About the role:

We are a team responsible for making our client’s operation smooth. If you like to help people, you are responsible by nature, enjoy problem solving and you are a team player who have a great attitude when things go right and you are able to keep it when things get challenging, this job for you. Your role will be to provide first, second and third level support through taking calls and handling the incidents of Service requests, using incident process in line with service objectives as well as to suggest ways to improve the operation.

What you'll do:

• Moderate the social media pages we manage for our clients
• Provide product support service to customers
• Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention
• Pay attention to customer’s details to resolve their requests
• Provide customer training and education in English/Spanish/French on operating system (by client)
• Gather information andupdate and maintain clients’ accounts
• Conduct research to find root cause and provide correct solution
• Provide technical support to customer
• Troubleshoot system malfunctions and correct them as directed by operation manual or supervisor
• Work with Excel, Power Point and Word on a daily basis as well as Google docs, sheets and slides
• Able to react to changes productively and handle other essential tasks as assigned
• Maintain integrity of users and access to our software, activating and deactivating users as per the established policies and procedures
• Maintain confidentiality

About the role:

We are looking for an enthusiastic and self motivated Bilingual Customer Service Representative to join our team. As a Customer Service Representative you must be flexible with an aptitude for learning, understanding and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

What you'll do:

• Answer incoming calls and respond to customer’s requests
• Book appointments for members with a high degree of data accuracy
• Maintain excellent written and verbal communication skills on a consistent basis
• Identify and escalate issues to supervisors
• Responsible for adapting to fast changing guidelines with customers
• Informs clients by explaining procedures; answering questions; providing information
• Maintains and improves quality results by adhering to standards and guidelines

About the role:

As a Funding Officer, you will be responsible for reviewing applications and providing an uncompromising level of customer service to our Partners and Borrowers. This position reports directly to the Funding Operations Manager and will work closely with the rest of the Operations team. To be successful in this new role, you will need to be organized, detail-oriented and focused on customer service above all else. You are a team player, strong communicator and highly personable. You are comfortable multi-tasking in a high-pressure environment and holding yourself accountable for results. Hours: Hours: Mon-Fri 9am-5pm, 11am-7pm,1-9pm Sat 10am-6pm

What you'll do:

• Manage and complete the loan adjudication process by validating supporting documentation and reviewing loan conditions
• Adhere to established service level agreements (SLAs) and develop plan/s for communication to partners and clients and advise/consult with supervisor as appropriate
• Provide on the spot coaching to any merchants that require additional document policy training, and build lasting customer relationships with Partners
• Provide prompt, efficient, detailed customer-oriented service to all Partners and Borrowers, respond to all inquiries promptly and maintain detailed notes
• Calculate financial ratios to evaluate customers’ financial worthiness
• Identify loans for exceptions while ensuring proper procedures are followed for approval and documentation
• Maintain knowledge of lending requirements, internal policies and procedures, and compliance and regulatory requirements
• Review own work for accuracy and completeness, identifying inconsistencies or discrepancies that indicate problems with the quality of work
• Understand risks and take appropriate actions, including all documentation, and any other requirements to maintain operational integrity
• Follow security and safeguarding procedures for the prevention of loss due to fraud, money laundering or defalcation

About the role:

With a focus on driving sales volume in a defined territory, the Regional Sales Manager will be responsible for working with existing accounts and hunting and qualifying new prospects. This B2B role involves dealing directly with the owners, finance managers and sales teams of Home Improvement and Home Services businesses looking to use our consumer financing platform and programs. This position will report directly to the Sales Manager and will work closely with everyone on the Financeit team. To be successful in this new role, you must welcome challenge and be a driven performer motivated by exceeding targets. You are a seasoned hunter comfortable with cold calling, and you understand that once the deal is closed, the heavy lifting has just begun. You have the ability to stay organized while maintaining an “impossible to stay organized” speed, pay attention to small details, while never forgetting about the big ones and focusing on customer success above all else. The Regional Sales Manager will be expected to focus at least 50% of their efforts in the field, hunting new prospects and interacting with signed merchants within their defined territory. *All the face to face meetings with merchants currently take place virtually via Zoom due to the COVID-19 pandemic.

