What it’s like to work with us
What’s better than enjoying what you do for a living?
The answer is simple: Doing what you do with an award-winning company that values and embraces who you are, your talents, and helps you flourish both at work and in life. A company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.
Benefits & Perks
Work where you work best
At home, in the office, or a mixture of the two locations, when you work in your optimal setting, we all win. Learn more about our hybrid policy here.
Time for what matters
From vacation and personal days, to volunteer and sick days, life in and out of work is better when you can take time away.
Health & Wellness
Look after your health with our extended health care coverage, Employee & Family Assistance Program (EFAP), Lifestyle Spending Account, gym membership discounts, and virtual yoga, fitness and meditation classes.
RRSP Matching and Parental leave
At Financeit, we care about your financial wellbeing – enjoy our RRSP matching and parental leave top up programs.
A culture with causes
Habitat for Humanity and Shelter Movers are just two causes we support, alongside others that are company wide fundraising initiatives.
Foster your career path
Nurture your career growth and skills with company-supported courses, workshops, coaching sessions, and more.
Diversity, Inclusion & Belonging
It takes an organization-wide commitment to meaningfully achieve diversity, inclusion and belonging (DIB). At Financeit, we’re all in because it matters to us all. Our DIB Committee promotes opportunities, education, and initiatives that foster an inclusive culture where everyone is welcome, celebrated, and at ease to be who they are. Our goal is simple: We aim to be an employer of choice for diverse talent.
Where We Gather: The Well
Conveniently located in downtown Toronto, our newly built office is a stone’s throw from the lake, shops, restaurants, and transit. Union Station is a short 15-minute walk away, and for cyclists there are bike racks and showers to freshen up. The space is fully accessible and features hotel seating, collaboration spaces, a wellness room, lockers, and a well-stocked kitchen. Plus, there’s foosball, arcade, and board games to help keep it fun! Check out a 3D tour of our office here.
Open Positions:
Credit Analyst
About the role:
We are looking for a energetic Credit Analyst to join our Lending Department. This role will support various teams within the operations division, including funding, underwriting, collections, sales and servicing. Credit Analysts are able to work independently in a fast-paced and dynamic environment. Key functions for this position are quality assurance, credit adjudication, reporting and lending support. Successful candidates will have a strong credit background and demonstrated success in contributing to service excellence, while also minimizing credit and fraud related risks. Core responsibilities of the Credit Analyst include disbursing important loan applications, auditing credit and service quality, reporting on business performance and providing critical support to our merchants.What you’ll do:
Credit Quality Assurance
- Complete credit and service quality audits of first line operational teams
- Provide coaching and business recommendations based on audit findings and trends
- Analyze and fund applications with high dollar volumes, or special conditions
- Assess credit quality and documentation to ensure Financeit’s policies and guidelines are met
- Act as an additional line of defense for adjudication errors
- Flag and escalate suspected fraud to Risk & Lending Management
- Maintain internal service levels with response and funding turnaround times within target
- Provide ongoing support to the Sales, Funding and Underwriting teams
- Complete holistic credit assessments to assess exception worthiness
- Run ad hoc training sessions based on trends identified during audits
- Provide direct support to our Merchants and Borrowers, where special attention is required
- Work with Sales and Operations Managers to provide feedback and training opportunities for staff development
- Provide formal business reports on audit results, trends and company performance to senior lending management
- Work closely with Product, Tech & QA teams to ensure product integrity
- Analyze existing workflows to identify opportunities for automation and efficiency gains
- Brainstorm, propose and share insightful projects with key stakeholders, using available data
- Act as liaison between Sales, Risk and other departments to ensure smooth funding journeys
- Cross train to assist in underwriting, funding and customer service
- Understand and utilize UAT environments, to assess ongoing system controls and establish operational preparedness for new product launches
- Minimum 2 years of credit analysis or related industry experience
- In-depth knowledge of Risk Management and Credit Evaluation
- Strong analytical skills and extreme attention to detail
- Solid planning, organizing and time management skills
- Excellent oral and written communication skills
- Skilled at building relations and establishing rapport with internal and external stakeholders
- Ability to work with minimal supervision
- Ability to multi-task and adjust priorities on-the-fly
- Proficiency in MS Office
- Availability between the hours of 9:00 AM and 7:00 PM Monday to Friday
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Senior Project Manager (12 Month Contact)
About the role:
The Senior Project Manager will primarily be responsible for leading the planning and execution of major strategic initiatives. This role will have exposure across all business units and will work cross-functionally with teams to ensure successful project delivery. The successful candidate will have a strong track record of delivering successful projects in a collaborative environment, as well as extensive experience and passion for project leadership, strategic development, analytics, project management, and reporting.
