation to ensure punctuality for shifts
- You must also be available to work various shifts between the hours of 8:00am to 10:00pm Monday to Friday, and 10:00am to 8:00pm on Saturday and Sunday.
Benefits:
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service w/company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90 day probationary period
- $200 Monthly Incentive Bonus Plan
Analyst, Business Intelligence
About the role:
We are looking for a skilled and passionate Business Intelligence (BI) Data Analyst to join our growing team. As a member of the BI team, you will support stakeholders across the organization by presenting data and insight that shines the light on opportunities for growth and helps drive informed decision-making. You will engage with business stakeholders across the organization and at all levels, to define and deliver on their broader data needs.
An ideal candidate is passionate about data, and has experience analyzing and visualizing data from a variety of databases and sources. They are highly driven, inquisitive, and can take large amounts of data and turn them into a story that can be digested by both technical and non-technical audiences.
This position will report directly to the Manager, Analytics & Reporting and collaborate extensively with the broader Financeit team. Financeit is small enough for you to make an impact within the company, and big enough to learn and grow from top talent across various teams. We work in an open office environment and have a lot of fun!
What you'll do:
- Take high-level business questions and data collection needs and convert them into well-defined analyses and reporting requirements
- Work with developers to define and deliver on tracking requirements, as well as ensure that the success of new product initiatives is measurable
- Create impactful reports and dashboards that satisfy informational requirements
- Exercise and keep current with best practices in data visualization
- Find opportunities for reporting automation to ensure quality and efficiency
- Validate the quality and integrity of data and reporting processes used in generating the reports
- Be proactive in identifying problems, finding solutions, and leading the charge in fixing things that need fixing
- Understand complex and ambiguous situations, building and identifying a path forward
Requirements
- Highly motivated self-starter with a background in data analysis or a quantitative discipline
- 2+ years experience in marketing reporting and analytics considered an asset
- Advanced in Microsoft Excel data visualization functions and pivots
- Experience working with SQL and BI platforms (Looker, Tableau, etc.)
- Experience with advanced data modelling and statistical analysis
- Able to collaborate effectively with technical and software development team members
- Delivery-focused and detail oriented
- Strategic thinker and problem solver
- Thrives in a fast-paced environment, is highly organized and able to handle a variety of tasks and responsibilities simultaneously and efficiently
- Able to communicate complex ideas simply
- Strong written and verbal communication, and presentation skills
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Collections Specialist
About the role:
Financeit is looking for a seasoned Collections Specialist to join the Collections team!
What you’ll do:
- Negotiate payment of debts in accordance with client and company guidelines
- Reduce aging and balance delinquencies
- Conduct skip tracing
- Coordinate outbound collection letters
- Suggest improvements on operational processes and establish best practices
- Produce reports, analyze data, identify trends, and provide recommendations
- Identify and escalate risks as well as potential fraud
- Update and document collection files with detailed information from clients, customers, agencies, and maintain professional communications
- Support the collections team and management on all objectives
Requirements
- Minimum 2 years’ experience as a proven collections expert in a banking or agency setting
- Bilingualism in English and French is preferred but not manditory
- Excellent written and oral communication
- Strong understanding of consumer credit (secured and unsecured)
- Excellent collections, skip tracing, and negotiation skills
- Excellent customer service skills and de-escalation abilities
- Proven track record of curing difficult accounts
- Thorough understanding of all privacy and collection laws
- Repossession and PPSA experience is an asset
- Proficient in Word, Excel, PPT, Google solutions – Chrome, Docs, Mail, Calendar, etc
- University Degree, College Diploma, and/or years of related experience
- Flexible hours and weekends
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Marketing Manager, Sales Enablement
About the role:
We are looking for an experienced, well-versed B2B marketer, who is driven to constantly improve on the status quo, has a proven track record of building successful, integrated marketing campaigns for SMB audiences; and is passionate about financial technology. Reporting to the Director of Marketing, you will be responsible for developing, managing and supporting successful sales enablement tools, marketing campaigns, and communication strategies that drive merchant engagement, retention and growth. You will arm the Financeit Sales team with exceptional partner collateral and help grow loan volume by communicating key product and program differentiators.
