Bring your ideas to work
When you join Financeit, you become part of a smart, driven team and an award-winning culture. In 2021 we were named one of Canada’s Most Admired Corporate Cultures™ for a second time in a row by Waterstone Human Capital and we’re featured in The Career Directory. But what makes our culture so great? Casual dress code, open communication, and team socials to start. Join us and find out for yourself.
Ideas live here.
We’re always on the lookout for creative, idea-driven people to add to our team. We’re a collaborative bunch, so bring your big ideas to work.
What about benefits?
We offer more than just the basics. Take advantage of our RRSP matching, our maternity leave top-up program, as well as onsite massage, yoga, and fitness. Our lifestyle spending account will cover part of the tab, and you’ll have standard medical, dental, vision and wellbeing coverage as well.
Open Positions:
Regional Sales Manager, Remote
About the role:
With a focus on driving sales volume in Ontario, the Regional Sales Manager will be responsible for working with existing accounts and hunting and qualifying new prospects. This B2B role involves dealing directly with the owners, finance managers and sales teams of Home Improvement and Home Services businesses looking to use our consumer financing platform and programs. This position will report directly to the Sales Manager and will work closely with everyone on the Financeit team. The successful candidate is a seasoned hunter, comfortable with cold calling, who understands that once the deal is closed, the heavy lifting has just begun. You have the ability to stay organized while maintaining an “impossible to stay organized” speed, pay attention to small details, while never forgetting about the big ones and focusing on customer success above all else. The Regional Sales Manager will be expected to focus at least 50% of their efforts in the field, hunting new prospects and interacting with signed merchants within Ontario.What you’ll do:
- Develop, maintain and manage strong relationships with our merchants through a minimum of one face to face meeting per merchant per month
- Generate and close new leads in the Home Improvement and Home Services industry
- Re-activate existing underperforming accounts as assigned in your territory
- Use expert product knowledge and sales consultation to increase merchant activity
- Regularly update and coach partners on the Financeit program and process
- Teach businesses how to use our set of tools to position financing and offer monthly payments
- Execute regular training and coaching sessions with merchants
- Ensure compliance to our approval and risk requirements
- Maintain accountability through daily and weekly reporting of all sales activities
- Produce reports, analyze data, identify trends, and provide recommendations
- Communicate process and system gaps when discovered to appropriate levels of management
- Strive to meet individual and team targets on a monthly basis
- Travel is required
What you'll need to succeed:
- College diploma or Bachelor's degree or equivalent practical experience
- 5 years of experience with hands-on direct sales and relationship management
- 2+ years of experience in consumer lending, SaaS, or home improvement
- Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
- Experience using CRM tools, ideally Salesforce
- Strong interpersonal and organizational skills
- Ability to multi-task and meet deadlines under pressure
- You must be located in Ontario, Canada
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
IT Support Specialist
About the role:
We are looking for an enthusiastic IT generalist that has a broad set of technical skills to help our IT team support its internal users. The successful candidate is a personable team player with a positive attitude, strong communication and presentation skills. They must multi-task and thrive in a fast-paced start-up environment and hold themselves accountable for results. This position will report directly to the Information Technology Manager and will work closely with everyone in the Financeit IT team. We work in an open office environment and have a lot of fun.Core Responsibilities:
- Register and classify received incidents and undertake an immediate effort to resolve them as quickly as possible
- Process and respond to service requests and keep users informed about their incident’s status at agreed intervals. Service requests include but are not limited to: computer re-imaging, application installation, device/printer installation, Wi-Fi setups, VoIP phone setup, vulnerability patching
- Monitor the Local Area Network which includes Internet Connectivity
- Monitor and help maintain the VoIP Telephone System / Zoom rooms
Typical work activities:
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Troubleshoot system and network problems and diagnose and solve hardware or software faults
- Apply excellent problem-solving skills to uncover the root cause for technical issues and creatively find ways to resolve them
- Communicating complex concepts to a general audience
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Walk staff or clients through a series of actions, either face to face or over the telephone to help set up systems
- Set up new user accounts and profiles and resolve password issues securely
- Respond within agreed time limits to call-outs
- Prioritize and manage many open cases simultaneously
- Establish a good working relationship with customers and other professionals, e.g., software developers
- Test and evaluate new technologies and find new innovative ways to help with job efficiency
What you'll need to succeed:
- Minimum 2 years experience in an IT support or related role in an enterprise environment
- Post secondary school education, relating to IT and any other IT/network related qualifications or training are also desirable
- ITIL V3 Foundations Certification
- Microsoft Certified Professional Certification (MCP), an advantage
- Having a working knowledge of common information technologies and systems
- Expert-level Knowledge of Windows and Mac Client Operating Systems
- Should be able to display a technical, logical thought process
- Good Working knowledge of Windows Active Directory /JAMF
- Maintain composure and customer focus while troubleshooting and solving issues.
