About the role:

We are looking for an enthusiastic and self-motivated Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.  

What you'll do:

• Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
• Respond to all inquiries promptly and maintain detailed notes and customer information
• Post, reconcile, and balance daily financial transactions related to loan payments and reversals
• Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
• Understand all the ins and outs of Financeit’s services and products
• Identify opportunities to improve overall customer service experience
• Be an internal champion and voice for our Partners/Borrowers
• Work on other special projects to improve the customer experience

What you'll need to succeed:

• Bilingual candidates will be given preference (English + French and/or Spanish)
• Proven track record with client relationship management
• Previous payment processing experience (cheque and cash handling) would be an asset
• Ability to multi-task and meet deadlines
• Customer centric and positive attitude
• Flexible work schedule, evenings and weekend shifts
• Efficient and likes to tackle problems with resolve to see them through to completion
• Excellent oral and written communication skills
• Proficiency in MS Office

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• RSP Contribution matching program
• Maternity leave top up program
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

Do you want an exciting career in one of the fastest growing companies in the FinTech industry? Do you want to be part of an innovative, entrepreneurial team that disrupts the financial and business services space? Do you want to be challenged and influence change in a fast-paced environment? If you’ve answered yes to all of the above, we want to hear from you! We are looking for an experienced finance professional with a proven track record for producing accurate and timely results (or an exceptional recent graduate with a strong history of community involvement). This position will report to the Director of Financial Planning & Analysis, and have responsibility for supporting all parts of our budgeting process, management reporting, as well as ad-hoc reporting and analysis functions.  

What you'll do:

• Assist in the annual budgeting and quarterly reforecasting process
• Perform detailed month end variance analysis, complete with commentary and recommendations
• Identify and monitor trends, utilize data and perform analysis with financial modeling to drive business decisions
• Produce timely and accurate KPI reports with clear, concise, and meaningful analysis
• Assist with the preparation of Board reporting packages as well as Investor and Lender decks
• Work in cross-functional teams and interact directly with all levels of the Leadership team, from directors to executives
• Maintain detailed supporting documentation and records
• Assist with other ad-hoc duties needed as required

What you'll need to succeed:

• CPA/CFA designation or MBA required
• Superior Excel skills required (complex formulas, advanced functions, tables/pivot tables)
• Experience with accounting systems an asset
• 2-3 years of experience in financial analysis, preferably in financial services
• Experience with budgeting and forecasting
• Takes initiative and is able to perform in a fast-paced, unstructured environment
• Ability to work independently with minimal guidance to meet corporate and team objectives
• Solid two-way communication skills, both verbal and written
• Strong attention to detail and intellectual curiosity

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• RSP Contribution matching program
• Maternity leave top up program
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

The Senior Manager, Strategic Initiatives under the direction of Strategic Initiatives, will primarily be responsible for assisting with the planning and execution of strategic projects. This role will have exposure across all business units and will work cross-functionally with teams to execute projects. The successful candidate will bring experience and passion for a blend of project leadership, strategic development, analytics, project management and reporting.  

What you'll do:

• Support the strategic planning process, and ensure project delivery meets the business case objectives of scope, budget, timeline and quality
• Collaborate with business units to build consensus on strategic initiatives and identify interdependencies, risks, resourcing, and timing
• Establish project KPIs and help deliver value from projects through consistent quality, structure and clarity of all project deliverables
• Develop and execute on the cross-functional plan including establishing governance, reporting, communication and change management for strategic initiatives
• Monitor and report on project progress to stakeholders

What you'll need to succeed:

• 5-7 years of relevant work experience
• Bachelor’s Degree required, advanced degree a plus
• Prior experience in consulting is an asset
• A strategic thinker with proven project management skills
• Ability to establish project objectives, build work plans, assemble teams, and deliver results
• Strong communication skills and a team player with a proven ability to work cross-functionally within an organization
• A self-starter who thrives working in ambiguous situations and a fast-paced work environment
• Experience developing and delivering executive level presentations
• Highly organized and detail oriented, comfortable balancing multiple competing projects

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• RSP Contribution matching program
• Maternity leave top up program
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

The Collections Manager – US Accounts will play an important role in driving collections performance as Financeit expands into the US market. You will be responsible for working directly with several US agencies that handle pre-charge-off and post-charge-off collections. Responsibilities will also include using analysis and observations to recommend strategy and process improvements to enhance and evolve our business.  

