About the role:

This B2B role involves managing merchant relationships and dealing directly with the owners, finance managers and sales agents of businesses wishing to use our consumer financing platform. To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results.

What you'll do:

• Develop, maintain and manage strong relationships with our business partners
• Use expert product knowledge and sales consultation to increase partner activity
• Regularly update and coach partners on the Financeit program and process
• Teach businesses how to use our set of tools to position financing and offer monthly payments
• Develop and execute regular training and coaching sessions with small and midsize businesses
• Ensure new employees at merchants are fully training on Financeit platform
• Ensure compliance to our approval and risk requirements
• Grow volume with existing Partners, while getting new Partners ramped up and generating consistent volume
• Work closely with the Merchant Approval, Activation and Engagement teams in order to improve the overall sales journey

What you'll need to succeed:

• BA degree or equivalent practical experience
• 3 years of experience with hands-on direct sales and relationship management
• 2 years of experience in lending, financial services or banking is preferred
• Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
• Experience in consumer lending, SaaS or financial services is preferred
• You know your way around a CRM, ideally Salesforce
• Strong interpersonal and organizational skills
• Ability to multi-task and meet deadlines under pressure
• Strong customer service and retail background are pluses

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

We are looking for an enthusiastic and self-motivated Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.

What you'll do:

• Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
• Respond to all inquiries promptly and maintain detailed notes and customer information
• Post, reconcile, and balance daily financial transactions related to loan payments and reversals
• Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
• Understand all the ins and outs of Financeit’s services and products
• Identify opportunities to improve overall customer service experience
• Be an internal champion and voice for our Partners/Borrowers
• Work on other special projects to improve the customer experience

What you'll need to succeed:

• Bilingual candidates will be given preference (English + French and/or Spanish)
• Proven track record with client relationship management
• Previous payment processing experience (cheque and cash handling) would be an asset
• Ability to multi-task and meet deadlines
• Customer centric and positive attitude
• Flexible work schedule, evenings and weekend shifts
• Efficient and likes to tackle problems with resolve to see them through to completion
• Excellent oral and written communication skills
• Proficiency in MS Office

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.  

About the role:

Financeit is seeking a Sr. Account Manager based in Toronto to drive Financeit’s partnership with Home Depot Canada. The Sr. Account Manager will develop and lead a successful sales and marketing strategy, manage day to day program operations, maintain in-store relations, and be responsible for the overall program management of the Home Depot Project Loan Card.   The successful candidate will be a hardworking, self-driven and motivated individual with great team spirit. This individual is an exceptional relationship manager, solutions oriented, and data focused. The role will require someone that is able to present the product to a large audience, schedule/conduct training sessions with key user groups, and develop a strong knowledge of the Financeit product suite for Big Box. This individual will work collaboratively with many internal and external stakeholders, developing and communicating a data-driven strategy to maximise overall program success.

What you'll do:

• Drive focus around Financeit and the Project Loan Card throughout the Home Depot ecosystem and responsible for driving adoption
• Increase Project Loan Card usage in Home Depot retail stores and installer groups across Canada to drive sales
• Work closely with Marketing, Business Intelligence and Product Development teams to ensure the Home Depot program is optimized
• Coordinate with Financeit’s Training Team to host enablement sessions and offer product training to Home Depot field sales/in-store staff
• Develop relationships with key decision-makers and build strategic partnerships with various groups in the Home Depot ecosystem
• Provide executive level updates on the Home Depot program, reporting on successes and challenges, as well as providing actionable recommendations to both internal and external stakeholders
• This role will require travel

What you'll need to succeed:

• BA degree or equivalent practical experience
• Minimum 5+ years of experience with sales and product training
• Experience with hands-on direct sales and relationship management
• Experience in lending, financial services or banking is an asset
• Experience leading a remote sales team
• Strong presentation skills on reseller and end-customer events
• Experience with marketing plans and coordination of marketing activities
• Track record of success working in a channel partner or distributor
• Involvement in quarterly and yearly planning of sales activities
• In depth knowledge of execution of channel programs
• Worked with supporting partners in identifying opportunities and closing projects
• Worked in teams and is used to work as a team player
• Knowledge of reporting numbers and activities, as well as forecasting
• Experience with Big Box, OEM or Enterprise Partners

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.  

About the role:

We are looking for a QA Analyst to join our product development team. We’re searching for passionate candidates looking to work with a great team of Developers, Front End Developers, Designers & Product Managers. With a mix of manual and automated testing techniques you’ll use industry best practices and cutting edge technologies to ensure quality. Help us build an Enterprise platform for the 21st century!