- Good working knowledge of Networking technologies (VPN, Wi-Fi, LAN)
- Interest in cutting edge technologies
- Must be energetic and have high attention to details
- Must not be afraid to think or ask questions
- Must be willing to work on shifting schedules, and be available for on-call duties outside of regular business hours, in-person and virtually
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Developer, Ruby on Rails and PHP, Remote
About the role:
Our Development team is searching for experienced full stack Software Developers to help our company in pursuit of our vision and goals! In this role, you will be joining our team of developers working on Centah's products (https://www.centah.com/). We are looking for developers who value continuous learning and development, collaboration with the team, and of course the quality of their code. Ideally, you also have experience with our core technologies including PHP. Often our toolset will change and grow depending on the nature of the business requirements and the problem being solved, and we encourage all of our developers to actively investigate new technologies and approaches to help us evolve our stack.What you’ll do:
- Designing and writing clean, testable, and maintainable code
- Delivering new features, fixing defects, and improving the existing codebase
- Working closely with other Developers, Product Managers, Designers, Testers and Business Stakeholders to understand and gather requirements
- 2-5 years of experience in PHP and PostgreSQL, or similar technologies
- Experience in Ruby on Rails, Ember.js, or similar modern frameworks
- Familiarity with Elasticsearch, Redis, RDBMS/SQL, or other persistence technologies
- Proficient in HTML, CSS, JavaScript
- Curiosity and excitement about technology and continuous learning and development
- Strong interpersonal and organizational skills
- Desire to deliver work in an agile environment
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Director, Software Development
About the role:
The Director, Software Development role at Financeit, reporting into the Chief Product Officer, heads up all Software Development at Financeit. Ultimately they will be responsible for tooling & costs, as well as team performance, retention & recruitment. Financeit is looking for a proven technology leader that has worked at modern, web-based product companies. The Director of Software Development is responsible for the management and growth of Software Developers at Financeit. They are a highly experienced Developer themselves, who has an acute interest in the growth and development of the larger Software Development team. Organizational, soft skills, and a growth mindset are paramount for the success of someone in this role, as they work across teams and roles to ensure that our development team is being managed to their full potential.What you’ll do:
- Create an environment where highly motivated, autonomous teams can learn and thrive
- Assist the team in defining the right outcome based KPIs
- Be a great communicator, ensuring the team, executive and stakeholders have the right level of context and information at all times
- Ensure your organization is healthy & performing at a high level, with reporting and measurements to back it up
- Ensure the team is focused on the highest impact priorities to hit company goals - whether business, code debt, architecture or productivity related
- Work with the Development Managers to ensure developers are consistently delivering quality work in a timely manner and exhibiting the expected behaviors as laid out in the Developer Career Path
- Recruit, retain talent and evolve our hiring practices, including screening and interview processes
- Coordination of promotions and compensation adjustments
- Evolving the Career Growth Ladder
- Organization of reporting structure throughout the Developer team
- Evolving management best practices to help ensure the developers are given autonomy, their skills and careers are growing, and they feel connected
- Administration and review of regularly scheduled performance cycles
- Coordination with other departments including Quality and Product to ensure that developers are working in harmony with the rest of the technology team
- Work with the agile department to foster an agile mindset and take it to the next level
- Collaborate with Project Management Office (PMO) on the process and quality of estimates and status updates provided by the teams for major initiatives and projects
- Help with planning during the annual budget process, including guidance on how to ramp the team up and down when needed