What you'll do:

• Evaluate and onboard collection agencies
• Interact professionally with management of Agency vendors working pre-charged off and post-charge-off accounts for the most cost-efficient results within established Policy and Procedures
• Analysis of reports to identify trends and provide direction to vendors for appropriate enhancements to call strategies
• Meet Customer Experience and Compliance standards through use of monitoring process of agencies
• Provide coaching and feedback of results to internal and vendor management teams
• Work with other departments such as customer service to problem solve and generate efficiencies
• Demonstrate an ongoing comprehensive working knowledge of first party and third party regulations governing the Collections industry
• Perform other duties as assigned

What you'll need to succeed:

• Bachelor’s degree in a relevant discipline is preferred
• Collections, legal and recovery experience in the US
• Ability to work independently based on general direction
• Strong analytical and conflict resolution skills.
• Ability to work and evolve our business with limited oversight
• Experience in managing Agency/Client relationships
• Proficiency in MS Excel, Word, Google apps
• Project management experience an asset

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• RSP Contribution matching program
• Maternity leave top up program
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

We are looking for a self-motivated and energetic Credit Analyst to join our Lending Department. This role will support various teams within the operations division: funding, underwriting, collections, sales and service. You have a proven track record of working independently in a fast-paced and changing environment. You have a strong credit background and are able to identify trends to improve portfolio performance. You take the initiative to ensure credit and fraud related risks are minimized. The responsibilities of the Credit Analyst include disbursing all applications, auditing loan quality, reporting portfolio performance, monitoring partner activity, assisting with compliance management and performing secondary review on all loans. The ideal candidate will have experience in a credit or underwriting role within a financial institution, have a proven track record to improve efficiency, and the ability to maintain focus in a fast-paced and changing environment.  

What you'll do:

Reviewing and Funding Applications:

• Review underwriter and funding officer tasks on all applications that are in ready for funding state
• Request additional adjudication on loans that contain errors on: Proof of Income calculation or Funding Documentation.
• Escalate and interrupt the disbursal of a loan that contravenes any funding and disbursal policies as outlined in the underwriting guideline and Red Flag Requirements
• Adhere to all compliance measures as outlined in the Compliance Management Program and Consumer Law Policies
• Monitor and flag any applications that are suspected of Fraudulent Activity up to and including Identity Theft to the risk and lending management team for further action.
• Work closely with Customer Service, Underwriting, Risk, Sales and Tech teams in ensuring excellent customer service levels and product integrity.
• Evaluate existing partners on an ongoing basis and their current state of credibility, profitability and potential fraud or risk assessment
• Review escalations from the Funding, Underwriting, Sales and Risk team
• Work with Sales and Operations managers to provide feedback and training opportunities for staff development
• Run ad hoc training sessions based on trends identified during audits

Reporting:

• Analyze existing credit and reporting trends to identify opportunities, gaps, and areas of concern/improvement for the lending team.
• Provide general assistance with ad hoc reporting as necessary
• Support the loan auditing process by reviewing and evaluating a set of funded loans on a quarterly basis.

Other Tasks:  

• Brainstorm and create various new insightful research projects using available data and share with key stakeholders
• Understand and use our UAT environment to test new product changes as required by the business
• Crossed trained to assist in underwriting, funding and partner application approvals as required across CAD and US business.
• Be the liaison between Sales, Merchant Approval, Merchant Activation and Risk team and other departments as required by the business.