What you'll do:

• Develop, maintain and manage strong relationships with our merchants through a minimum of one face to face meeting per merchant per month
• Generate and close new leads in the Home Improvement and Home Services industry
• Re-activate existing underperforming accounts as assigned in your territory
• Use expert product knowledge and sales consultation to increase merchant activity
• Regularly update and coach partners on the Financeit program and process
• Teach businesses how to use our set of tools to position financing and offer monthly payments
• Execute regular training and coaching sessions with merchants
• Ensure compliance to our approval and risk requirements
• Maintain accountability through daily and weekly reporting of all sales activities
• Produce reports, analyze data, identify trends, and provide recommendations
• Communicate process and system gaps when discovered to appropriate levels of management
• Strive to meet individual and team targets on a monthly basis
• Travel is required

About the role:

We are looking for an enthusiastic and self motivated, team focused Call Center Supervisor to join our team. The Call Center Supervisor will be responsible for the support, coaching, development and supervision of a group of Customer Service Representatives (CSRs). This role will identify feedback and coaching opportunities for an assigned team, and handle more complex or escalated issues as they arise. The Call Center Supervisor will provide leadership, guidance, performance management and accountability for key performance measures and ensure that the call center agents meet all service level objectives and business objectives.

What you'll do:

Customer Service

• Responsible for day-to-day functional supervision of a Customer Service Representative (CSR) work group.
• Provide operational support for all CSRs on the call center floor (support, employee relations issues, performance issues, operating systems and facility items).
• Resolve customer service issues by working with personnel and management in a way that positively represents the call center operations.
• Resolve customer complaints and answer customers' questions regarding policies and procedures.
• Improve customer satisfaction and call quality via call monitoring and providing effective feedback to CSRs.
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.

Development and Management of Staff

• Assist Call Center Director and Human Resources Recruit, interview, and select and/ or promote CSRs. Will make recommendations to the Call Center Director.
• Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Gather and review of all necessary CSR statistics to address performance issues. Ensures CSRs are adhering to set schedules by monitoring adherence, attendance and overtime.
• Develop and communicate reviews, performance improvement plans and disciplinary action, up to and including termination, with consultation / approval of the Call Center Director & Human Resources input.
• Ensure all relevant information is communicated to staff, including all process and policy change items.
• Ensure the CSRs published work schedules and overtime/time-off is efficiently and effectively taken. Ensure time off is coordinated in conjunction with the direction of call center director and/or HR when appropriate.
• Other tasks as assigned.

About the role:

We’re looking for someone to provide value added risk analytics, reporting, and insight to the management, board and stakeholders for Financeit’s lending business. As a member of the Risk Management team, the individual will interact with senior management, including executives, product and operations, and other internal and external partners, to support the development, implementation, and monitoring of risk strategies and portfolio reporting for our consumer lending portfolio.

What you'll do:

• Responsible for the design, development, validation, and implementation of risk models, methodologies, and strategies in support of the management of portofolio risks
• Contribute to the design and ongoing improvement of the production risk management data/reporting infrastructure; expand/grow the use of Financeit’s internal data warehouse and automated visualization/reporting tools from it
• Summarize analytic findings, draw business conclusions, and present actionable insight and business recommendations to senior management
• Identify patterns in data and recommend improvements in strategies, quantify the benefits, and present recommendations
• Work with business leads to understand business objectives and needs for portfolio insights and document requirements to design, develop, and implement appropriate analytics and reporting to deliver the required insights
• Develop and maintain risk management and modeling/analytics documentation supporting model development, analytics, and portfolio monitoring
• Coach/mentor/train and develop a team of high-performing analysts

About the role:

We are looking for individuals to lead cross-functional agile teams in building the next iteration of our market leading Centah platform through leading the solution design, execution, and roll-out of features that support the needs of some of North America's largest enterprise businesses. You will help your team ship the right products for our customers. You’re a detail oriented and analytical team player with a positive attitude and the experience to lead product development teams through all stages of the product lifecycle. You are also comfortable multi-tasking in a fast-paced and high-pressure startup environment, and hold yourself accountable for results. This position will report directly to the Sr. Product Manager of the Centah product portfolio and work closely with everyone on the Financeit team.