- Demonstrate to executive leadership the return on investment for the development team
- Develop strategies and tactics to optimize total cost of ownership for technology developed and implemented
- Degree in CS or equivalent practical experience
- Wide breadth of knowledge in how modern web based product companies work
- 7+ years of management experience, 2+ years of Director or Executive level
- Strategic vision
- Demonstrated people management skills that inspire the team
- An understanding of which metrics are crucial to track
- Intense satisfaction from seeing a team grow and improve
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Sr. Manager of Technology, Centah
Who we are:
Acquired by Financeit in 2017, Centah is a lead and workflow solutions company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact centre in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. As focused as we are on creating unique, category-defining products, we are also building a distinct and inclusive culture. We’re a diverse and dynamic team seeking the best and brightest talent to help us achieve our company goals, and to continue to build on our award winning culture.About the role:
We are looking for a Senior Manager of Technology reporting to the President of Centah. This role will oversee Engineering and QA at Centah. You are a highly experienced Developer, who has an acute interest in the growth and improvement of the larger Software Development team. As a technology leader you will be responsible for estimating, resourcing and delivering solutions for Centah’s enterprise clients using Centah’s proprietary software platforms. You will also have the opportunity to interact directly with our clients to understand how to meet their needs. You will present your technology solutions to them in a highly collaborative team environment.What you’ll do:
- Engineering & QA
- Work with the product management organization to estimate effort and cost out solutions needed to further our enterprise clients’ platforms
- As the technology leader you will be responsible for overseeing all technology operations and evaluating them according to established goals
- Ensure there is adequate staffing, a mix of local full-time employees and contractors working across the globe
- Ensure quality is high and deliverables are met, with metrics to back it up
- Organize the team in our migration from a large legacy solution to our next generation platform
- Ensure the teams have the tools they need to work efficiently and continue operating with our CI/CD system
- Continue expanding our automated testing framework to make the QA team more efficient
- Assist in crafting annual budgets and working with the finance team to map out profitability by client
- Help the team choose new technologies and tooling to further their goals
- Cybersecurity
- You should be familiar with cybersecurity best practices, and ensure they are being enforced
- Assist the Director of Cybersecurity to assemble evidence during annual audits
- Agile
- Work with the agile department to foster an agile mindset and take it to the next level
- Ability to work with the Project Management Office and enterprise clients within an agile framework
- Degree in CS or equivalent practical experience
- Experience in technology consulting - ability to rapidly estimate and build solutions while responding to clients’ needs
- 5+ years of management experience
- Demonstrated people management skills that inspire the team
- An understanding of which metrics are crucial to track
- Intense satisfaction from seeing a team grow and improve
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Developer, Ruby on Rails, Remote
About the role:
Our Development team is searching for experienced full stack Software Developers to join the Financeit team and to help our company in pursuit of our vision and goals! If you are looking for an exciting opportunity to join a fast growing fintech company where your development work will make a difference, you’ve found the right place.
We are looking for developers who value continuous learning and development, collaboration with the team, and of course the quality of their code. Ideally, you also have experience with our core technologies including Ruby on Rails and Ember.js. Often our toolset will change and grow depending on the nature of the business requirements and the problem being solved, and we encourage all of our developers to actively investigate new technologies and approaches to help us evolve our stack.
