What it’s like to work with us
What’s better than enjoying what you do for a living?
The answer is simple: Doing what you do with an award-winning company that values and embraces who you are, your talents, and helps you flourish both at work and in life. A company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us. To learn more about our culture at Financeit, click here to download our PDF Culture Book.
Benefits & Perks
Work where you work best
At home, in the office, or a mixture of the two locations, when you work in your optimal setting, we all win. Learn more about our hybrid policy here.
Time for what matters
From vacation and personal days, to volunteer and sick days, life in and out of work is better when you can take time away.
Health & Wellness
Look after your health with our extended health care coverage, Employee & Family Assistance Program (EFAP), Lifestyle Spending Account, gym membership discounts, and virtual yoga, fitness and meditation classes.
RRSP Matching and Parental leave
At Financeit, we care about your financial wellbeing – enjoy our RRSP matching and parental leave top up programs.
A culture with causes
Habitat for Humanity and Shelter Movers are just two causes we support, alongside others that are company wide fundraising initiatives.
Foster your career path
Nurture your career growth and skills with company-supported courses, workshops, coaching sessions, and more.
Diversity, Inclusion & Belonging
It takes an organization-wide commitment to meaningfully achieve diversity, inclusion and belonging (DIB). At Financeit, we’re all in because it matters to us all. Our DIB Committee promotes opportunities, education, and initiatives that foster an inclusive culture where everyone is welcome, celebrated, and at ease to be who they are. Our goal is simple: We aim to be an employer of choice for diverse talent.
Where We Gather: The Well
Conveniently located in downtown Toronto, our newly built office is a stone’s throw from the lake, shops, restaurants, and transit. Union Station is a short 15-minute walk away, and for cyclists there are bike racks and showers to freshen up. The space is fully accessible and features hotel seating, collaboration spaces, a wellness room, lockers, and a well-stocked kitchen. Plus, there’s foosball, arcade, and board games to help keep it fun! Check out a 3D tour of our office here.
Open Positions:
Salesforce Administrator & Analyst, Hybrid
About the role:
The Salesforce Administrator & Analyst works under the direction of the SVP, Revenue, and will primarily be responsible for supporting our Salesforce ecosystem leveraged across our Sales, Operations, and Risk teams. The incumbent will be responsible for working with key stakeholders to build a roadmap to manage and improve our instance, while defining the evolution of our processes to match the needs of the teams.What you’ll do:
Design/Build:
- Be involved early in discussions within the organization on how to improve the effectiveness of our process. Provide insight and perspective on potential solutions. Build requirements and secure buy-in before proceeding with delivery.
- Create proposals for improvements to our instance, gaining stakeholder approval before delivering the final solutions.
- Integrate Salesforce with solutions such as Marketing Automation Platforms, Data Warehouses, and Telephony Systems.
- Produce specialized reporting packages, dashboards, scorecards, data extracts, ad-hoc analysis.
- Work closely with teams to define reporting requirements, translating these into high-quality actionable dashboards and reports.
- Create comprehensive documentation of processes to maintain the same standard of excellence.
- Continuously explore new ways to cut and slice the data into fresh perspectives to reveal new insights.
- Design, build, and implement business intelligence tools and visual analytics to drive faster decisions and better results.
- Generate a story or narrative about the data that brings valuable insights and actionable recommendations to senior management executive leadership.
- Deliver insightful ad-hoc analyses and recommendations for strategic initiatives.
- Validate the quality and integrity of data and reporting processes used in generating the reports.
What you'll need to succeed:
- University/College degree required.
- At least 3 years of experience as a SFDC Admin, BSA, or BA.
- Analytically strong with a drive for innovative data visualization.
- Lightning UI experience preferred.
- Solid grasp of Salesforce.com best practices and functionalities with an in-depth knowledge of Salesforce Flow.
- Proficient in business intelligence tools like Looker, Tableau, Qlik etc.
- Advanced PowerPoint skills for management presentations.