What you'll need to succeed:

• Minimum 2 years of credit analysis or related industry experience
• In-depth knowledge of Risk Management and Credit Evaluation
• Strong analytical skills and extreme attention to detail
• Strong problem solver
• Solid planning, organizing and time management skills
• Excellent oral and written communication skills
• Ability to work with minimal supervision
• Ability to multi-task and can adjust priorities on-the-fly
• Proficiency in MS Office
• Bachelor’s degree

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• RSP Contribution matching program
• Maternity leave top up program
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

As an underwriter, you will be responsible for loan adjudication, vehicle valuation and credit assessments. Underwriters are responsible for providing an uncompromising level of customer service to our Partners. This position reports directly to the Underwriting Manager and work closely with the rest of the Operations team. To be successful in this new role, you will need to be organized, detail-oriented and focused on customer service above all else. You are a team player, strong communicator and highly personable. You are comfortable multi-tasking in a high-pressure environment and holding yourself accountable for results. We are a small team with big shoulders in an open office environment.                                                           Details: Position type: Permanent, full-time (40 hours/week) Hours: Mon-Fri 9am-5:30pm, 11am-7:30pm,12:30-9pm / Sat/Sunday 10am-6pm Location: Downtown Toronto  

What you'll do:

• Manage and complete the loan adjudication process from beginning to end, and underwrite loans according to Financeit’s lending policies while evaluating risk and insuring the quality of loans
• Evaluate all documents and condition loan accordingly
• Document reasoning for all loan decisions
• Identify loans for exceptions while ensuring proper procedures are followed for approval and documentation
• Maintain knowledge of lending requirements, internal policies and procedures, and compliance and regulatory requirements
• Strengthen and build lasting customer relationships with Partners
• Process Partner and Borrower requests while providing a superior level of customer service
• Navigate and use all available technology and maintain customer information in an organized fashion up to and including UAT.
• Follow security and safeguarding procedures for the prevention of loss due to fraud, money laundering or defalcation
• Understand risks and take appropriate actions, including all documentation, and any other requirements to maintain operational integrity
• Manage inbound and outbound phone calls, emails and other forms of communication and respond to all inquiries promptly and maintain detailed notes

What you'll need to succeed:

• Underwriting experience is required
• Proficient in French or Spanish is preferred
• Strong knowledge of consumer credit and lending practices
• Technical and organizational abilities a must
• Ability to multi-task and meet deadlines

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• RSP Contribution matching program
• Maternity leave top up program
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

Financeit is looking to add a Junior Accountant to the Finance team! We need someone who understands day-to-day accounting functions and possesses an understanding of how consumer lending works. Advanced excel skills are a must. Keen attention to details paired with prioritizing the important issues is key. The right candidate can thrive in a fast-paced environment, and come up with creative solutions to complex problems. If you’re someone who likes to learn and improve how things are done then this is the role for you.  

What you'll do:

• Post daily journal entries
• Reconcile bank accounts and loan portfolios
• Help with preparing reporting to lenders
• Oversee the full-cycle accounts payables process
• Assist with month-end closing process, including accruals, financial reporting and ad hoc analysis
• Maintain capital assets ledger and continuity schedule
• Assist with annual audit
• Perform other duties, tasks or special projects as assigned with the focus on cost savings or efficiency

What you'll need to succeed:

• Bachelor's Degree
• 0+ years of relevant accounting experience
• Advanced Excel skills are a must (v-lookup, pivot tables, sumif)
• Currently or expecting to enrol in CPA program
• Knowledge of GAAP concepts and day-to-day accounting is required
• Previous experience in audit, treasury and compliance functions is considered an asset
• Solid two-way communication skills, both verbal and written
• Takes initiative, is accountable, well-organized, finds innovative and efficient methods of completing tasks
• General understanding of lending and credit
• Experience in accounting for financial services or e-commerce operations is an asset

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• RSP Contribution matching program
• Maternity leave top up program
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

The Operations Intern will be part of the Operations department and will have the opportunity to work closely with various teams, including Customer Service, Underwriting, Collections, Credit Analysts and Funding Operations. This role will tackle numerous projects.  