The ideal candidate will have experience executing across all marketing channels with strengths in sales alignment, campaign execution, as well as building multi-purpose marketing assets. You will have a strong understanding of how to use data to engage SMBs. You will be receptive to growth and change whilst demonstrating expertise, professionalism and have a passion for marketing within a dynamic start-up culture.
What you'll do:
- Develop key sales enablement tools including sell sheets, case studies, competitive battle cards, presentations, training content and work closely with the sales team on program development and implementation
- Lead merchant marketing communications efforts and build educational email campaigns, product launches, webinars, newsletters, and brand marketing
- Maintain a deep understanding of our product, partners and competition to develop insights and strategies to drive the business.
- Manage external communication with agency partners, ensuring Financeit brand and positioning is differentiated as a Home Improvement financing leader
- Work with business intelligence to manage, track and report metrics and success criteria for marketing programs and activities
- Inspire new creative thinking and big ideas to transform growth for the brand
- Independently lead strategic projects under the oversight of Director, Marketing
Requirements
- You have 5-8 years of experience in B2B/B2B2C marketing
- Bachelor’s degree in Marketing or a related discipline
- A strong team player with a positive, high-energy attitude. You love marketing, you love helping businesses grow and you love working with great people to achieve common goals
- Experience in the Fintech or home improvement industries a bonus
- Solid understanding of key systems and tools used in marketing, e.g. email marketing programs, CRM (Salesforce, Pardot)
- Strategic thinker and problem solver who loves applying marketing best practices to optimize the company’s performance
- Strong written, verbal and visual communicator
- Thrive in a fast-paced, rapidly evolving, deadline-driven environment with the ability to effectively multitask and adapt to change
- Highly motivated self-starter who works well independently as well as part of a team. You can manage your own projects and deadlines as well as coordinate and collaborate with others across the organization to achieve desired outcomes
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Bilingual Funding Officer
About the role:
As a Bilingual Funding Officer, you will be responsible for reviewing applications and providing an uncompromising level of customer service to our Partners and Borrowers. This position reports directly to the Funding Operations Manager and will work closely with the rest of the Operations team.
To be successful in this new role, you will need to be organized, detail-oriented and focused on customer service above all else. You are a team player, strong communicator and highly personable. You are comfortable multi-tasking in a high-pressure environment and holding yourself accountable for results.
Hours: Mon-Fri: 9am-5pm, 11am-7pm,1-9pm and Sat: 10am-6pm
What you’ll do:
- Manage and complete the loan adjudication process by validating supporting documentation and reviewing loan conditions
- Adhere to established service level agreements (SLAs) and develop plan/s for communication to partners and clients and advise/consult with supervisor as appropriate
- Provide on the spot coaching to any merchants that require additional document policy training, and build lasting customer relationships with Partners
- Provide prompt, efficient, detailed customer-oriented service to all Partners and Borrowers, respond to all inquiries promptly and maintain detailed notes
- Calculate financial ratios to evaluate customers’ financial worthiness
- Identify loans for exceptions while ensuring proper procedures are followed for approval and documentation
- Maintain knowledge of lending requirements, internal policies and procedures, and compliance and regulatory requirements
- Follow security and safeguarding procedures for the prevention of loss due to fraud, money laundering or defalcation
- Understand risks and take appropriate actions, including all documentation, and any other requirements to maintain operational integrity
- Review own work for accuracy and completeness, identifying inconsistencies or discrepancies that indicate problems with the quality of work
Requirements
- Undergraduate degree/College diploma preferred
- 1-3 years of experience in financial services or call centre environment an asset
- Strong knowledge of consumer credit and lending practices
- Customer Service experience is required
- Technical and organizational abilities a must
- Ability to multitask and meet deadlines
- Bilingual in French and English is required
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
DevOps Engineer
Who is Financeit?