- Strong analytical and problem-solving abilities, with a knack for identifying optimal solutions.
- Exceptionally organized, capable of managing multiple tasks efficiently.
- Experience in consumer credit risk or collections analysis in a financial setting is preferred.
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid and remote workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Next Steps:
If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview. Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Business Development Associate, Bilingual French, Hybrid
About the role:
Financeit is seeking a highly motivated and results-oriented Bilingual Business Development Associate. In this role, you will be responsible for following up on leads, onboarding new merchants, and completing the necessary documentation to sign them up. As a key player in supporting Financeit's growth objectives, you will evaluate potential new merchants, facilitate their approval, and leverage our platform to fund financing volume.What you’ll do:
- Develop and maintain strong relationships with potential new merchants.
- Evaluate potential new merchants while managing inbound sales inquiries and other lead sources.
- Use expert product knowledge and sales consultation skills to boost partner engagement.
- Teach businesses how to leverage our tools to offer financing and monthly payment options.
- Ensure compliance to our approval and risk requirements.
- Collaborate with marketing, sales and production managers to develop and execute business strategies aimed at attracting and signing up new merchants.
- Review and determine when policy exceptions are reasonable, and effectively communicate them to management.
- Maintain SLAs within the merchant onboarding process.
- Create and share best practices.
- BA degree or equivalent practical experience.
- Bilingual proficiency, reading and writing in both French and English is required.
- At least 2 years of experience with hands-on direct sales and relationship management.
- Proven ability in managing successful business-to-business (B2B) sales and service relationships is an asset.
- You know your way around a CRM, ideally Salesforce.
- Experience in consumer lending, SaaS or financial services is preferred.
- Excellent communication, interpersonal and organizational skills.
- Ability to multitask and meet deadlines under pressure.
- Strong customer service and retail background are pluses.
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid and remote workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Collections Specialist, Remote
About the role:
We are looking for a Collections Specialist to join our team. This role is responsible for resolving outstanding accounts from existing customers, resolving billing problems and reducing delinquencies.Role type: Remote
Working hours: 1-9pm EST
Start date: asap
What you’ll do:
- Negotiate payment of debts in accordance with client and company guidelines
- Reduce aging and balance delinquencies
- Conduct skip tracing
- Coordinate outbound collection letters
- Suggest improvements on operational processes and establish best practices
- Produce reports, analyze data, identify trends, and provide recommendations
- Identify and escalate risks as well as potential fraud
- Update and document collection files with detailed information from clients, customers, agencies, and maintain professional communications
- Support the collections team and management on all objectives
- Minimum of 2 years’ experience as a proven collections expert in a banking or agency setting or
- Extensive experience in customer success roles
- Bilingualism in both French and English will be a strong asset
- Strong understanding of consumer credit (secured and unsecured)
- Excellent collections, skip tracing, and negotiation skills
- Proven track record of curing difficult accounts
- Excellent customer service skills and de-escalation abilities
- Thorough understanding of all privacy and collection laws
- Repossession and PPSA experience is an asset
- Proficient in Word, Excel, PPT, and Google solutions (Chrome, Docs, Mail, Calendar)
- Availability to work daily from 1-9pm EST.
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid and remote workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Collections Specialist, Remote (BC)
About the role:
We are looking for a Collections Specialist to join our team. This role is responsible for resolving outstanding accounts from existing customers, resolving billing problems and reducing delinquencies.