What you'll do:

• Upstream testing and analysis to prevent bugs from entering the product
• Creating, maintaining and executing test plans that test the product from end-to-end
• Being an advocate for the user before the product hits the market
• Executing test routines for integration, system, functional and UAT
• Effectively collaborating with team members, including Product Manager, other QAs and Developers, to achieve the best results
• Providing test reports to Product Managers & QA Lead to keep team updated on progress

What you'll need to succeed:

• Minimum of 3 years of full-time work experience in QA with a focus on manual testing
• Experience with all phases of the testing lifecycle with a strong focus on requirement analysis, gap analysis, test case creation and execution
• Must exhibit strong understanding of testing processes, methodologies and standards
• Must have prior experience with test automation (preferably Selenium WebDriver)
• Motivated to get involved in requirements gathering and translate that into test plans
• Keen interest in working in smaller, closely knit teams of Developers, Front End Developers & Product Manager
• Desire is to make QA a repeatable and scalable function, rather than having to constantly regression test
• You look to understand the underlying “why” of product and understand the business inside-out
• Proactive – you love giving feedback and strive to build a simple, better product
• Recommended experience with CI servers, rspec, cucumber and Ruby on Rails, Linux, however this is not a requirement
• Must have prior experience with cross browser and mobile testing
• Experience with writing basic SQL queries
• Ability to read and understand code is an asset

The perks of working at Centah:

We offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.  

About the role:

We are looking for an Account Manager to work with our Centah Inc. line of business. Centah is a collaborative, web-based work flow management solution that connects and empowers clients in the home services industry. In this role, you will be working closely with the Centah team located in Vaughn, Ontario. The primary focus of this position is to build and retain client relationships. To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high pressure environment, while holding yourself accountable for results.

What you'll do:

• Manage the complete relationship of designated key clients
• Identify new up-sell opportunities and develop existing client base with Management
• Lead and manage client relationship to sustain successful long term relationships at all levels within clients’ organization, including Senior Management, ensuring clear service parameters and expectations are set forth for both the client and Centah to support profitable customer growth
• Liaise with internal resources to solve client concerns, issues, requests for new solutions, and provide excellent service to clients
• Conduct needs analysis and develop campaign proposals that utilize Centah’s product offerings for value added solutions to clients
• Manage implementations and train all new users on the system using online training methods and work collaboratively with the Sales Team, Account Coordinators and IT
• Utilize superior sales and relationship building skills and techniques to understand customer requirements and needs and position Centah’s & Financeit’s premium value to differentiate it from its competitors
• Develop objectives and metrics to measure and report on the success of all initiatives
• Conduct client presentations at all levels including Senior Management
• Maintain customer records including systematic calling, meetings, training and internal reporting
• Work closely with Upper Management in all capacities, providing status updates as needed

What you'll need to succeed:

• University/college graduate or an equivalent combination of education and work experience
• Experience in Information Technology industry (SaaS)
• Minimum 5 years’ experience in a consultative/solution IT selling and account management capacity
• Proven success in building accounts and ability to exceed sales targets
• Strong relationship management skills with clients at senior management levels
• Experienced in conducting presentations
• Superior problem-solving skills; excellent ability to anticipate and evaluate client problems
• Exceptional communication (verbal/written), negotiation and persuasion skills; Strategic thinking
• Ability to sell ideas and concepts, not just products
• Comfortable with various technologies
• Experience with call centre environment, an asset

Some of the perks of working at Centah:

We offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

We are looking for individuals to lead cross-functional agile teams in building the next iteration of our market leading lending platform. You will help your team ship the right products for our customers. You’re a detail oriented and analytical team player with a positive attitude and the experience to lead product development teams through all stages of the product lifecycle. You are also comfortable multi-tasking in a fast-paced and high-pressure startup environment, and hold yourself accountable for results. This position will report to the Director, Product Management and work closely with everyone on the Financeit team. Financeit is small enough for you to make an impact within the company, and big enough to make an impact in market. We work in an open office environment and have a lot of fun.  