What you'll do:

• Produce and update project status reports and maintain related documentation
• Maintain daily reports and productivity metrics
• Support Operations team on various team and individual projects

Major Projects:  

• Assist the operations team with daily functions
• Create ways to increase operational process and role efficiency
• Group presentation for exec team re: initiatives to improve our business (from an operational perspective)

Details:  

• Location: Downtown Toronto
• Term: May 6 - Aug 30
• Wage: $14/hour

What you'll need to succeed:

• Enrolled as a current student in an undergraduate degree or a college diploma program
• Experience with project management
• Strong sense of urgency
• Good attention to detail
• Proficient in Microsoft Word and Excel
• Excellent presentation building skills
• Exceptional writing and communication skills

Some of the perks of interning at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• You'll gain meaningful experience while working in an environment with great culture and great people!
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

We are looking for a dynamic and eager-to-learn the ropes individual who will be responsible for providing operational support for the team/company while working closely with the Sales & Marketing, Underwriting, Risk, Collections and Customer Service team.  

What you'll do:

• Receive and validate supporting documentation and investigate any outstanding items
• Ensure all first reviews of documentation is complete, correct, compliant and authentic to ensure prompt and quick funding
• Adhere to established service level agreements (SLAs) and develop plan/s for communication to partners and clients and advise/consult with supervisor as appropriate
• Provide on the spot coaching to any merchants that require additional document policy training.
• Ensure critical loan application data is entered correctly in the system
• Participate in document review, operational improvements and loan review programs; support Risk and Credit Analysts as required
• Provide prompt, efficient, detailed customer-oriented service to all Partners and Borrowers
• Manage inbound and outbound phone calls, emails and other forms of communication and respond to all inquiries promptly and maintain detailed notes
• Conduct UAT testing on any new products as required by the business

What you'll need to succeed:

• Bilingualism (French or Spanish & English) is preferred
• Ability to prioritize, meet deadlines, and make quick informed decisions
• Must be available to work on weekends and evenings
• Proficiency in MS Office/Google suite, and other tools plus
• Excellent keyboarding skills
• Strong problem solving, investigative and listening skills
• Keen attention to detail
• Strong oral and written communication skills
• Strong ethics and moral values
• A go-get it attitude
• Ability to get along with people

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• RSP Contribution matching program
• Maternity leave top up program
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

This B2B role involves managing merchant relationships and dealing directly with the owners, finance managers and sales agents of businesses wishing to use our consumer financing platform. To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results.

What you'll do:

• Develop, maintain and manage strong relationships with our business partners
• Use expert product knowledge and sales consultation to increase partner activity
• Regularly update and coach partners on the Financeit program and process
• Teach businesses how to use our set of tools to position financing and offer monthly payments
• Develop and execute regular training and coaching sessions with small and midsize businesses
• Ensure new employees at merchants are fully training on Financeit platform
• Ensure compliance to our approval and risk requirements
• Grow volume with existing Partners, while getting new Partners ramped up and generating consistent volume
• Work closely with the Merchant Approval, Activation and Engagement teams in order to improve the overall sales journey

What you'll need to succeed:

• BA degree or equivalent practical experience
• 3 years of experience with hands-on direct sales and relationship management
• 2 years of experience in lending, financial services or banking is preferred
• Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
• Experience in consumer lending, SaaS or financial services is preferred
• You know your way around a CRM, ideally Salesforce
• Strong interpersonal and organizational skills
• Ability to multi-task and meet deadlines under pressure
• Strong customer service and retail background are pluses

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• RSP Contribution matching program
• Maternity leave top up program
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

The Junior Merchant Underwriter is responsible for ensuring that all merchants are reviewed, meet the underwriting guidelines, and are communicated with regularly throughout the approval process. The Junior Merchant Underwriter has a mission to maximize the merchant approval rate and the quality of merchants Financeit partners with. To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high pressure environment, while holding yourself accountable for results.  