Financeit is a market leading point-of-sale payment plan provider, focused on the home improvement industry, but also with clients in the vehicle and retail industries. Our innovative cloud-based technology makes it easy for merchants to increase close rates and transaction sizes with affordable monthly or bi-weekly payment plans.
We specialize in payment plans, but our end-to-end suite of workflow and lead management solutions give some of North America’s largest enterprise businesses, big box retailers, OEMs, and dealer networks the technological edge they need to stay ahead of the competition.
We’re a diverse and dynamic company with an open office environment that’s seeking the best and brightest. Financeit is small enough that you can make an impact within the company, and large enough to make an impact in market.
About the role:
As a Devops Engineer, you have deep technical knowledge, with at least 3 years of experience in DevOps Work in AWS. Which should also include a minimum experience of 3 years Linux Systems administration. You’re always curious, a tinkerer and an engineer who uses ingenuity to solve hard problems. You have a security-focused mindset and approach everything with information security in mind. You have an insatiable appetite for learning and sharing your knowledge. You thrive in fast-paced startup environments and multi-task with ease. You hold yourself accountable for results. You are a developer first, systems administrator second.
At Financeit you will be the first full time employee dedicated to devops, and be allowed to take ownership of our production system configuration and its security. You will be joining a high flying team seeing enormous success in market. You will also work with incredible colleagues that strive for excellence day in and day out.
- Hosted and Cloud Infrastructure Management (AWS, Digital Ocean, Google Cloud Platform)
- Infrastructure Monitoring - responding to system alerts and resolving them
- Server Setup Configuration and Administration using AWS Cloudformation and/or Ansible, Terraform, Chef
- Server Patch Management
- MySQL and Postgresql Setup and Administration
- Systems Security Audit
- Systems Capacity Planning
- Attend and participate in Cybersecurity Training
- Become part of the Cybersecurity Pod become a champion to support Financeit’s Security and Availability initiatives
- Participate in infrastructure design discussions
- Implement change requests
- Respond to alerts or tickets concerning servers
- Perform System Patches and Upgrades
- Support the development and QA teams with their test infrastructure
- Other tasks to be assigned from time to time.
Requirements:
- Proficiency with AWS Cloudformation and Ansible (Chef or Puppet proficiency also a plus)
- Proficiency with Amazon Code Deploy, Gitlab, Jenkins, and various CI/CD platforms
- Minimum of 3 years experience with Systems Linux Administration
- Expert knowledge with scripting languages
- Experience managing modern firewalls like AWS Security Groups, WAF, Intrusion Detection
- Expert level experience (2-3 years) with Postgresql including replication, monitoring, and database server tuning
- Excellent with all things related to databases including replication, monitoring, and database server tuning (i.e. MySQL, Postgres, Elasticsearch, Redis,)
- Comfortable writing bash scripts, as well as using any language to automate server related tasks
- Minimum of 3 years Experience with Ruby or similar scripting language
- Excellent communication skills
- Always aims for simplicity when designing solutions
- Likes Starwars (optional)
Benefits:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Bilingual Customer Success Representative
About the role:
We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team. As a Bilingual Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.