The expected start date for this 12-month contract is May 2023.
What you’ll do:
- Provide leadership and support in the strategic planning process to ensure that project delivery meets the business case objectives of scope, budget, timeline, and quality
- Provide oversight and training to one direct report (e.g. support with daily tasks, weekly 1:1, work allocation, etc)
- Collaborate with business units to build consensus on strategic initiatives and identify interdependencies, risks, resourcing, and timing
- Establish project KPIs and help deliver value from project through consistent quality, structure and clarity of all project deliverables
- Develop and execute on the cross-functional plan including establishing governance, reporting, communication and change management for strategic initiatives
- Drive successful project outcomes and ensure that all strategic initiatives align with the organization's vision and goals
- Monitor and report on project progress to stakeholders, highlighting potential risks or roadblocks that may impact project delivery
- 6+ years of Project Management experience
- 1+ years of experience in a leadership role, with one or more direct reports
- Bachelor’s Degree required, advanced degree a plus
- Work experience in lending and/or financial services will be highly preferred
- Project Management Professional (PMP) or similar certification will be considered an asset
- Working knowledge of Project Management Body of Knowledge (PMBOK) standards and agile-based software development lifecycles is an asset
- Strategic thinking, strong leadership and project management skills to establish project objectives, build work plans and deliver results
- Experience developing and delivering executive level presentations
- A self-starter who thrives working in ambiguous situations and a fast-paced work environment
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
Underwriter – Concierge Support
About the role:
The Underwriter is part of the Concierge Support team that focuses on the pre-funding support to Financeit’s Concierge merchants, serving as their initial point of contact. They will provide an advanced level of support and develop robust long lasting relationships with the merchants on the Concierge program, personally supporting them through the loan application journey. The team strives for outstanding customer satisfaction through interactions, timeliness and quality of resolution for which each member of the team plays an integral part in achieving this success.
What you’ll do:
- Act as a Brand Ambassador for Financeit Canada, delivering exceptional customer experience and have a passion for continuously delivering outstanding customer experience
- Demonstrate genuine curiosity about Concierge merchants, helping them reach their financing needs
- Respond to incoming merchant inquiries and escalations as required
- Ensure we maintain industry leading customer service levels including decisioning exceptions
- Execute effective communication on underwriting decisions back to merchants and sales associates
- Manage and complete the loan adjudication process from beginning to end, and underwrite loans according to Financeit’s lending policies while evaluating risk and insuring the quality of loans
- Document reasoning for all loan decisions
- Identify loans for exceptions while ensuring proper procedures are followed for approval and documentation
- Maintain knowledge of lending requirements, internal policies and procedures, and compliance and regulatory requirements
- Strengthen and build lasting customer relationships with Partners
- Navigate and use all available technology and maintain customer information in an organized fashion up to and including UAT
- Follow security and safeguarding procedures for the prevention of loss due to fraud, money laundering or defalcation
- Understand risks and take appropriate actions, including all documentation, and any other requirements to maintain operational integrity
- Manage inbound and outbound phone calls, emails and other forms of communication and respond to all inquiries promptly and maintain detailed notes
- Strong understanding of personal credit lending practices with minimum 2 years practical experience OR 3+ years of Sales experience with some understanding of personal credit lending within the Financial Services industry
- Experience in customer service & financial services industry
- Related experience in working with multiple team environments
- Experience with sales and relationship management is an asset
- Attention to detail and the tenacity to make sure quality standards are high
- Sound judgment and ability to maintain confidentiality in critical and sensitive information, records, and reports
- Effective communication and great influencing skills
- Fluency in French language is an asset
- Availability to work in the following hours: Mon-Fri 9am-5:30pm, 11am-7:30pm,12:30-9pm / Sat/Sunday 10am-6pm
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
DevOps Engineer, AWS, Remote
About the role:
As a Devops Engineer, you have deep technical knowledge, with at least 4 years of experience in DevOps work in AWS, Containerized Workloads, GitOps, and Linux Systems administration. You are a developer first, systems administrator second. At Financeit you will be working on the DevOps team to help support the uptime SLAs of our cloud infrastructures, support the DevOps automation goals and roadmaps, and other activities as described below. You will be joining a high flying team seeing enormous success in the market!Core Responsibilities:
- Manage and administer EKS cluster and related QA infrastructure
- Manage and optimize CI/CD pipelines to reduce build time
- Infrastructure Monitoring - responding to system alerts and resolving them
- Server Setup Configuration and Administration using AWS Cloudformation, Ansible, Terraform, Chef
- MySQL and Postgresql Setup and Administration
- Systems Security Audit and Systems Capacity Planning
- Participate in Cybersecurity training and become a champion to support Financeit’s Security and Availability initiatives
- Creating internal tools and processes that will increase developer and QA productivity
- Implement change requests during on or off work hours
- Respond to alerts or tickets concerning servers
- Perform System Patches and Upgrades
- Proficiency in containerization and running/managing containerized workloads on Kubernetes (EKS)
- Deep knowledge in AWS services such as EC2, RDS, Elasticache, VPC, IAM, Opensearch
- Curious and deep interest in fast and reliable developer/QA experience in the organization
- Proficiency with Terraform, AWS Cloudformation and Ansible (Chef or Puppet proficiency also a plus)
- Proficiency with Amazon Code Deploy, Gitlab, Jenkins, Github Actions, and various CI/CD platforms
- Minimum of 3 years experience with Systems Linux Administration
- Experience managing modern firewalls like AWS Security Groups, WAF, Intrusion Detection
- Expert level experience (2-3 years) with Postgresql including replication, monitoring, and database server tuning
- Minimum of 4 years Experience with writing Bash scripts, Python, Ruby, NodeJS as well as using any language to automate server related tasks
- Experience with GitOps and related tools like ArgoCD/Flux
- Must have a deep knowledge and interest on the Star Wars and MCU Universes
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Back End Engineer, Ruby (RoR), Remote
About the role:
Our Development team is searching for a Back End Engineer (Software Developer) to join the Financeit team and to help our company in pursuit of our vision and goals! If you are looking for an exciting opportunity to join a fast-growing fintech company where your development work will make a difference, you’ve found the right place!
We are looking for developers who value continuous learning and development, collaboration with the team, and of course the quality of their code. Ideally, you also have experience with our core technologies including Ruby on Rails (RoR).
Click here to learn more about our Development team: https://www.financeit.io/learn-more-about-the-technology-team-software-development/
Responsibilities for a Software Developer will include:
- Designing and writing clean, testable, and maintainable code
- Delivering new features, fixing defects, and improving the existing codebase
- Working closely with other Developers, Product Managers, Designers, Testers and Business Stakeholders to understand and gather requirements
- 1-3 years of experience as a back end developer with Ruby on Rails (RoR)
- Familiarity with Elasticsearch, Redis, RDBMS/SQL, or other persistence technologies
- Proficient in HTML, CSS, JavaScript
- Curiosity and excitement about technology and continuous learning and development
- Strong interpersonal and organizational skills
- Desire to deliver work in an agile environment
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
IT Support Specialist
About the role:
We are looking for an enthusiastic IT generalist that has a broad set of technical skills to help our IT team support its internal users. The successful candidate is a personable team player with a positive attitude, strong communication and presentation skills. They must multi-task, thrive in a fast-paced environment, and hold themselves accountable for results. This position will report directly to the Information Technology Manager and will work closely with everyone in the Financeit IT team. We work in an open office environment and have a lot of fun. Important: You'll be required to work in the office 5 days a weekWhat you’ll do:
- Register and classify received incidents and undertake an immediate effort to resolve them as quickly as possible
- Process and respond to service requests and keep users informed about their incident’s status at agreed intervals. Service requests include but are not limited to: computer maintenance (hardware/software), application installation/deployment, network setup and support, and vulnerability patching
- Local Area Network administration that includes Internet Connectivity
- Monitor and help maintain the VoIP Telephone System and Zoom meeting rooms
- Participate in various Cybersecurity Activities and maintain security controls
- Setup and provision computer hardware and software with group specific requirements
- Provide support, including procedural documentation and relevant reports
- Walk staff or clients through a series of actions, either face to face or over the telephone to help set up systems
- Set up new user accounts and profiles and resolve password issues securely
- Respond within agreed time limits to call-outs
- Prioritize and manage many open cases simultaneously
- Establish a good working relationship with customers and other professionals, e.g., software developers
- Test and evaluate new technologies and find new innovative ways to help with job efficiency
- Minimum 2 years experience in an IT support or related role in an enterprise environment
- Post secondary school education, relating to IT and any other IT/network related qualifications or training are also desirable