What you'll do:

• Transform the high-level product vision developed by Product Managers into detailed functional requirements including complex scenario mapping based on a combination of qualitative research with quantitative data
• Liaise with internal stakeholders for optimum solutions to delivering customer value, including UX, Finance, Legal, and Compliance to deliver product in a regulated industry
• Track and fully document universally understood changes for functional specifications; to aid development teams and for use in training
• Lead 1-2 product development teams, consisting of UX Designers, Content Writers, Developers and Quality Assurance groups in an agile product development cycle to facilitate timely iterative delivery
• Facilitate the process for the team to figure out “how” a feature/story will be developed, including the breaking down of stories/requirements into technical tasks and effort estimation
• Facilitate daily stand-ups, sprint planning, retrospective and sprint demos
• Maintain relevant metrics that help the team see how they are doing
• Monitor, track and provide outward communication for improved transparency on the team’s progress against their delivery goals for key product/feature releases
• Collaborate with our Agile Coaches in guiding the team through the process of getting the best out of Agile collaboration and organization tools (Jira) and rituals (stand ups, retrospectives, etc) and in shielding the team from outside distractions

What you'll need to succeed:

• Minimum of 5 years of experience in product management, business analysis, or software development management.
• Minimum of 2 years leading dev teams in an Agile environment through continuous delivery of product roadmaps.
• Knowledge and/or experience of Kanban, Scrum Methodologies, Extreme Programming and other team level Agile frameworks along with their strengths and shortcomings.
• Direct experience building out complex web/SaaS platforms for the banking / lending/ FinTech industry.
• Direct experience integrating with with 3rd party vendors / partners via API communications.
• A knack for understanding customer needs and translating them into amazing products.
• Analytical and meticulous - can easily find the edge cases when developing business requirements.
• Exceptional written and in-person presentation skills.
• Ability to multi-task and meet deadlines under pressure.
• Attention to detail and the tenacity to make sure quality standards are high.
• Ability to work with other disciplines to help make barriers disappear.

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

We are looking for a Training Support Specialist to work with our Centah Inc. line of business. Centah is a collaborative, web-based work flow management solution that connects and empowers clients in the home services industry. In this role, you will be working closely with the Centah team located in Vaughan, Ontario. The primary focus of this position will be to deliver training sessions for Centah’s clients, and teaching them how to use our enterprise software products. There will be an emphasis on new client implementation training and creating client training materials. Additionally, this role will assist in launching call centre training programs.

What you'll do:

• Liaise with account managers to determine specific client training needs and develop programs and schedule training sessions
• Design effective training programs for new clients, revitalize existing programs and develop call center sales programs.
• Develop educational materials such as presentations, guides, and workbooks for internal employees
• Schedule and conduct training sessions with the various teams to ensure product and process continuity
• Provide training and support to new clients, ensuring successful deployment
• Train the trainer program by training partners in person and/or via webinar
• Create training materials/decks/training programs for partners
• Manage training in Wiki and Confluence, facilitate via various software
• Attend Product Demos and send out Updates to the the company about changes in product, new systems or procedures
• Assist in ensuring new client launches are smooth and on time
• Provide sanity testing on new release product and ensure user experience is as designed when creating programs
• Based in Toronto with the potential for 10-20% average travel

What you'll need to succeed:

• BA degree or equivalent practical experience
• 5 years of experience in designing training material, and delivering training presentations either to internal employees or external clients
• Strong presentation skills
• Proven track record with client relationship management
• Ability to multi-task and meet deadlines
• Customer centric and positive attitude
• Knowledge of the Home Services industry, specifically within retail or manufacturing
• Exceptional verbal and written communication skills, via phone and in person
• Demonstrated ability to learn and apply advanced concepts
• Ability to learn and understand our products, clients, and industry
• Proficiency in MS Office

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

Our Development team is searching for experienced full stack Frontend Software Developers to join the Financeit team and to help our company in pursuit of our vision and goals! If you are looking for an exciting opportunity to join a fast growing fintech company where your development work will make a difference, you’ve found the right place. We are looking for developers who value continuous learning and development, collaboration with the team, and of course the quality of their code. Ideally, you also have experience with some of the following tools: Ruby:Ruby on Rails, HTML, CSS, Javascript/Coffeescript (we’re in the process of switching to ES6): Backbone.js, Ember.js, Elasticsearch, Redis, SQL:MySQL. Often the toolset will grow depending on the nature of the business requirements and the problem being solved. Particular responsibilities for a Developer will include:  

• Working closely with other Developers, Product Managers, Designers, Testers and Business Stakeholders to understand and gather requirements
• Reading and maintaining the existing code base
• Designing and writing clean and testable code

 

What you'll need to succeed:

• Experience in Ruby on Rails, Ember.js, iOS, Android and other cutting-edge technologies
• Excited about and capable of building both modern single page applications as well as more traditional server-side generated pages.
• Proud of writing clean, testable, and maintainable code
• Curiosity and excitement about technology and continuous learning and development
• Strong interpersonal and organizational skills
• Ability to multitask and meet deadlines under pressure
• Not afraid to think

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.  