What you’ll do:
- Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
- Respond to all inquiries promptly and maintain detailed notes and customer information
- Post, reconcile, and balance daily financial transactions related to loan payments and reversals
- Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
- Understand all the ins and outs of Financeit’s services and products
- Identify opportunities to improve overall customer service experience
- Be an internal champion and voice for our Partners/Borrowers
- Work on other special projects to improve the customer experience
Requirements
- Fluency in both English and French (verbal and written)
- Proven track record with client relationship management
- Previous payment processing experience (cheque and cash handling) would be an asset
- Ability to multi-task and meet deadlines
- Customer centric and positive attitude
- Flexible work schedule, evenings and weekend shifts
- Efficient and likes to tackle problems with resolve to see them through to completion
- Excellent oral and written communication skills
- Proficiency in MS Office
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Credit Risk Specialist
About the role:
We are looking for a self-motivated and energetic Credit Risk Specialist to join our Risk Management Department. Your responsibilities in this role will include assessing new and active merchant partners in Canada on Financeit partner onboarding and risk monitoring policies, ensuring credit and fraud related risks are minimized and policies and controls are adhered to. The Credit Risk Specialist will also be responsible for the review/audit of funded loans, ensuring that risk and underwriting policies are within stated guidelines.
You will have a proven track record as an individual with the ability to work independently in a fast-paced and changing environment.
What you'll do:
- Assess all new potential merchant partners within the Canadian market and review company and business owner/director information to assess partner’s credit quality and performance as per Financeit onboarding guidelines
- Ongoing monitoring and evaluation of existing partner-merchant’s behaviour and adherence to Financeit’s processes as well as credit quality and performance, including assessing for potential fraud, AML risks and overall compliance with the parameters of Financeit’s consumer lending program
- Strong credit evaluation and analytical skills, including familiarity with applicable commercial and personal credit bureau reports, financial statement analysis and overall financial performance assessment
- Conduct post-funding borrower satisfaction calls in order to assess a partner-merchant’s adherence to Financeit’s lending program requirements and compliance with its supporting processes
- Prepare monthly and quarterly reports related to the merchant network, as assigned
- Assess existing processes on an ongoing basis and make recommendations for improvement
- Other duties and responsibilities as assigned
Requirements
- Minimum 2 years of related experience working in indirect personal loan finance or similar. Preference will be given to candidates with direct experience in Home Improvement or Vehicle financing
- Strong credit evaluation and analytical skills, including familiarity with both commercial and consumer credit bureau report analysis
- Intermediate level of understanding of financial statement and cash flow analysis including the calculation of key financial ratios
- Bachelor’s degree in business or other related discipline
- Strong planning, organizing and time management skills with the ability to manage multiple competing priorities with deadlines
- Excellent oral and written communication skills
- Strong attention to detail
- Fluency in French preferred
- Ability to work effectively in a self-directed, team-based environment with minimal supervision
- Ability to multi-task and adjust priorities on-the-fly
- Proficiency in MS Office and G Suite
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Senior Manager of Recovery and Collections
About the role:
We’re looking to hire a seasoned Senior Manager of Recovery and Collections to own all Recovery strategies and initiatives and increase Collections effectiveness through vetting, onboarding and managing third-party vendors. The Senior Manager of Recovery and Outsourcing will be responsible for managing the entire post-write off collections process and to come up with new and inventive ways to maximize recoveries. The job entails the design and implementation of recovery strategies including but not limited to: Legal collections, repossessions, settlements, champion/challenger testing, primary/secondary/tertiary vendor selections, reporting development and monitoring, debt sales, etc. The Senior Manager of Recovery and Outsourcing will onboard and manage agencies and 3rd party vendors, audit vendor process and controls and mine for all opportunities for the business to gain collections efficiencies through outsourcing. The Collections team is dedicated to helping our customers get back on track with payments or find the most suitable solution for the customer while minimizing loss for our business!
What you'll do:
- Provide leadership and subject matter expertise to the Collections team and the rest of Operations.