- ITIL V3 Foundations Certification
- Microsoft Certified Professional Certification (MCP), an advantage
- Expert-level Knowledge of Windows and Mac Client Operating Systems
- Good Working knowledge of Windows Active Directory /JAMF
- At least 1 year experience working with Networking technologies (VPN, Wi-Fi, LAN, Firewall)
- Must be energetic and have high attention to details
- Must not be afraid to think or ask questions
- Must be willing to work on shifting schedules, and be available for on-call duties outside of regular business hours, in-person and virtually
- Must be able to work with minimal supervision, maintain control over all current projects/responsibilities, and follow up on all relevant issues in a timely manner
- Required to work in the office 5 days a week
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Senior Manager, Treasury Analytics
About the role:
Financeit is looking for a Senior Manager, Treasury Analytics to join our Treasury team. This individual will work closely with both the Treasury and Risk Departments to support our complex reporting and financial modeling needs. Reporting directly to the VP, Treasury, the Senior Manager, Treasury Analytics will build world class data analytics capabilities to help us model different cash flow scenarios, as well as build and automate our reporting for our new funding programs as we grow our business. This role provides the opportunity to interact with many different areas of the business, including Risk, IT, and Finance.
What you’ll do:
- Build out Treasury’s modeling capabilities to forecast key performance metrics
- Build new, automated reporting for our securitization program
- Numerous ad-hoc initiatives
- 8+ years of experience in reporting and data analytics
- Proven experience and skills with Python or R
- Strong experience using SQL to perform queries to analyze, extract and validate data
- Experience analyzing, extracting, and interpreting large amounts of raw data to create meaningful reporting
- Strong Excel skills are required (ability to create and work with complex formulas)
- Knowledge of the financial services industry is helpful
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
Next Steps:
If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.
Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Customer Success Representative, Bilingual French, Remote
About the role:
We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.
Work remotely from anywhere in Canada!
What you’ll do:
- Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
- Respond to all inquiries promptly and maintain detailed notes and customer information
- Post, reconcile, and balance daily financial transactions related to loan payments and reversals
- Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
- Understand all the ins and outs of Financeit’s services and products
- Identify opportunities to improve overall customer service experience
- Be an internal champion and voice for our Partners/Borrowers
- Work on other special projects to improve the customer experience
- Proven track record with client relationship management
- Excellent oral and written communication skills in English and French
- Previous payment processing experience (cheque and cash handling) would be an asset
- Customer centric and positive attitude
- Flexible work schedule, evenings and weekend shifts
- Efficient and likes to tackle problems with resolve to see them through to completion
- Proficiency in MS Office
- Availability between the hours of 9:00 AM and 9:00 PM Monday to Friday, and between 10:00 AM to 6:00 PM on Saturdays
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Software Developers, Remote
About the role:
Our development team is searching for experienced Software Developers to help our company in pursuit of our vision and goals! If you are looking for an exciting opportunity to join a fast-growing fintech company where your development work will make a difference, you’ve found the right place.
We are looking for developers who value continuous learning and development, collaboration with the team, and of course the quality of their code.
What you’ll do:
- Designing and writing clean, testable, and maintainable code
- Delivering new features, fixing defects, and improving the existing codebase
- Working closely with other Developers, Product Managers, Designers, Testers and Business Stakeholders to understand and gather requirements
What you'll need to succeed:
Back End Developers
- Extensive experience in Ruby on Rails
- Familiarity with Elasticsearch, Redis, RDBMS/SQL, or other persistence technologies
- Proficient in HTML, CSS, JavaScript
Front End Developers
- Expert in HTML, CSS, JavaScript
- Experience in Ember.js, React, Angular or similar JavaScript frameworks
- Familiarity with Tailwind CSS and Ruby on Rails is nice to have
You will also need:
- Curiosity and excitement about technology and continuous learning and development.
- Strong interpersonal and organizational skills.
- Desire to deliver work in an agile environment.
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Not what you are looking for?
Not to worry. We’re always on the lookout for talented people. Tell us why you’d be a great fit at humanresources@financeit.io
Financeit is committed to providing a barrier-free environment for our current and future employees. Applicants needing accommodation in the recruitment and interview process are invited to contact us directly and confidentially about their accommodation needs. Learn more about Accessibility at Financeit here.