Responsibilities for a Software Developer will include:
- Designing and writing clean, testable, and maintainable code
- Delivering new features, fixing defects, and improving the existing codebase
- Working closely with other Developers, Product Managers, Designers, Testers and Business Stakeholders to understand and gather requirements
- 1-3 years of experience as a back end developer
- Experience in Ruby on Rails, Ember.js, or similar modern frameworks
- Familiarity with Elasticsearch, Redis, RDBMS/SQL, or other persistence technologies
- Proficient in HTML, CSS, JavaScript
- Curiosity and excitement about technology and continuous learning and development
- Strong interpersonal and organizational skills
- Desire to deliver work in an agile environment
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Senior Front End Software Developer
About the role:
Our Development team is searching for Senior Front End Software Developers to join the Financeit team and to help our company in pursuit of our vision and goals! If you are looking for an exciting opportunity to join a fast growing fintech company where your development work will make a difference, you’ve found the right place. We are looking for developers who value continuous learning and development, collaboration with the team, and of course the quality of their code. Ideally, you also have experience with our core technologies including Ember.js or similar JavaScript frameworks. Often our toolset will change and grow depending on the nature of the business requirements and the problem being solved, and we encourage all of our developers to actively investigate new technologies and approaches to help us evolve our stack. Responsibilities for a Software Developer will include:- Designing and writing clean, testable, and maintainable code
- Delivering new features, fixing defects, and improving the existing codebase
- Working closely with other Developers, Product Managers, Designers, Testers and Business Stakeholders to understand and gather requirements
- 5+ years of work experience in front end web development
- Expert in HTML, CSS, JavaScript
- Experience in Ember.js or similar JavaScript frameworks
- Extensive knowledge of web accessibility and front end performance
- Curiosity and excitement about technology and continuous learning and development
- Strong interpersonal and organizational skills
- Desire to deliver work in an agile environment
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Product Designer
About the role:
As a Product Designer, you are talented and driven with a passion for making gorgeous, human-centered work. You create simple, compelling, and meaningful experiences that enable a wide variety of users to achieve their goals. You’re a creative problem solver and communicator, delivering concepts from initial sketches through to testing and evaluating final implementations.What you’ll do:
- You’re ready to make hands-on contributions at every stage of the project lifecycle, brainstorming concepts with the project team and developing creative solutions and user flows, while ensuring deadlines are met
- You should be curious about user behavior, and seek to apply quantitative and qualitative data from our research team to iterate and improve our product features
- Financeit is a seriously collaborative work environment, so we’re not only looking for a design-obsessive who cultivates excellence in their work, we also need a Product Designer who collaborates across disciplines on a daily basis
- You’re able to collaborate with business stakeholders to translate product requirements into beautiful, usable UI. At the same time, you can work with developers and ensure your solution is technically feasible
- You should be comfortable accepting input and feedback from these different groups, and occasionally making pragmatic compromises in order to deliver high quality products on time
What you'll need to succeed:
- 3+ years of professional experience in a UX/Product Design role. You know Figma inside and out
- Strong conceptual and logical thinking. Ideally, we are looking for people who can start a project from a strong position and come up with surprising, cool concepts
- Conducting design research studies and analyzing the data collected and transforming your findings into easily understandable insights
- Strong data-driven design approach that contributes to the results of our products
- Expand upon our existing design system and work with the engineering team to ensure proper implementation, consistency and scalability
- Effective presentation skills and communication abilities at all levels for both internal and client audiences
- A portfolio of high-caliber work that showcases experience with responsive web, native applications, prototypes and product design
- Great work ethic and sense of ownership and accountability
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
IT Support Specialist
About the role:
The IT Support Specialist will report directly to the Information Technology Manager and will work closely with everyone in the Financeit IT team. The successful candidate must be able to thrive in a fast-paced call center environment and hold themselves accountable for results. Call center experience is a plus, specifically experience with RingCentral.Important:
This is an in-person position that will require physical presence at the office on a daily basis according to the work schedule. You must be willing to work on shifting schedules and on-call dutiesOffice location:
6360 NW 5th Way, Suite 100, Fort Lauderdale, FloridaWhat you’ll do:
- Register and classify received Incidents and undertake an immediate effort to resolve them as quickly as possible