Role type: Remote
Working hours: 1pm-9pm EST / 10am - 6pm PST
Start date: asap
What you’ll do:- Negotiate payment of debts in accordance with client and company guidelines
- Reduce aging and balance delinquencies
- Conduct skip tracing
- Coordinate outbound collection letters
- Suggest improvements on operational processes and establish best practices
- Produce reports, analyze data, identify trends, and provide recommendations
- Identify and escalate risks as well as potential fraud
- Update and document collection files with detailed information from clients, customers, agencies, and maintain professional communications
- Support the collections team and management on all objectives
- Minimum of 2 years’ experience as a proven collections expert in a banking or agency setting or
- Extensive experience in customer success roles
- Bilingualism in both French and English will be a strong asset
- Strong understanding of consumer credit (secured and unsecured)
- Excellent collections, skip tracing, and negotiation skills
- Proven track record of curing difficult accounts
- Excellent customer service skills and de-escalation abilities
- Thorough understanding of all privacy and collection laws
- Repossession and PPSA experience is an asset
- Proficient in Word, Excel, PPT, and Google solutions (Chrome, Docs, Mail, Calendar)
- Availability to work daily from 1-9pm.
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid and remote workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Sales Specialist (6 Month Contract, Remote)
About the role:
The Sales Specialist plays a pivotal role in fostering fresh business connections within our established network of merchants. You will focus on one of two key areas: reaching out to merchants to drive sign-ups, or engaging with borrowers to offer credit top-ups or insurance on their loans. With an ambitious expansion strategy ahead, we seek proactive, entrepreneurial-minded professionals to propel us towards our next phase of growth! This is a contract role for 6 months with a possibility of extension and is fully remote. This role pays commission only.What you’ll do:
- Initiate and maintain contact with merchants or borrowers to identify new opportunities.
- Set and strive to achieve targets, contributing to the company's growth plan.
- Collaborate with team members to share insights, strategies, and best practices, fostering a supportive and cooperative work environment.
- Actively seek coaching and guidance from peers and managers to enhance sales techniques and performance.
- Operate with minimal supervision and demonstrate a proactive approach to finding solutions to challenges as they arise.
- Apply strong business acumen to understand customer needs and tailor solutions accordingly.
- Maintain high integrity and ensure the delivery of the right solutions to the right clients consistently.
- Utilize CRM tools to manage and track the sales pipeline effectively.
What you'll need to succeed:
- 2+ years of sales experience with a proven track record.
- Intermediate proficiency with Microsoft Office, and able to learn new technologies quickly.
- Experience managing a sales pipeline through a CRM (such as Salesforce, Hubspot etc)
- Desire to work on a competitive, target-driven business sales team.
- Highly disciplined, with excellent time management & organizational skills.
- Strong written and oral business communication skills, in English.
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2021 and 2023, we offer more than just the basics. Take advantage of:- An award-winning culture with a collaborative & inclusive team.
- Work from home.
- Commission-based pay structure with potential earnings of $50,000 to $65,000 annually.
Next Steps:
If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview. Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
VP of Treasury
About the role:
The Vice President of Treasury will support the CFO and will work closely with the executive, finance, risk, and operational teams. The successful candidate will lead financial planning and analysis activities relating to the Company’s debt facilities and cash flow to support the rapidly growing Financeit business. The role will be instrumental in optimizing the Company’s capital stack which will include launching a securitization program that will fuel the Company’s growth.What you’ll do:
- Continue to enhance a best-in-class treasury team and function with continuous improvements in advance rates and reduction in borrowing costs that drive heightened levels of cash flow and return on equity
- Assess and optimize current financing / funding relationships
- Evaluate long term financing / funding strategies to facilitate the Company’s long term growth plans and optimize value
- Expand upon the Company’s recent securitization offering and build a long-term securitization program including completion of the book’s credit rating, prospectus, and investor relations
- Manage foreign currency and variable interest rate exposure implementing related hedging programs as required
- Develop accurate and detailed cash flow models to optimize financing, advance rates and borrowing costs
- Lead the long-term capital planning process and provide insightful recommendations
- Design and implement strategies to optimize the Company’s financial position
- Manage and enhance the Company’s relationships with the credit rating agencies, lenders and investors
- Optimize current loan funding and settlement processes
- Oversee and enhance related internal controls and processes
- Direct cash management for the Company including forecasting, investment of excess funds, short-term borrowing, and cash flow management
- Support the year-end external audit and quarterly review process
- Accounting designation (CPA CA or CMA, CFA) or MBA is an asset
- Strong knowledge of financial services and ABS securitization
- Strong people management and coaching skills
- A keen eye for talent and a desire to build and retain a high performing team
- Financially fluent but with a keen focus on the business – not just the numbers
- Comfortable with a rapidly growing and dynamic environment
- Able to manage competing priorities, meet deliverables while building relationships with colleagues
- A high energy, collaborative thinker able to build consensus and cross functional teams
- Ability to manage multiple large complex projects
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- In office massage, meditation & workout sessions
- Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Technical Implementation Manager
About the role:
As a Technical Implementation Manager, you will play a crucial role in ensuring that our products are effectively adopted, utilized, and understood by both our internal stakeholders and customers. This role requires a unique combination of technical expertise, client support, and exceptional communication and training skills.What you’ll do:
- Develop an in-depth understanding of the product portfolio, keeping current with updates, and enhancing product knowledge.