What you'll do:

• Work closely with Product Management, User Experience Design, Engineering ,and Account Management to create and groom a product backlog prioritized according to the maximum value that advances strategic product growth or operational efficiency targets.
• Provide backlog prioritization, sprint planning, and elaboration of the upcoming sprint priorities to ensure team work is focused on delivering maximum value at any given time.
• Lead 1-2 product development teams, consisting of UX Designers,, Developers and Quality Assurance groups in an agile product development cycle to facilitate timely iterative delivery.
• Collaborate with Engineering Leads in guiding the team through the process of figuring out “how” a feature/story will be developed, including the breaking down of stories/requirements into technical tasks and effort estimation.
• Facilitate daily stand-ups, sprint planning, retrospective and sprint demos.
• Maintain relevant metrics that help the team see how they are doing.
• Monitor, track and provide outward communication for improved transparency on the team’s progress against their delivery goals for key product/feature releases
• Collaborate with our Agile Coaches in guiding the team through the process of getting the best out of Agile collaboration and organization tools (Jira) and rituals (stand ups, retrospectives, etc) and in shielding the team from outside distractions.

About the role:

The AML Lead will primarily be responsible for the evolution, maintenance, and enforcement of Financeit’s Anti-Money Laundering (“AML”) Program the goal of which is to properly mitigate money laundering and terrorist financing risks, and to ensure compliance with relevant AML legislation. The AML Lead is expected to be the subject matter expert on AML for the entire company. As such, the AML Lead must have an in-depth knowledge of Canadian regulatory requirements and must have a high level of familiarity with:

• The Proceeds of Crime (Money Laundering) and Terrorist Financing Act and Regulations.
• Financial Transactions and Reports Analysis Centre of Canada Guidance and Policy Interpretations.
• OSFI Guideline B-8.

Lastly, the AML Lead must have demonstrated working knowledge of Canadian AML requirements in a risk, compliance or audit capacity.

What you'll do:

• Review unusual or suspicious transaction reports to determine if they must be reported to FINTRAC, which may include instances of consumer fraud, and report them to FINTRAC when applicable
• Review alerts for politically exposed person(s) (“PEP”) and make PEP determinations
• Review AML/Sanctions/ATF alerts escalated by the 1st line of defense
• Audit AML/Sanctions/ATF alerts reviews performed by the 1st line of defense
• Review, risk-assess and make determinations on Adverse News alerts
• Conduct ongoing monitoring of client(s) deemed as high risk based upon money-laundering or terrorist-financing indicato
• Lead the annual internal self-assessment of money-laundering and terrorist-financing controls
• Support Financeit’s self-assessment of inherent risks process
• Support the biennial effectiveness testing process
• Support the development and maintenance of all policy, procedure and training documents that makeup Financeit’s AML program
• Conduct regular audits on consumer loans to ensure AML compliance, as well as underwriting compliance
• Provide regular management reporting on AML activities, as well as underwriting compliance audits
• Support the ongoing monitoring and analysis of AML and/or fraud transaction trends and make recommendations to management on process improvement, updates to procedures and policies, and any other type of innovation that would further mitigate money-laundering, terrorist financing and/or fraud risks
• Provide support to any ad-hoc or project-based AML or underwriting audit activities
• Complete other duties as may be assigned from time to time including, but not limited to, acting as back-up to colleagues

About the role:

The Analyst, Reporting & Analytics under the direction of the Senior Manager, Modelling & Analytics, will primarily be responsible for reporting and providing value added business/data insights and intelligence for the business. The incumbent will be responsible for supporting the preparation, delivery, and analysis of both ongoing weekly, monthly and quarterly reporting and new initiatives, reports, enhancements and/or projects, which includes design, development and implementation.