- Process and respond to service requests and keep users informed about their incident’s status at agreed intervals. Service Requests include but are not limited to: provisioning/deploying computers, application installation, inventory management, Wi-Fi setups, VoIP phone setup
- Monitor the Local Area Network which includes Internet Connectivity
- Monitor and help maintain the VoIP Telephone System (Ring Central)
- Supporting call center agents must be prioritized
- Install and configure operating systems and applications
- Troubleshoot system and network problems and diagnose and solve hardware or software faults
- Apply excellent problem-solving skills to uncover the root cause for technical issues and creatively find ways to resolve them
- Communicating complex concepts to a general audience
- Provide support, including procedural documentation and relevant reports
- Walk staff or clients through a series of actions, either face to face or remotely over Bomgar or telephone
- Set up new user accounts and profiles and resolve password issues
- Respond within agreed time limits to call-outs
- Prioritize and manage many open cases simultaneously
- Establish a good working relationship with customers and other professionals, e.g. software developers and managers
- Test and evaluate new technologies and find new innovative ways to help with job efficiency
- Minimum 3 years' experience in an IT support or related role in an enterprise environment. Call center support experience will be considered a strong asset
- Expert-level knowledge on Windows and Mac Operating Systems
- Good Working knowledge on Windows Active Directory /JAMF
- Good working knowledge on Networking technologies (VPN, Wi-Fi, LAN)
- Should be able to display a technical and logical thought process
- Maintain composure and customer focus while troubleshooting and solving issues
- Must be energetic and have high attention to details
- Must be willing to work on shifting schedules and on-call duties
- Be self-sufficient and a self-motivated individual actively seeking tasks and trying to apply their unique skill sets to resolve any issues they may encounter
- Post secondary school education relating to IT and any other IT/network related qualifications or training
- ITIL V3 Foundations Certification and Microsoft Certified Professional Certification (MCP) will be considered as strong assets
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Comprehensive medical, dental and vision coverage + Class Pass
- 401k Contribution matching
- Free parking
- Casual dress code
SOC Analyst Tier III
About the role:
We are seeking a highly motivated SOC Analyst Tier III to add to our Cybersecurity Governance Team. This individual works closely with our product development and technology operation teams, helping to ensure that the Company’s networks, infrastructure, and applications are free from security holes and follow best practices. Incident and threat monitoring and response is a core responsibility for this position.
Details:
Type of employment: Full-time and permanent
Flexible work arrangement: Hybrid
Start date: July 2022
What you’ll do:
- In depth threat intelligence, monitoring SIEM events, bug bounty program, vulnerabilities, and emerging threats on systems and infrastructure
- Assists with managing and prioritizing actions during detection, analysis, and containment of an incident
- Working with the Product, DevOps and IT teams to integrate security best practices throughout the business units. This includes implementation, operations, verification, design, and governance practices
- Ensuring security of applications, infrastructure and systems, through regular assessments and/or auditing of systems and recommending automation of controls where applicable
- Collaborating with the development team to ensure security is addressed adequately in the Systems Development Lifecycle
- Audit and compliance support
- Testing, selection, and implementation of security technologies
- Assessing security of Cloud Service Providers
- Vulnerability and Penetration Testing
- Security gap remediation and tracking
- Security Playbook development and testing
- Work with Tech team to assist with threat & risk modelling and analysis
- Metrics development
- Training the operations team and creating on-boarding materials for security and deployment practices
- Network defense – tasks include monitoring, discovering, and analyzing possible threats.
- Ethical hacking – must know how to detect threats and report vulnerabilities in a manner that ensures the organization remains protected from attacks. Know how to perform perpetration testing for systems, web applications, and networks to find vulnerabilities.
- Incident response – must have experience managing events and incidents effectively and timely, and in a manner that reduces the impact of breaches. Should also be able to provide recommendations that can help prevent future security breaches.
- Computer forensics – must be familiar with computer forensic techniques that can help prevent cybercrime. Tasks include collecting, analyzing, and reporting security data.
- Reverse engineering – (Nice to have) Able to read and understand the operation and performance parameters of software programs, and at a higher level of skill, should be able to reverse-engineer malware.
- 5+ years of work experience in a technical IT security role
- You are proficient in security architectures, cybersecurity best practice frameworks, and knowledge of risk assessment techniques
- Experience working with Cloud Infrastructure such as Amazon Web Services and Google Cloud Platform.