What you'll do:

• Ensure all appropriate documentation and information have been obtained from merchants
• Respond to incoming merchant inquiries as required
• Ensure merchant accounts are properly notated
• Review and determine when policy exceptions are reasonable and communicate effectively to management
• Manage communication effectively when communicating underwriting decisions back to merchants
• Communicate escalations and suspicious merchant applications to management immediately for resolution
• Maximize merchant approval rate and the quality of merchants Financeit partners with
• Communicate process and system gaps when discovered to appropriate levels of management
• Strive to meet individual and team targets on a monthly basis

What you'll need to succeed:

• College diploma, BA degree or equivalent practical experience
• Experience in customer service financial services industry is preferred
• Experience with sales and relationship management is an asset
• Strong interpersonal and organizational skills
• Commercial Underwriting experience is a valuable asset
• Effective communication skills in English
• French considered a strong asset
• Ability to multi-task and meet deadlines under pressure
• Strong customer service and retail background are pluses

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• RSP Contribution matching program
• Maternity leave top up program
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.  

About the role:

We are looking for a self-motivated and energetic Fraud Prevention Specialist to join our Risk Management Department. The incumbent is responsible for preventing and minimizing losses from fraudulent activity. This is achieved by working alerts generated by fraud monitoring systems and/or reports, analyzing activity/trends, and reviewing previous activity and making recommendations for enhancements to processes and procedures. Your responsibilities in this role will also include assessing active merchant partners in Canada and the US ensuring fraud related risks are minimized and policies and controls are adhered to. You will have a proven track record as an individual with the ability to work independently in a fast-paced and changing environment.

What you'll do:

• Review and resolve high risk alerts within required service level agreements
• Make outbound calls or take inbound calls from borrowers to confirm identity through knowledge-based authentication
• Perform investigations where an account has been opened and fraud is suspected
• Ensure fraud incident reports are completed on a timely basis
• Reporting incidents to the relevant authorities and cooperating in investigations as needed
• Developing and monitoring ongoing reporting of fraud trends, including merchant relationships
• Working closely and effectively with the Operations team in sharing information and trends to ensure large scale fraud trends are identified and actioned quickly
• Escalating new/emerging fraud trends to management so that new fraud detection rules can be implemented
• Reviewing frauds caught and missed on a daily basis to ensure continuous improvement in fraud detection effectiveness.

What you'll need to succeed:

• Minimum 2 years of related experience
• Excellent oral and written communication skills
• Bilingualism an asset
• Strong analytical skills, attention-to-detail, and ability to make effective decisions
• Bachelor’s degree in business or other related discipline
• Strong planning, organizing and time management skills
• Proficiency in software productivity tools such as Microsoft Excel or Google Sheets
• Ability to work flexible hours, including evenings up to 9 pm and weekends

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• RSP Contribution matching program
• Maternity leave top up program
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

As a Devops Engineer, you have deep technical knowledge, with at least 3 years experience in DevOps Work in AWS. Which should also include a minimum experience of 3 years Linux Systems administration. You’re always curious, a tinkerer and an engineer who uses ingenuity to solve hard problems. You have a security-focused mindset and approach everything with information security in mind. You have an insatiable appetite for learning and sharing your knowledge. You thrive in fast-paced startup environments and multi-task with ease. You hold yourself accountable for results. You are a developer first, systems administrator second. At Financeit you will be the first full time employee dedicated to devops, and be allowed to take ownership of our production system configuration and its security. You will be joining a high flying team seeing enormous success in market. You will also work with incredible colleagues that strive for excellence day in and day out.

What you'll do:

• Hosted and Cloud Infrastructure Management (AWS, Digital Ocean)
• Infrastructure Monitoring - responding to system alerts and resolving them
• Server Setup Configuration and Administration using AWS Cloudformation and/or Ansible
• Server Patch Management
• MySQL and Postgresql Setup and Administration
• Systems Security Audit
• Systems Capacity Planning
• Attend and participate in Cybersecurity Training
• Become part of the Cybersecurity Pod become a champion to support Financeit’s Security and Availability initiatives
• Participate in infrastructure design discussions
• Implement change requests
• Respond to alerts or tickets concerning servers
• Perform System Patches and Upgrades
• Support the development and QA teams with their test infrastructure
• Other tasks to be assigned from time to time

What you'll need to succeed:

• Proficiency with AWS Cloudformation and Ansible (Chef or Puppet proficiency also a plus)
• Proficiency with Amazon Code Deploy, and various CI/CD platforms
• Minimum of 3 years experience with Systems Linux Administration
• Expert knowledge with scripting languages
• Experience managing modern firewalls like AWS Security Groups and Sophos UTM for AWS
• Excellent with all things related to MySQL and Postgresql, including replication, and database server tuning
• Comfortable writing bash scripts, as well as using any language to automate server related tasks
• Minimum of 2 years Experience with Ruby or similar scripting language
• Excellent communication skills
• Always aims for simplicity when designing solutions
• Likes Starwars (optional)

Location & Hours:

• Financeit headquarters – downtown Toronto
• 9:00 – 5:00 pm with flexible schedule

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• RSP Contribution matching program
• Maternity leave top up program
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

We are looking for an Agile Coach to join our product development team. We’re searching for passionate candidates looking to work with a great team of Developers, QA Analysts, Front End Developers, Designers & Product Managers. Help us build a sales financing platform for the 21st century!

What you'll do:

• Act as an Agile Coach for 1-2 teams with a focus on guiding the teams towards improving the way they work
• Facilitate sprint planning, retrospective and sprint demos
• Facilitating discussion, decision making, and conflict resolution
• Facilitate the process for the team to figure out “how” a feature/story will be developed, including the breaking down of stories/requirements into technical tasks
• Guide the effort estimation and planning process
• Liaise between the developers, testers and designers. Foster better communication between the disciplines
• Ensure cross-team coordination
• Act as a mediator between Product Owner and Developers/Testers/Designers when necessary
• Reach out to the larger company network for impediment removal
• Maintain relevant metrics that help the team see how they are doing
• Guide the team through the process of getting the best out of Agile collaboration and organisation tools (Jira, etc) and rituals (stand ups, etc)
• Work with other Agile Coaches to share knowledge and ensure that our ways of working are consistent, when possible, across the teams
• Monitor, track and provide outward communication for improved transparency on the team’s progress against their delivery goals for key product/feature releases
• Acts as a safeguard for the team - shielding them from outside distractions and interferences.
• Assist the Product Manager with keeping the backlog groomed

What you'll need to succeed:

• At least 3 years experience working in an agile environment, preferably in a variety of situations
• Knowledge of the software development life cycle
• Knowledge and/or experience of Kanban, Scrum Methodologies, Extreme Programming and other team level Agile frameworks along with their strengths and shortcomings
• Expertise in estimation and planning. I.e. knows how to create useful, reliable and practical plans for software development projects.
• Highly articulate with excellent communication skills in English both in written and spoken form
• Strong listening skills and facilitation skills

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• RSP Contribution matching program
• Maternity leave top up program
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

We are looking for a QA Analyst to join our product development team. We’re searching for passionate candidates looking to work with a great team of Developers, Front End Developers, Designers & Product Managers. With a mix of manual and automated testing techniques you’ll use industry best practices and cutting edge technologies to ensure quality. Help us build a sales financing platform for the 21st century!

What you'll do:

• Upstream testing and analysis to prevent bugs from entering the product
• Creating, maintaining and executing test plans that test the product from end-to-end
• Being an advocate for the user before the product hits the market
• Executing test routines for integration, system, functional and UAT
• Effectively collaborating with team members, including Designers & Developers, to achieve the best results
• Providing test reports to Product Mangers & QA Manager to keep team updated on progress

What you'll need to succeed:

• Minimum of 3 years of full time work experience in QA with a focus on manual testing
• Experience with all phases of the testing lifecycle with a strong focus on requirement analysis, gap analysis, test case creation and execution
• Must exhibit strong understanding of testing processes, methodologies and standards
• Must have prior experience with test automation
• Motivated to get involved in requirements gathering and translate that into test plans
• Keen interest in working in smaller, closely knit teams of Front End Developers & Designers
• Desire is to make QA a repeatable and scalable function, rather than having to constantly regression test
• You look to understand the underlying “why” of product and understand the business inside-out
• Proactive – you love giving feedback and strive to build a simple, better product
• Recommended experience with CI servers, rspec, cucumber and Ruby on Rails, Linux, however this is not a requirement
• Experience with cross browser and mobile testing is an asset