About the role:

We are looking for a self-motivated and energetic Fraud Prevention Specialist to join our Risk Management Department. The incumbent is responsible for preventing and minimizing losses from fraudulent activity. This is achieved by working alerts generated by fraud monitoring systems and/or reports, analyzing activity/trends, and reviewing previous activity and making recommendations for enhancements to processes and procedures. Your responsibilities in this role will also include assessing active merchant partners in Canada and the US ensuring fraud related risks are minimized and policies and controls are adhered to. You will have a proven track record as an individual with the ability to work independently in a fast-paced and changing environment.

What you'll do:

• Review and resolve high risk alerts within required service level agreements
• Make outbound calls or take inbound calls from borrowers to confirm identity through knowledge-based authentication
• Perform investigations where an account has been opened and fraud is suspected
• Ensure fraud incident reports are completed on a timely basis
• Reporting incidents to the relevant authorities and cooperating in investigations as needed
• Developing and monitoring ongoing reporting of fraud trends, including merchant relationships
• Working closely and effectively with the Operations team in sharing information and trends to ensure large scale fraud trends are identified and actioned quickly
• Escalating new/emerging fraud trends to management so that new fraud detection rules can be implemented
• Reviewing frauds caught and missed on a daily basis to ensure continuous improvement in fraud detection effectiveness.

What you'll need to succeed:

• Minimum 2 years of related experience
• Excellent oral and written communication skills
• Bilingualism an asset
• Strong analytical skills, attention-to-detail, and ability to make effective decisions
• Bachelor’s degree in business or other related discipline
• Strong planning, organizing and time management skills
• Proficiency in software productivity tools such as Microsoft Excel or Google Sheets
• Ability to work flexible hours, including evenings up to 9 pm and weekends

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

The primary focus of this position is to build and retain client relationships and assist Account Managers with key accounts. Centah is a collaborative, web-based work-flow management solution that connects and empowers the home services industry. Our end-to-end solutions help our clients to improve efficiency and increase sales.

What you'll do:

• Manage the complete relationship of designated client(s) or assist in the management of key clients
• Identify new up-sell opportunities and develop existing client base with Management
• Assist in day-to-day account management tasks and projects as requested by designated key Account Managers
• Lead and manage designated client relationship to sustain successful long term relationships at all levels within clients’ organization, including Senior Management, ensuring clear service parameters and expectations are set forth for both the client and Centah to support profitable customer growth
• Liaise with internal resources to solve client concerns, issues, requests for new solutions, and provide excellent service to clients
• Conduct needs analysis and develop campaign proposals that utilize Centah’s product offerings for value added solutions to clients
• Manage and/or assist with implementations, working collaboratively with the Sales Team, Account Managers and IT
• Utilize superior sales and relationship building skills to understand customer requirements and needs and position Centah’s & Financeit’s premium value to differentiate it from its competitors
• Measure and report on the success of all initiatives and accounts
• Conduct client presentations at all levels including Senior Management
• Maintain customer records including systematic calling, meetings, training and internal reporting
• Work closely with Upper Management in all capacities, providing status updates as needed

What you'll need to succeed:

• University/college graduate in a relevant discipline or an equivalent combination of education and work experience
• Experience in Information Technology industry (SaaS) an asset
• Minimum 2 years’ experience in a consultative/solution IT selling and account management capacity
• Proven success in building accounts and ability to exceed sales targets
• Experienced in conducting presentations
• Superior problem-solving skills; excellent ability to anticipate and evaluate client problems
• Exceptional communication (verbal/written), negotiation and persuasion skills
• Ability to sell ideas and concepts, not just products
• Comfortable with technology (internet, CRM, MS Office)
• Experience with call center environment, an asset

Some of the perks of working at Centah:

We offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

As a Devops Engineer, you have deep technical knowledge, with at least 3 years experience in DevOps Work in AWS. Which should also include a minimum experience of 3 years Linux Systems administration. You’re always curious, a tinkerer and an engineer who uses ingenuity to solve hard problems. You have a security-focused mindset and approach everything with information security in mind. You have an insatiable appetite for learning and sharing your knowledge. You thrive in fast-paced startup environments and multi-task with ease. You hold yourself accountable for results. You are a developer first, systems administrator second. At Financeit you will be the first full time employee dedicated to devops, and be allowed to take ownership of our production system configuration and its security. You will be joining a high flying team seeing enormous success in market. You will also work with incredible colleagues that strive for excellence day in and day out.