- Experience incorporating security practices within development and operation teams
- Experience with application data security, threat intelligence, and cloud security configurations.
- You enjoy collaborating with teammates to get things done.
- A passion for continuous learning
- B.S. degree in Engineering or Information Technology related field
- Certified Ethical Hacker
- CompTIA Security+
- CISSP
- AWS Security Certification
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Customer Success Representative, Remote, Bilingual French, Part-time
About the role:
We are looking for an enthusiastic and self-motivated Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.Details:
Type of employment: Part-time
Flexible work arrangement: You can work from home or from one of our offices in Toronto or Laval
Start date: Asap
Hours of work: Availability to work at least 21hrs/week, and between 10:00 AM to 6:00 PM on Saturdays
What you’ll do:
- Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
- Respond to all inquiries promptly and maintain detailed notes and customer information
- Post, reconcile, and balance daily financial transactions related to loan payments and reversals
- Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
- Understand all the ins and outs of Financeit’s services and products
- Identify opportunities to improve overall customer service experience
- Be an internal champion and voice for our Partners/Borrowers
- Work on other special projects to improve the customer experience
- Proven track record with client relationship management
- Fluency in English and French
- Previous payment processing experience (cheque and cash handling) would be an asset
- Ability to multi-task and meet deadlines
- Customer centric and positive attitude
- Efficient and likes to tackle problems with resolve to see them through to completion
- Proficiency in MS Office
- Availability to work at least 21hrs/week, and between 10:00 AM to 6:00 PM on Saturdays.
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Customer Success Representative, Centah. Bilingual (French/English)
About the role:
We are a team responsible for making our client’s operation smooth. If you like to help people, are responsible by nature, enjoy problem solving and are a team player who has a great attitude (especially when things get challenging), this job for you! Your role will be to provide first, second and third level support through taking calls and handling the incidents of Service requests, using incident process in line with service objectives as well as to suggest ways to improve the operation.Details:
Type of employment: Full-time and permanent
Flexible work arrangement: You can work remotely but you'll be required to come into the office if needed for training, meetings etc
Start date: Asap
Location: 8 Spadina St., Toronto
What you’ll do:
- Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention
- Provide product and technical support service to customers
- Excellent written and verbal communication skills
- Ability to gather information and diagnose a customer’s needs
- Conducting research to find root causes and correct solutions
- Updating customers regularly on statuses
- Able to identify and organize tickets according to priorities
- Update and maintain clients’ accounts
- Troubleshoot system malfunctions and correct them as directed by the operation manual or Supervisor
- Able to react to changes productively and handle other essential tasks as assigned
- Maintain a log of all work performed via the “Jira Service Desk System”
- 2 years of experience in a customer service or technical support role
- Bilingualism in English + French
- Ability to multi-task and meet deadlines
- Customer centric and positive attitude
- Efficient and likes to tackle problems with resolve to see them through to completion
- Excellent oral and written communication skills
- Proficiency in MS Office
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Client Relationship Manager, 12 month contract, Remote
About the role:
This B2B role involves managing existing enterprise level relationships and working directly with executives and key stakeholders to promote consumer financing programs to dealer networks across Canada. To be successful in this role, you will need to be a highly motivated individual with a passion for making mutually beneficial partnerships grow. You will develop and enforce plans that will help meet the needs of your partners, consult on best practices as a trusted advisor, and execute with cross functional teams. You are a strategic analytical thinker with strong problem-solving skills, focused on customer service above all else. You have a strong business acumen and are comfortable multi-tasking in a fast-paced, while holding yourself accountable for results.Details: This is a 12 month contract that may be extended
What you’ll do:
- Develop and lead the corporate partnership strategy to build brand awareness and growth. Through the identification of high impact, strategic opportunities, you build the roadmap for corporate partnership and drive execution
- Developing and executing business development strategies with the goal of expanding the partner base (with a focus on high potential partners
- Build a strong sales pipeline through outbound prospecting and networking
- Deliver effective, custom sales presentations and product demonstrations to prospects
- Actively identifying and developing new business development opportunities.