- Manage all aspects of collections post write-off
- Own the Recoveries roadmap (strategy development and implementation)
- Platform design and effectiveness
- Control mapping and monitoring
- Business analysis, reporting and data analytics
- Oversee the Agency and 3rd party collections process including repossessions
- Establish effective recovery policies and procedures
- Prepare monthly reporting on recovery rates and KPIs
- Develop and execute legal strategy
- Train and develop the agencies and other third-party vendors to drive continuous improvement
Requirements
- 10+ years collections industry experience
- 5+ years of management experience
- Experience in data analysis and report building
- Experience designing Recovery strategies and implementation
- Experience designing collections platforms and 3rd party integrations
- Business case analysis
- 5+ years in consumer lending (preferably in Home Improvement)
- 5+ years in vehicle, sport or marine lending
- Bilingual (English/French) preferred but not required
- Expert in the full cycle of delinquency management
- Strong communication and negotiation skills
- Experience managing collections agencies (including audit)
- Experience with late stage collections (repossessions and legal)
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
- Commitment to make Diversity, Inclusion, and Belonging an integral part of Financeit’s culture.
Senior Manager, Customer Service
About the role:
We are looking for a Sr. Customer Success Manager who will lead the Customer Success department and company-wide initiatives to promote an exceptional Customer Success Experience for all of our Partners and Borrowers. We are looking for an enthusiastic and proactive individual to take ownership of the position, and develop creative and meaningful strategies to tackle barriers to providing superior customer service.
What you'll do:
- Own the service levels, phone systems, complaint handling, front line service and back end admin functions
- Be an internal champion and passionate voice for our Customers; Partners who offer Financeit to their customers, and Borrowers who have applied through our Partners. Build Reporting for, measure, improve and optimize service levels for quality and efficiency
- Develop a team of experts in all areas relating to our Customers
- Map, document and produce process improvements
- Create and update policies and procedures to inform process flows and complaint handling
- Prepare and present Business Impact assessments and facilitate change management
- Identify and develop initiatives and programs to enhance overall Customer Success Experience
- Oversee the operations of the Customer Success department and support them in identifying and resolving issues
- Lead and coach Customer Success Representatives and provide ongoing feedback, conduct formal performance reviews and support their professional development
- Manage our online Help Center with new and up-to-date articles, documents and other relevant material
- Oversee call and email queues and ensure quick response times to all Partner and Borrower inquiries
- Speak to Partners and Borrowers directly to resolve complex customer problems and complaints
Requirements
- University Degree preferred
- Min of 5 years of experience in a Customer Success Management role
- 3-5 years of experience in Financial Services (added bonus for experience in consumer lending, e-commerce or other payment industries)
- Understanding of call centre operations
- Proficiency in managing team through a customizable CRM system (added bonus for proficiency in Salesforce)
- Excellent communication and problem-solving skills
- High level of professionalism
- Fluency in French is an asset
- Strong reporting and analytical experience
Benefits
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Spécialiste Expérience Client Bilingue
Êtes-vous la bonne personne?
Financeit est à la recherche d’un Spécialiste Expérience Client dynamique et axé sur les résultats. En tant que membre d’une équipe de deux personnes à notre bureau de Laval, le candidat aura la responsabilité de répondre aux demandes de renseignements et de résoudre les problèmes pour nos partenaires et emprunteurs. Il aura aussi un rôle clé dans le soutien de notre équipe d’opération dans le traitement des documents de prêt, la saisie des données et l’enregistrement de liens de sécurité. De plus, le Spécialiste Expérience Client sera responsable de diverses tâches administratives et de projets d’initiatives de service à la clientèle confiés par le Superviseur Expérience Client. Cette position relève directement du Superviseur d’Expérience Client. La personne sélectionnée travaillera également en étroite collaboration avec l’équipe d’opération à notre siège social au centre-ville de Toronto.
Responsabilités:
- Répondre et résoudre les demandes des partenaires et des emprunteurs efficacement avec pertinence et professionnalisme.
- Colliger, examiner et saisir avec précision les données de prêt et les documents si rattachant.
- Organiser et sécuriser les copies papier des documents de prêt
- Assigner les prêts et aider à assurer le flux opérationnel pour notre équipe de souscription.