What you'll do:

• Hosted and Cloud Infrastructure Management (AWS, Digital Ocean)
• Infrastructure Monitoring - responding to system alerts and resolving them
• Server Setup Configuration and Administration using AWS Cloudformation and/or Ansible
• Server Patch Management
• MySQL and Postgresql Setup and Administration
• Systems Security Audit
• Systems Capacity Planning
• Attend and participate in Cybersecurity Training
• Become part of the Cybersecurity Pod become a champion to support Financeit’s Security and Availability initiatives
• Participate in infrastructure design discussions
• Implement change requests
• Respond to alerts or tickets concerning servers
• Perform System Patches and Upgrades
• Support the development and QA teams with their test infrastructure
• Other tasks to be assigned from time to time

What you'll need to succeed:

• Proficiency with AWS Cloudformation and Ansible (Chef or Puppet proficiency also a plus)
• Proficiency with Amazon Code Deploy, and various CI/CD platforms
• Minimum of 3 years experience with Systems Linux Administration
• Expert knowledge with scripting languages
• Experience managing modern firewalls like AWS Security Groups and Sophos UTM for AWS
• Excellent with all things related to MySQL and Postgresql, including replication, and database server tuning
• Comfortable writing bash scripts, as well as using any language to automate server related tasks
• Minimum of 2 years Experience with Ruby or similar scripting language
• Excellent communication skills
• Always aims for simplicity when designing solutions
• Likes Starwars (optional)

Location & Hours:

• Financeit headquarters – downtown Toronto
• 9:00 – 5:00 pm with flexible schedule

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

We are looking for an Agile Coach to join our product development team. We’re searching for passionate candidates looking to work with a great team of Developers, QA Analysts, Front End Developers, Designers & Product Managers. Help us build a sales financing platform for the 21st century!

What you'll do:

• Act as an Agile Coach for 1-2 teams with a focus on guiding the teams towards improving the way they work
• Facilitate sprint planning, retrospective and sprint demos
• Facilitating discussion, decision making, and conflict resolution
• Facilitate the process for the team to figure out “how” a feature/story will be developed, including the breaking down of stories/requirements into technical tasks
• Guide the effort estimation and planning process
• Liaise between the developers, testers and designers. Foster better communication between the disciplines
• Ensure cross-team coordination
• Act as a mediator between Product Owner and Developers/Testers/Designers when necessary
• Reach out to the larger company network for impediment removal
• Maintain relevant metrics that help the team see how they are doing
• Guide the team through the process of getting the best out of Agile collaboration and organisation tools (Jira, etc) and rituals (stand ups, etc)
• Work with other Agile Coaches to share knowledge and ensure that our ways of working are consistent, when possible, across the teams
• Monitor, track and provide outward communication for improved transparency on the team’s progress against their delivery goals for key product/feature releases
• Acts as a safeguard for the team - shielding them from outside distractions and interferences.
• Assist the Product Manager with keeping the backlog groomed

What you'll need to succeed:

• At least 3 years experience working in an agile environment, preferably in a variety of situations
• Knowledge of the software development life cycle
• Knowledge and/or experience of Kanban, Scrum Methodologies, Extreme Programming and other team level Agile frameworks along with their strengths and shortcomings
• Expertise in estimation and planning. I.e. knows how to create useful, reliable and practical plans for software development projects.
• Highly articulate with excellent communication skills in English both in written and spoken form
• Strong listening skills and facilitation skills

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

We are looking for a QA Analyst to join our product development team. We’re searching for passionate candidates looking to work with a great team of Developers, Front End Developers, Designers & Product Managers. With a mix of manual and automated testing techniques you’ll use industry best practices and cutting edge technologies to ensure quality. Help us build a sales financing platform for the 21st century!

What you'll do:

• Upstream testing and analysis to prevent bugs from entering the product
• Creating, maintaining and executing test plans that test the product from end-to-end
• Being an advocate for the user before the product hits the market
• Executing test routines for integration, system, functional and UAT
• Effectively collaborating with team members, including Designers & Developers, to achieve the best results
• Providing test reports to Product Mangers & QA Manager to keep team updated on progress

What you'll need to succeed:

• Minimum of 3 years of full time work experience in QA with a focus on manual testing
• Experience with all phases of the testing lifecycle with a strong focus on requirement analysis, gap analysis, test case creation and execution
• Must exhibit strong understanding of testing processes, methodologies and standards
• Must have prior experience with test automation
• Motivated to get involved in requirements gathering and translate that into test plans
• Keen interest in working in smaller, closely knit teams of Front End Developers & Designers
• Desire is to make QA a repeatable and scalable function, rather than having to constantly regression test
• You look to understand the underlying “why” of product and understand the business inside-out
• Proactive – you love giving feedback and strive to build a simple, better product
• Recommended experience with CI servers, rspec, cucumber and Ruby on Rails, Linux, however this is not a requirement
• Experience with cross browser and mobile testing is an asset

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role?