What you'll do:

• Prepare, analyze and distribute various weekly, monthly and quarterly reports
• Produce specialized reporting packages, dashboards, scorecards, data extracts, ad-hoc analysis
• Design, build and implement business intelligence tools and visual analytics to drive faster decisions and better results
• Generate a story or narrative about the data that bring valuable insights and actionable recommendations to senior management executive leadership
• Continuously explore new ways to cut and slice the data into fresh and original perspectives to reveal new insights that were previously undetected
• Deliver insightful ad-hoc analyses and recommendations for strategic initiatives
• Introduce and/or improve data acquisition and reporting automation using scripting languages and visualization tools
• Exercise and keep current with best practices in data visualization
• Optimize current report processes and general report efficiency
• Deliver insights and commentary that can inform business decisions
• Validate the quality and integrity of data and reporting processes used in generating the reports
• Continue to improve reporting processes with respect to efficiency, accuracy and timeliness
• Work with business leads to understand business objectives and needs for insights and document requirements to design, develop, and implement appropriate reporting to deliver the required insights
• Support changes to reports and dashboards to allow the business to track additional metrics as required
• Maintain documentation for reporting processes

About the role:

We are looking for an enthusiastic and self motivated Customer Service Representative to join our team. As a Customer Service Representative you must be flexible with an aptitude for learning, understanding and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Please note that this job is fully remote/work from home.

What you'll do:

• Answer incoming calls and respond to customer’s requests
• Book appointments for members with a high degree of data accuracy
• Maintain excellent written and verbal communication skills on a consistent basis
• Identify and escalate issues to supervisors
• Responsible for adapting to fast changing guidelines with customers
• Informs clients by explaining procedures; answering questions; providing information
• Maintains and improves quality results by adhering to standards and guidelines

About the role:

Financeit is seeking a highly motivated and results-oriented Business Development Associate with B2B experience, who will be responsible for prospecting and closing new merchants. You will play a key role in supporting Financeit’s growth objectives by identifying potential new clients, getting them approved and using Financeit’s platform to fund financing volume.

What you'll do:

• Identify potential new accounts while following up on inbound sales inquiries and other lead lists
• Develop strong relationships, and use expert product knowledge and sales consultation to close new clients
• Partner with marketing, sales, and production managers to create and implement business strategies for attracting and signing new clients
• Work closely with similarly aligned teams within Financeit in order to onboard new clients
• Ensure compliance to our approval and risk requirements
• Create and share best practices

What you'll do:

About the role:

Our Development team is searching for experienced full stack Software Developers to join the Financeit team and to help our company in pursuit of our vision and goals! If you are looking for an exciting opportunity to join a fast growing fintech company where your development work will make a difference, you’ve found the right place. We are looking for developers who value continuous learning and development, collaboration with the team, and of course the quality of their code. Ideally, you also have experience with some of the following tools: Ruby on Rails, HTML, CSS, Javascript (we’re in the process of switching to ES6): Backbone.js, Ember.js, Elasticsearch, Redis, RDBMS/SQL. Often the toolset will grow depending on the nature of the business requirements and the problem being solved. Particular responsibilities for a Developer will include:

• Working closely with other Developers, Product Managers, Designers, Testers and Business Stakeholders to understand and gather requirements
• Reading and maintaining the existing code base
• Designing and writing clean and testable code

*Fully remote work is available. You can also access our office in downtown Toronto if needed.*

What you'll need to succeed:

• Experience with modern application frameworks such as Ruby on Rails.
• Proud of writing clean, testable, and maintainable code
• Curiosity and excitement about technology and continuous learning and development
• Strong interpersonal and organizational skills
• Ability to work at a steady, sustainable pace.
• Not afraid to think

Some of the perks of working at Financeit:

About the role:

We are looking for an enthusiastic and self motivated Customer Service Representative to join our team. As a Customer Service Representative you must be flexible with an aptitude for learning, understanding and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

What you'll do:

• Answer incoming calls and respond to customer’s requests
• Book appointments for members with a high degree of data accuracy
• Maintain excellent written and verbal communication skills on a consistent basis
• Identify and escalate issues to supervisors
• Responsible for adapting to fast changing guidelines with customers
• Informs clients by explaining procedures; answering questions; providing information
• Maintains and improves quality results by adhering to standards and guidelines