- Traiter et concilier les liens de sécurité via les solutions de nos tierces partenaires tels que PPSA et NOSIS
- Identifier les opportunités afin d’améliorer l’expérience client et développer des relations positives avec nos partenaires et les emprunteurs.
- Soutenir le Superviseur Expérience Client dans les projets opérationnels et administratifs.
- Baccalauréat ou expérience équivalente
- Maîtrise du français et de l’anglais (écrit et parlé) obligatoire
- 2+ ans dans un rôle au service à la clientèle, opérations ou administratifs
- Aptitude aux multi-tâches, respect des délais et sens de l’organisation
- Axé sur le service à la clientèle avec une attitude positive
- Efficacité face aux problèmes et détermination à les régler
- Excellentes compétences en communication orale et écrite
- Maîtrise de MS Office
- Une culture primée avec des événements sociaux réguliers + des repas d'équipe
- Salaire concurrentiel
- Régime d’avantages sociaux de groupe (Couverture médicale, dentaire et visuelle complète + remboursement pour condition physique)
- Programme de contrepartie REER
- Programme de complément de maternité
- Programmes d'apprentissage et de développement de carrière
- Code vestimentaire décontracté
- Lieu : Quebec Remote
- Heures d’ouverture : lundi au vendredi (9H00 - 21H00) et le samedi de (10h00-18h00)
- Type : permanent
Bilingual Customer Success Representative
About the role:
We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team. As a Bilingual Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.
What you’ll do:
- Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
- Respond to all inquiries promptly and maintain detailed notes and customer information
- Post, reconcile, and balance daily financial transactions related to loan payments and reversals
- Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
- Understand all the ins and outs of Financeit’s services and products
- Identify opportunities to improve overall customer service experience
- Be an internal champion and voice for our Partners/Borrowers
- Work on other special projects to improve the customer experience
- Fluency in both English and French (verbal and written)
- Proven track record with client relationship management
- Previous payment processing experience (cheque and cash handling) would be an asset
- Ability to multi-task and meet deadlines
- Customer centric and positive attitude
- Flexible work schedule, evenings and weekend shifts
- Efficient and likes to tackle problems with resolve to see them through to completion
- Excellent oral and written communication skills
- Proficiency in MS Office
- An award-winning culture with regular social events + team lunches
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP matching program
- Maternity top up program
- Career learning and development programs
- Casual dress code
Software Developer
About the role:
Our Development team is searching for experienced full stack Software Developers to join the Financeit team and to help our company in pursuit of our vision and goals! If you are looking for an exciting opportunity to join a fast growing fintech company where your development work will make a difference, you’ve found the right place. We are looking for developers who value continuous learning and development, collaboration with the team, and of course the quality of their code. Ideally, you also have experience with some of the following tools: Ruby on Rails, HTML, CSS, Javascript (we’re in the process of switching to ES6): Backbone.js, Ember.js, Elasticsearch, Redis, RDBMS/SQL. Often the toolset will grow depending on the nature of the business requirements and the problem being solved. Particular responsibilities for a Developer will include:- Working closely with other Developers, Product Managers, Designers, Testers and Business Stakeholders to understand and gather requirements
- Reading and maintaining the existing code base
- Designing and writing clean and testable code
What you'll need to succeed:
- Experience with modern application frameworks such as Ruby on Rails.
- Proud of writing clean, testable, and maintainable code
- Curiosity and excitement about technology and continuous learning and development
- Strong interpersonal and organizational skills
- Ability to work at a steady, sustainable pace.
- Not afraid to think
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes and meditation sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Casual dress code
Not what you are looking for?
Not to worry. We’re always on the lookout for talented people. Tell us why you’d be a great fit at humanresources@financeit.io
Financeit is committed to providing a barrier-free environment for our current and future employees. Applicants needing accommodation in the recruitment and interview process are invited to contact us directly and confidentially about their accommodation needs. Learn more about Accessibility at Financeit here.