We are looking for a dynamic and eager-to-learn the ropes individual who will be responsible for providing operational support for the team/company while working closely with the Sales & Marketing, Underwriting, Risk, Collections and Customer Service team.

What you'll do:

• Receive and validate supporting documentation from borrowers and investigate any outstanding items
• Ensure all documentation is complete, correct, compliant and authentic to ensure prompt and quick funding
• Adhere to established service level agreements (SLAs) and develop plan/s for communication to partners and clients and advise/consult with supervisor as appropriate
• Execute detailed document review ensuring all assigned documents are accurate, complete, properly executed, and registered as required
• Ensure critical loan application data is entered correctly in the system
• Participate in document review, operational improvements and loan review programs; Support Risk and Credit Analysts as required
• Provide prompt, efficient, detailed customer-oriented service to all Partners and Borrowers
• Manage inbound and outbound phone calls, emails and other forms of communication with our Partners and Borrowers
• Work closely with Customer Service, Underwriting, Risk, Sales and Marketing teams in ensuring excellent customer service levels

What you'll need to succeed:

• Fluency in French and English will be preferred
• Must be available to work 7 days a week, rotating shifts between the hours of 8 AM to 10 PM
• Ability to prioritize, meet deadlines, and make quick informed decisions
• Proficiency in MS Office/Google suite, and other tools plus good keyboarding skills,
• Strong problem solving, investigative and listening skills
• Keen attention to detail
• Strong oral and written communication skills
• Strong ethics and moral values
• A go-get it attitude
• Ability to get along with people

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

The Collections Manager – US Accounts will play an important role in driving collections performance as Financeit expands into the US market. You will be responsible for working directly with several US agencies that handle pre-charge-off and post-charge-off collections. Responsibilities will also include using analysis and observations to recommend strategy and process improvements to enhance and evolve our business.

What you'll do:

• Evaluate and onboard collection agencies
• Interact professionally with management of Agency vendors working pre-charged off and post-charge-off accounts for the most cost-efficient results within established Policy and Procedures
• Analysis of reports to identify trends and provide direction to vendors for appropriate enhancements to call strategies
• Meet Customer Experience and Compliance standards through use of monitoring process of agencies
• Provide coaching and feedback of results to internal and vendor management teams
• Work with other departments such as customer service to problem solve and generate efficiencies
• Demonstrate an ongoing comprehensive working knowledge of first party and third party regulations governing the Collections industry
• Perform other duties as assigned

What you'll need to succeed:

• Bachelor’s degree in a relevant discipline is preferred
• Collections, legal and recovery experience in the US
• Ability to work independently based on general direction
• Strong analytical and conflict resolution skills.
• Ability to work and evolve our business with limited oversight
• Experience in managing Agency/Client relationships
• Proficiency in MS Excel, Word, Google apps
• Project management experience an asset

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.  

About the role:

We are looking for a self-motivated and energetic Credit Risk Specialist to join our Risk Management Department. Your responsibilities in this role will include assessing new and active merchant partners in Canada and the US based on Financeit partner onboarding and risk monitoring policies, ensuring credit and fraud related risks are minimized and policies and controls are adhered to. The Credit Risk Specialist will also be responsible for the review/audit of funded loans, ensuring that risk and underwriting policies are within stated guidelines. You will have a proven track record as an individual with the ability to work independently in a fast-paced and changing environment.