- Collaborate with various teams to create training programs, empower sales, customer support, and marketing with effective resources, and design customer training initiatives, including webinars and documentation.
- Oversee onboarding programs for new users/clients and create ramp-up plans for product launches.
- Support Technical enablement for technical users and liaison with relevant internal and external teams to support API set up, testing and onboarding.
- Maintain and update product documentation, establish a feedback loop for continuous improvement, and collaborate with cross-functional teams to support go-to-market execution. are integral aspects of their responsibilities.
- Minimum of 3 years of experience in enterprise customer success in a technical environment or enterprise training and coaching.
- Direct experience making technical training documentation compelling and exciting for a diverse set of user personas.
- Knowledge of best practices and tools for training while developing sustainable processes and frameworks to be used to create internal standards.
- A knack for understanding customer needs and translating them into solutions while managing customer expectations.
- Exceptional written and storytelling presentation skills.
- Facilitating product launches, go-to-market material and organizing/project managing multiple priorities.
- Understanding of Data Visualization tools and how to train users to find insights within the data.
- A curious and problem-first mindset, exploring the root pain points and collecting user feedback to discuss with both the Product and business functional groups.
- Self-managed, organized, proactive individual contributor with the ability to work with other cross-functional groups to help make barriers disappear.
- Experience in developing software solutions for enterprise or business-to-business-to-consumer (B2B2C).
- Home improvement or big-box retail experience.
- Supporting a large-scale enterprise migration.
- Understanding of User Research, Design Thinking, Product Analytics, Adult Education, GTM/Product Marketing strategies and Product Management frameworks.
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- In office massage, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
National Account Manager (2 year contract)
About the role:
This B2B role involves launching and managing the Electric & Gas Industries Association (EGIA) Optimus Program in Canada. You'll work directly with executives and key stakeholders to promote consumer financing programs to dealers across the country. To be successful in this role, you will need to be a highly motivated individual with a passion for making mutually beneficial partnerships grow. You will develop and enforce plans that will help meet the needs of your partners, consult on best practices as a trusted advisor, and execute with cross functional teams. You are a strategic analytical thinker with strong problem-solving skills, focused on customer service above all else.
This role requires travelling across Canada.
What you’ll do:
- Develop, maintain, and manage strong long-term relationships with District and Territory Managers across all of EGIA brands.
- Works autonomously as the lead resource for EGIA Optimus Canada, while developing partner marketing calendar, program proposals, and on-going projects.
- Leverage data-based tools to provide business KPIs and on-going reporting to strategic partners.
- Manage quarterly business reviews with leadership and support teams.
- Deliver consistently against assigned volume goals, while prioritizing and delivering an excellent business experience to Financeit’s key partners.
- On-board and enroll dealers into the financing program and conduct training and education sessions to support activation.
- Renew existing dealers while negotiating preferential terms to meet business targets.
- Recommend best practices to improve planned consumer financing programs with a deep understanding of target market and dynamics.
- Use expert product knowledge and sales consultation to increase partner engagement.