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• RSP Contribution matching program
• Maternity leave top up program
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

About the role:

We’re looking for an experienced, well-versed B2B marketer to lead US based marketing programs within our team. Reporting to the US Enterprise marketing manager, you will be responsible for helping to develop, manage and support successful communications strategies and marketing campaigns that drive acquisition and retention. You will execute on lead activities including demand generation, tradeshows and content marketing. The ideal candidate will have experience executing across all marketing channels with strengths in email and digital marketing, ability to support multiple sales experiences (Including onboarding flows, training, educational content and channel support), and an understanding of how to use data to engage SMBs. You will be receptive to growth and change whilst demonstrating expertise, professionalism and passion for marketing within a dynamic start-up culture.

What you'll do:

• Manage and execute integrated marketing plans for awareness, acquisition and growth across the US line of business
• Support the building of onboarding, engagement and retention programs, product launches, digital marketing, distributor/partnership marketing, brand and customer communications
• Manage innovative multi-channel lead generation activities (SEO, SEM, Social, Direct Mail, Print Ads, etc.), conversion and nurture programs
• Assist in the building and fulfillment of strategic tradeshow/event strategy
• Work with business intelligence and sales to inform our customer experience strategies and product planning
• Solicit input from key internal stakeholders regarding campaign plan requirements
• Partner with internal teams to create compelling content and offerings mapped to customer profiles
• Manage, track and report metrics and success criteria for marketing programs and activities
• Act as a brand steward, ensuring all messaging conforms to branding guidelines, legal requirements and remains consistent across other the other lines of business

What you'll need to succeed:

• 3-5 years of extensive marketing experience in B2B/B2B2C
• Bachelor’s degree in Marketing or a related discipline
• Demonstrated success leveraging a wide range of marketing channels in campaign execution (with a focus on digital and social channels)
• Exceptional writing and editing, communication and presentation skills
• Strong understanding of marketing processes and workflows for best-in-class practices
• Solid understanding of key systems and tools used in marketing, e.g. email marketing programs, CRM (Salesforce, Pardot), SEM, social media
• Diplomatic and tactful approach when building and nurturing internal and external relationships
• A strong team player with a positive, high-energy attitude. You love marketing, you love helping businesses grow and you love working with great people to achieve common goals
• Enjoy a balance of strategic work with hands-on-implementation, rolling up your sleeves is a must
• Knowledge and understanding of the financial services and payments industries (not required but a plus)

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• RSP Contribution matching program
• Maternity leave top up program
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Description

Are you the right fit?

Reporting into the Senior Sales Manager, this B2B role involves managing merchant relationships and dealing directly with the owners, finance managers and sales agents of businesses wishing to use our consumer financing platform. To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results.

Responsibilities

• Develop, maintain and manage strong relationships with our business partners
• Use expert product knowledge and sales consultation to increase partner activity
• Regularly update and coach partners on the Financeit program and process
• Teach businesses how to use our set of tools to position financing and offer monthly payments
• Develop and execute regular training and coaching sessions with small and midsize businesses
• Ensure new employees at merchants are fully training on Financeit platform
• Ensure compliance to our approval and risk requirements
• Grow volume with existing Partners, while getting new Partners ramped up and generating consistent volume
• Work closely with the Merchant Approval, Activation and Engagement teams in order to improve the overall sales journey

Requirements

• BA degree or equivalent practical experience
• 3 years of experience with hands-on direct sales and relationship management
• 2 years of experience in lending, financial services or banking is preferred
• Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
• Experience in consumer lending, SaaS or financial services is preferred
• You know your way around a CRM, ideally Salesforce
• Strong interpersonal and organizational skills
• Ability to multi-task and meet deadlines under pressure
• Strong customer service and retail background are pluses

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:

• An award-winning culture with regular social events + team lunches
• Competitive pay
• Comprehensive medical, dental and vision coverage + fitness reimbursement
• Onsite massage, yoga and fitness classes
• RSP Contribution matching program
• Maternity leave top up program
• Career learning and development programs
• Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.