What you'll do:

• Assess all new potential merchant partners within the Canadian market and review company and business owner/director information to assess partner’s credit quality and performance as per Financeit onboarding guidelines
• Ongoing monitoring and evaluation of existing partners credit quality and performance, including assessing for potential fraud or AML risks
• Strong credit evaluation and analytical skills, including familiarity with applicable commercial credit bureau reports, financial statement assessment, and analysis measures
• Assess existing processes on an ongoing basis and make recommendations for improvement
• Other duties and responsibilities as assigned

What you'll need to succeed:

• Minimum 2 years of related experience working in indirect personal loan finance or similar. Preference will be given to candidates with direct experience in Home Improvement or Vehicle financing.
• Strong credit evaluation and analytical skills, including familiarity with both commercial and consumer credit bureau report analysis
• Intermediate level of understanding of financial statement and cash flow analysis including the calculation of key financial ratios
• Bachelor’s degree in business or other related discipline
• Strong planning, organizing and time management skills
• Excellent oral and written communication skills
• Bilingualism preferred
• U.S. experience an asset
• Ability to work with minimal supervision
• Ability to multi-task and adjust priorities on-the-fly
• Proficiency in MS Office

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

Financeit is seeking a highly motivated and results-oriented Business Development Associate, who will be responsible for prospecting and closing new merchants and driving loan volume with set merchants. You will play a key role in supporting Financeit’s growth objectives by identifying potential new merchants, getting them approved and using our platform to fund financing volume.

What you'll do:

• Develop strong relationships with potential new merchants
• Identify potential new accounts while following up on inbound sales inquiries and other lead lists
• Use expert product knowledge and sales consultation to increase partner activity
• Teach businesses how to use our set of tools to position financing and offer monthly payments
• Partner with marketing, sales, and production managers to create and implement business strategies for attracting and signing new merchants
• Ensure compliance to our approval and risk requirements
• Create and share best practices

What you'll need to succeed:

• BA degree or equivalent practical experience
• 2 years of experience with hands-on direct sales and relationship management
• 2 years of experience in lending, financial services or banking is preferred
• Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
• Experience in consumer lending, SaaS or financial services is preferred
• You know your way around a CRM, ideally Salesforce
• Strong interpersonal and organizational skills
• Ability to multi-task and meet deadlines under pressure
• Strong customer service and retail background are pluses

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

We’re looking for an experienced, well-versed B2B marketer to lead US based marketing programs within our team. Reporting to the US Enterprise marketing manager, you will be responsible for helping to develop, manage and support successful communications strategies and marketing campaigns that drive acquisition and retention. You will execute on lead activities including demand generation, tradeshows and content marketing. The ideal candidate will have experience executing across all marketing channels with strengths in email and digital marketing, ability to support multiple sales experiences (Including onboarding flows, training, educational content and channel support), and an understanding of how to use data to engage SMBs. You will be receptive to growth and change whilst demonstrating expertise, professionalism and passion for marketing within a dynamic start-up culture.

What you'll do:

• Manage and execute integrated marketing plans for awareness, acquisition and growth across the US line of business
• Support the building of onboarding, engagement and retention programs, product launches, digital marketing, distributor/partnership marketing, brand and customer communications
• Manage innovative multi-channel lead generation activities (SEO, SEM, Social, Direct Mail, Print Ads, etc.), conversion and nurture programs
• Assist in the building and fulfillment of strategic tradeshow/event strategy
• Work with business intelligence and sales to inform our customer experience strategies and product planning
• Solicit input from key internal stakeholders regarding campaign plan requirements
• Partner with internal teams to create compelling content and offerings mapped to customer profiles
• Manage, track and report metrics and success criteria for marketing programs and activities
• Act as a brand steward, ensuring all messaging conforms to branding guidelines, legal requirements and remains consistent across other the other lines of business

What you'll need to succeed:

• 3-5 years of extensive marketing experience in B2B/B2B2C
• Bachelor’s degree in Marketing or a related discipline
• Demonstrated success leveraging a wide range of marketing channels in campaign execution (with a focus on digital and social channels)
• Exceptional writing and editing, communication and presentation skills
• Strong understanding of marketing processes and workflows for best-in-class practices
• Solid understanding of key systems and tools used in marketing, e.g. email marketing programs, CRM (Salesforce, Pardot), SEM, social media
• Diplomatic and tactful approach when building and nurturing internal and external relationships
• A strong team player with a positive, high-energy attitude. You love marketing, you love helping businesses grow and you love working with great people to achieve common goals
• Enjoy a balance of strategic work with hands-on-implementation, rolling up your sleeves is a must
• Knowledge and understanding of the financial services and payments industries (not required but a plus)

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• Career learning and development programs
• Casual dress code

About the role:

We are looking for a creative and driven Enterprise Marketing Manager to lead Financeit’s Enterprise Accounts Marketing Programs for our business. With a strong focus on Account Based Marketing (ABM), you will demonstrate the ability to establish Financeit’s brand in the US market and to generate sales leads and pipeline within our named accounts. This role is accountable for the efficient development and execution of Enterprise marketing programs, expanding Financeit’s footprint and revenue within national, multi-layer accounts and fully integrated with the Sales and Marketing strategy within the US business You will be responsible for all Acquisition, Retention and Development strategies within the Enterprise segment, driving thought leadership, awareness and demand generation. As part of the Marketing Team, the Enterprise Marketing Manager’s success relies on working closely with all key stakeholders including: Sales, Product and Technology, PR, Marketing Operations and Creative Services. You will define and measure success by establishing a set of KPIs reflecting ROI, actual and pipeline volume, resulting in strong revenue growth impact within the named accounts.