- Work quickly to address and resolve partner issues while coordinating with internal and external resources.
- BA degree or equivalent practical experience.
- 5 years of experience with business development, and hands-on face-to-face direct sales.
- Experience in consumer lending, SaaS or Home Improvement is preferred.
- Demonstrated expertise in managing successful business-to-business sales and service relationships.
- You know your way around a CRM, ideally Salesforce.
- Strong interpersonal and organizational skills.
- Ability to multitask and meet deadlines under pressure.
- Bilingualism is desirable but not required.
- Availability to travel across Canada to visit partners.
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid workplace options
- In office massage, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Software Developer, Ruby on Rails (RoR)
About the role:
We are searching for an experienced Software Developer to help our company in pursuit of our vision and goals! In this role you will be supporting Centah (https://www.centah.com/) which became part of Financeit in 2017. Centah supports some of the largest retailers in the world with lead generation, workflow management, live contact agents, financing and promotions. Our current technology stack includes a Ruby on Rails backend, Ember.js for frontend development, and PostgreSQL as our database system. We are looking for developers who value continuous learning and development, collaboration with the team, and of course the quality of their code.What you’ll do:
- Designing and writing clean, testable, and maintainable code
- Design architecture for reliability and scalability
- Delivering new features, fixing defects, and improving the existing codebase
- Working closely with other Developers, Product Managers, Designers, Testers and Business Stakeholders to understand and gather requirements
- Provide insight into team processes, including communication and delivery
- 3+ years of experience in software development with Ruby on Rails
- Familiarity with Elasticsearch, Redis, RDBMS/SQL, or other persistence technologies
- Proficient in HTML, CSS, and JavaScript
- Curiosity and excitement about technology and continuous learning and development
- Strong interpersonal and organizational skills
- Desire to deliver work in an agile environment
Winner of Canada’s Most Admired Corporate Culture in 2021 and 2023, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- In office massage, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Représentant(e) du Service à la clientèle, hybride
À propos du rôle :
Nous recherchons un représentant du succès client bilingue; enthousiaste et motivé pour se joindre à l'équipe de Financeit. En tant que représentant du succès client, vous serez la personne de référence pour aider à répondre aux questions, résoudre les problèmes et offrir une excellente expérience à nos partenaires et à nos emprunteurs. Vous effectuerez et coordonnerez également les remboursements de prêts. Notre équipe Succès Client jouit d'un haut niveau d'autonomie et travaille au sein d'une équipe véritablement collaborative.Nous offrons un salaire de base très compétitif et la possibilité pour vous d'augmenter significativement votre rémunération mensuelle avec des primes de 500$/mois en moyenne.Ce que vous ferez :
- Fournir un service client de premier ordre en répondant aux demandes de nos partenaires et nos emprunteurs par téléphone et par e-mail.
- Répondre rapidement à toutes les demandes et laisser des notes détaillées sur les interactions avec les clients.
- Afficher, concilier et équilibrer les transactions financières quotidiennes liées aux remboursements et aux annulations de prêts.
- Maintenir des accords de niveau de service stricts associés au traitement des paiements et aux rapprochements quotidiens, hebdomadaires et mensuels.
- Comprendre tous les rouages des services et produits de Financeit.
- Identifier les opportunités d'amélioration de l'expérience globale du service client.
- Être un champion interne et une voix pour nos partenaires/emprunteurs.
- Travailler sur d'autres projets spéciaux pour améliorer l'expérience client.
Conditions
Ce dont vous aurez besoin pour réussir:
- Expérience avérée en gestion de la relation clientèle.
- Une expérience antérieure dans le traitement des paiements (manipulation de chèques et d'espèces) serait un atout.
- Capacité à effectuer plusieurs tâches et à respecter les délais.
- Attitude positive et centrée sur le client.
- Efficace et aime s'attaquer aux problèmes avec détermination pour les résoudre.
- Excellentes compétences en communication orale et écrite.
- Maîtrise de MS Office.