- Growing the firm’s database of prospects and transitioning them to the firm’s investment services and products.
- Develop, maintain, and manage strong long-term relationships with existing large accounts
- Works autonomously as the lead resource for strategic accounts, while developing partner marketing calendar, program proposals, and on-going projects
- Manage on-boarding, training, and launch plans, working with marketing and merchant sales organization to activate newly won accounts
- Leverage data-based tools to provide business KPIs and on-going reporting to strategic partners
- Manage quarterly business reviews with leadership and support teams
- Deliver consistently against assigned volume goals, while prioritizing and delivering an excellent business experience to Financeit’s key partners
- Secure and renew partnership contracts, while negotiating preferential terms to meet business targets
- Recommend best practices to improve planned consumer financing programs with a deep understanding of target market and dynamics
- Use expert product knowledge and sales consultation to increase partner engagement
- Work quickly to address and resolve partner issues while coordinating with internal and external resources
What you'll need to succeed:
- BA degree or equivalent practical experience
- 5 years of experience with business development, and hands-on face to face direct sales
- 2 years of experience in lending, financial services or banking is preferred
- Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
- Experience in consumer lending, SaaS or financial services is preferred
- You know your way around a CRM, ideally Salesforce
- Strong interpersonal and organizational skills
- Ability to multi-task and meet deadlines under pressure
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Maternity Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Marketing Manager, Lead Generation
About the role:
Reporting to the Director of Marketing, you will be responsible for helping to develop, manage and support successful campaigns that will build a high level awareness of Financeit’s presence in the market, driving acquisition and conversion of new business to active partners.
The ideal candidate should be well versed in lead gen tactics and/or B2B acquisition campaign, ideally with focus on the Home Improvement space.
What you'll do:
Some of the perks of working at Financeit:
- Oversee day to day management of performance marketing lead gen focused campaigns, optimizing each program towards performance goals via campaign development, testing, learning, bid strategies, targeting, and measurement
- Manage integrated B2B demand generation campaigns including email marketing, direct mail, webinar and lead nurture tactics that deliver a consistent pipeline of high-quality leads
- Manage innovative multi-channel lead generation activities (SEO, SEM, Social, Direct Mail, Print Ads, etc.), conversion and nurture programs
- Support the building of onboarding, engagement and activation programs, educational content development, and brand communications
- Assist in the building and fulfillment of strategic tradeshow/event strategy
- Work with business intelligence and sales to inform our customer experience strategies and product planning.
- Manage, track and report metrics and success criteria for marketing programs and activities
- Act as a brand steward, ensuring all messaging conforms to branding guidelines, legal requirements and remains consistent across other the other lines of business.
- 5+ years of extensive marketing experience in B2B/B2B2C
- Experience in the Home Improvement space is highly preferred
- Bachelor’s degree in Marketing or related education
- Demonstrated success leveraging a wide range of marketing channels in campaign execution including traditional and digital marketing
- Exceptional writing and editing, communication and presentation skills
- Solid understanding of key systems and tools used in marketing, e.g. email marketing programs, CRM (Salesforce, Pardot), SEM, social media
- Diplomatic and tactful approach when building and nurturing internal and external relationships
- Ability to support multiple sales experiences (Including onboarding flows, training, educational content and channel support)
- A good understanding of how to use data to engage SMBs
- A strong team player with a positive, high-energy attitude. You love marketing, you love helping businesses grow and you love working with great people to achieve common goals
- Enjoy a balance of strategic work with hands-on-implementation, rolling up your sleeves is a must
- Knowledge and understanding of the financial services and payments industries will be considered a strong asset
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Not what you are looking for?
Not to worry. We’re always on the lookout for talented people. Tell us why you’d be a great fit at humanresources@financeit.io
Financeit is committed to providing a barrier-free environment for our current and future employees. Applicants needing accommodation in the recruitment and interview process are invited to contact us directly and confidentially about their accommodation needs. Learn more about Accessibility at Financeit here.