What you'll do:

• Lead execution of Enterprise marketing programs & activities with an Account Based Marketing strategy
• Strong organizational and project management of integrated marketing programs & activities in line with revenue targets and stakeholder requirements
• Deliver Acquire, Retain and Develop marketing strategies for national organizations with multiple layers
• Deliver proven ROI, expanded thought leadership and work with sales to implement coordinated sales and marketing strategies, drive leads & pipeline volume
• Align campaign tactics to customer journey funnels and solution areas based on the industry vertical and segment needs
• Integrate programs with regional and product marketing strategy supporting the business with awareness, education, leads and pipeline contributions
• Boost awareness via marketing assets, customer case studies and testimonials, paid, owned and earned traffic and conversion monitor, analyze and report on performance of each campaign & activity
• Communicate results and plan for improvement; check lead quality and sales follow-up, and action timely if required
• Collaborate with the Enterprise Sales group to ensure successful new product implementation, follow up, and to define and plan local campaigns with the product managers leads
• Ensure best practice sharing across the business and across marketing channels and verticals

What you'll need to succeed:

• 10 plus years of experience
• College Diploma or Bachelor’s degree with a focus on Sales, Marketing or Business preferred, or equivalent experience
• Driven, high energy, can-do attitude
• Strong project planning and execution skills, with strong sense of project ownership and ability to anticipate possible roadblocks and provide viable solutions
• Excellent organizational skills with the ability to prioritize, multitask and manage time effectively, and keep schedules and projects in order and up to speed
• Demonstrable competencies in Enterprise Marketing; experienced in developing and executing integrated modern marketing plans and tech product solutions for Big Box Retailers based on business needs and with a deep understanding of audience generation strategies and segmentation for the complete buying cycle.
• Strong knowledge of the various marketing disciplines especially Account Based Marketing and large Enterprise marketing
• Thorough knowledge and practical working experience of a wide range of direct marketing channels from events and tradeshows to traditional marketing, website, SEM, social media and nurture campaigns
• Strong business acumen, analytical competency and influencing skills
• Able to focus on the detail as well as the bigger picture
• Experience of using modern marketing and sales processes and systems, preferred experience with Salesforce and Pardot
• Experience of working with senior level decision makers and third party organizations to manage & motivate cross functional teams and push creative barriers in communicating with customers
• Excellent writing, editing, presentation and communication skills
• Enthusiastic, open, adaptable and assertive personality with strong drive and proven ability to perform in a high-paced environment
• Results driven and team-work oriented
• Fluency in English
• Working knowledge of French desirable

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• Career learning and development programs
• Casual dress code

Description

Are you the right fit?

Reporting into the Senior Sales Manager, this B2B role involves managing merchant relationships and dealing directly with the owners, finance managers and sales agents of businesses wishing to use our consumer financing platform. To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results.

Responsibilities

• Develop, maintain and manage strong relationships with our business partners
• Use expert product knowledge and sales consultation to increase partner activity
• Regularly update and coach partners on the Financeit program and process
• Teach businesses how to use our set of tools to position financing and offer monthly payments
• Develop and execute regular training and coaching sessions with small and midsize businesses
• Ensure new employees at merchants are fully training on Financeit platform
• Ensure compliance to our approval and risk requirements
• Grow volume with existing Partners, while getting new Partners ramped up and generating consistent volume
• Work closely with the Merchant Approval, Activation and Engagement teams in order to improve the overall sales journey

Requirements

• BA degree or equivalent practical experience
• 3 years of experience with hands-on direct sales and relationship management
• 2 years of experience in lending, financial services or banking is preferred
• Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
• Experience in consumer lending, SaaS or financial services is preferred
• You know your way around a CRM, ideally Salesforce
• Strong interpersonal and organizational skills
• Ability to multi-task and meet deadlines under pressure
• Strong customer service and retail background are pluses

Benefits

• Salary based on experience
• Sales incentives
• Group Benefits Plan
• Fitness program

*Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.