- Horaire de travail flexible, quarts de soir et de fin de semaine.
- Disponibilité entre 9h00 et 21h00 du lundi au vendredi et entre 10h00 et 18h00 le samedi.
Avantages:
Lauréat de la culture d'entreprise la plus admirée au Canada en 2021 et 2023, nous offrons plus que les bases. Profiter de:
- Une culture primée avec une équipe collaborative et inclusive.
- Rémunération compétitive avec un plan incitatif d'une moyenne de 500$ par mois.
- Couverture médicale, dentaire et de la vision complète + compte Lifestyle.
- Programme de jumelage REER et de complément de congé de maternité.
- Cours de yoga virtuels hebdomadaires, séances de méditation et d'entraînement.
- Événements virtuels, fêtes d'entreprise, activités d'équipe amusantes et initiatives caritatives.
- Programmes d'apprentissage et de développement de carrière.
Prochaines étapes:
Si ce que vous venez de lire vous passionne, nous aimerions avoir de vos nouvelles ! Veuillez s’il vous plaît soumettre votre candidature et nous vous contacterons si vous êtes sélectionné pour une entrevue téléphonique. Financeit est un employeur garantissant l'égalité des chances. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.
Customer Success Representative, Bilingual French (Hybrid)
About the role:
We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.What you’ll do:
- Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email.
- Respond to all inquiries promptly and maintain detailed notes and customer information.
- Post, reconcile, and balance daily financial transactions related to loan payments and reversals.
- Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations.
- Understand all the ins and outs of Financeit’s services and products.
- Identify opportunities to improve overall customer service experience.
- Be an internal champion and voice for our Partners/Borrowers.
- Work on other special projects to improve the customer experience.
What you'll need to succeed:
- Proven track record with client relationship management.
- Excellent oral and written communication skills in English and French.
- Previous payment processing experience (cheque and cash handling) would be an asset.
- Ability to multitask and meet deadlines.
- Customer centric and positive attitude.
- Efficient and likes to tackle problems with resolve to see them through to completion.
- Proficiency in MS Office.
- Flexible work schedule, evenings and weekend shifts.
- Availability between the hours of 9:00 AM and 9:00 PM Monday to Friday, and between 10:00 AM to 6:00 PM on Saturdays.
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Next Steps:
If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview. Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Account Manager, BC
About the role:
Reporting into the Senior Sales Manager, this B2B role involves managing merchant relationships and dealing directly with the owners, finance managers and sales agents of businesses in the Home Improvement space wishing to use our consumer financing platform. The ideal candidate is enthusiastic, a team player with a positive attitude, and is regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results. This is a remote role and the Account Manager can work from anywhere within British Columbia.What you’ll do:
- Develop, maintain and manage strong relationships with our business partners
- Use expert product knowledge and sales consultation to increase partner activity
- Regularly update and coach partners on the Financeit program and process
- Teach businesses how to use our set of tools to position financing and offer monthly payments
- Develop and execute regular training and coaching sessions with small and midsize businesses
- Ensure new employees at our merchants are fully trained on the Financeit platform
- Ensure compliance to our approval and risk requirements
- Grow volume with existing Partners, while getting new Partners ramped up and generating consistent volume
What you'll need to succeed:
- 3+ years of experience with hands-on direct sales and relationship management
- 1+ years of experience in Home Improvement or consumer lending
- You must be located in British Columbia
- Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
- You know your way around a CRM, ideally Salesforce
- Strong interpersonal and organizational skills
- Ability to multitask and meet deadlines under pressure
- Strong customer service and retail background are pluses
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Base salary from $60,000 - $70,000 and a monthly variable bonus plan based on performance
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Next Steps:
If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview. Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Customer Success Representative (Hybrid)
About the role:
We are looking for an enthusiastic and self-motivated Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems, and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.What you’ll do:
- Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email.
- Respond to all inquiries promptly and maintain detailed notes and customer information.
- Post, reconcile, and balance daily financial transactions related to loan payments and reversals.
- Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations.
- Understand all the ins and outs of Financeit’s services and products.
- Identify opportunities to improve overall customer service experience.
- Be an internal champion and voice for our Partners/Borrowers.
- Work on other special projects to improve the customer experience.
What you'll need to succeed:
- Proven track record with client relationship management.
- Previous payment processing experience (cheque and cash handling) would be an asset.
- Ability to multitask and meet deadlines.
- Customer centric and positive attitude.
- Efficient and likes to tackle problems with resolve to see them through to completion.
- Excellent oral and written communication skills.
- Fluency in French is preferred.
- Proficiency in MS Office.
- Flexible work schedule, evenings, and weekend shifts.
- Availability between the hours of 9:00 AM and 9:00 PM Monday to Friday, and between 10:00 AM to 6:00 PM on Saturdays.
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Next Steps:
If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview. Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Bilingual Collections Specialist, French
About the role:
We are looking for a Bilingual Collections Specialist to join our team. This role is responsible for resolving outstanding accounts from existing customers, resolving billing problems and reducing delinquencies.
Role type: Hybrid
Location: 8 Spadina Avenue, Toronto
What you’ll do:
- Negotiate payment of debts in accordance with client and company guidelines
- Reduce aging and balance delinquencies
- Conduct skip tracing
- Coordinate outbound collection letters
- Suggest improvements on operational processes and establish best practices
- Produce reports, analyze data, identify trends, and provide recommendations
- Identify and escalate risks as well as potential fraud
- Update and document collection files with detailed information from clients, customers, agencies, and maintain professional communications
- Support the collections team and management on all objectives
- Minimum of 2 years’ experience as a proven collections expert
- Fluency in French and English is required
- Strong understanding of consumer credit (secured and unsecured)
- Excellent collections, skip tracing, and negotiation skills
- Proven track record of curing difficult accounts
- Excellent customer service skills and de-escalation abilities
- Thorough understanding of all privacy and collection laws
- Repossession and PPSA experience is an asset
- Proficient in Word, Excel, PPT, and Google solutions (Chrome, Docs, Mail, Calendar)
- Availability to work one Saturday/month.
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Base pay + Performance Bonus
- Committed to flexible work arrangements, offering hybrid workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Collections Specialist (Hybrid)
About the role:
We are looking for a Collections Specialist to join our team. This role is responsible for resolving outstanding accounts from existing customers, resolving billing problems and reducing delinquencies.
Role type: Hybrid
Location: 8 Spadina Avenue, Toronto
What you’ll do:
- Negotiate payment of debts in accordance with client and company guidelines
- Reduce aging and balance delinquencies
- Conduct skip tracing
- Coordinate outbound collection letters
- Suggest improvements on operational processes and establish best practices
- Produce reports, analyze data, identify trends, and provide recommendations
- Identify and escalate risks as well as potential fraud
- Update and document collection files with detailed information from clients, customers, agencies, and maintain professional communications
- Support the collections team and management on all objectives
- Minimum of 2 years’ experience as a proven collections expert in a banking or agency setting or
- Extensive experience in customer success roles
- Bilingualism in both French and English will be a strong asset
- Strong understanding of consumer credit (secured and unsecured)
- Excellent collections, skip tracing, and negotiation skills
- Proven track record of curing difficult accounts
- Excellent customer service skills and de-escalation abilities
- Thorough understanding of all privacy and collection laws
- Repossession and PPSA experience is an asset
- Proficient in Word, Excel, PPT, and Google solutions (Chrome, Docs, Mail, Calendar)
- Availability to work one Saturday/month.
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Not what you are looking for?
Not to worry. We’re always on the lookout for talented people. Tell us why you’d be a great fit at humanresources@financeit.io
Financeit is committed to providing a barrier-free environment for our current and future employees. Applicants needing accommodation in the recruitment and interview process are invited to contact us directly and confidentially about their accommodation needs. Learn more about Accessibility at Financeit here.