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Bring your ideas to work.

Career growth
Life at one of Canada’s Most Admired Corporate Cultures™

We’ve worked hard to build one of Canada’s Most Admired Corporate Cultures™, and we love the people we’re building it with. We’re a diverse, energetic and open team that doesn’t worry too much about titles. We like our team to feel at home, so you’re free to dress up or dress down – whatever makes you comfortable.

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Where we work
Where we work.

Our headquarters, located in Toronto’s Entertainment District, is easily accessible, with TTC subway and streetcar stops just around the corner. Union Station is a stone’s throw away and a bike path arrives right at our doorstep.

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Ideas live here
Ideas live here.

We’re always on the lookout for creative, idea-driven people to add to our team. We’re a collaborative bunch, so bring your big ideas to work.

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Benefits
What about benefits?

We offer more than just the basics. Take advantage of our RRSP matching, our maternity leave top-up program, as well as onsite massage, yoga, and fitness. Our lifestyle spending account will cover part of the tab, and you’ll have standard medical, dental, vision and wellbeing coverage as well.

Open Positions:

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Bilingual Customer Success Representative
Toronto, ON / Operations

About the role:

We are looking for an enthusiastic and self-motivated Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.

What you'll do:

  • Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
  • Respond to all inquiries promptly and maintain detailed notes and customer information
  • Post, reconcile, and balance daily financial transactions related to loan payments and reversals
  • Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
  • Understand all the ins and outs of Financeit’s services and products
  • Identify opportunities to improve overall customer service experience
  • Be an internal champion and voice for our Partners/Borrowers
  • Work on other special projects to improve the customer experience

What you'll need to succeed:

  • Fluency in French and English (both written and verbal)
  • Proven track record with client relationship management
  • Bilingual candidates will be given preference (English + French and/or Spanish)
  • Previous payment processing experience (cheque and cash handling) would be an asset
  • Ability to multi-task and meet deadlines
  • Customer centric and positive attitude
  • Flexible work schedule, evenings and weekend shifts
  • Efficient and likes to tackle problems with resolve to see them through to completion
  • Excellent oral and written communication skills
  • Proficiency in MS Office

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Cultures™ in 2018, we offer more than just the basics. Take advantage of:
  • An award-winning culture with regular social events + team lunches
  • Competitive pay
  • RRSP Contribution matching
  • Maternity leave top up program
  • Comprehensive medical, dental and vision coverage + fitness reimbursement
  • Onsite massage, yoga and fitness classes
  • Career learning and development programs
  • Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.
Regional Sales Manager
Toronto, ON / Sales

About the role:

With a focus on driving sales volume in a defined territory, the Regional Sales Manager will be responsible for working with existing accounts and hunting and qualifying new prospects. This B2B role involves dealing directly with the owners, finance managers and sales teams of Home Improvement and Home Services businesses looking to use our consumer financing platform and programs. This position will report directly to the Sales Manager and will work closely with everyone on the Financeit team. To be successful in this new role, you must welcome challenge and be a driven performer motivated by exceeding targets. You are a seasoned hunter comfortable with cold calling, and you understand that once the deal is closed, the heavy lifting has just begun. You have the ability to stay organized while maintaining an “impossible to stay organized” speed, pay attention to small details, while never forgetting about the big ones and focusing on customer success above all else. The Regional Sales Manager will be expected to focus at least 50% of their efforts in the field, hunting new prospects and interacting with signed merchants within their defined territory.

What you'll do:

  • Develop, maintain and manage strong relationships with our merchants through a minimum of one face to face meeting per merchant per month
  • Generate and close new leads in the Home Improvement and Home Services industry
  • Re-activate existing underperforming accounts as assigned in your territory
  • Use expert product knowledge and sales consultation to increase merchant activity
  • Regularly update and coach partners on the Financeit program and process
  • Teach businesses how to use our set of tools to position financing and offer monthly payments
  • Execute regular training and coaching sessions with merchants
  • Ensure compliance to our approval and risk requirements
  • Maintain accountability through daily and weekly reporting of all sales activities
  • Produce reports, analyze data, identify trends, and provide recommendations
  • Communicate process and system gaps when discovered to appropriate levels of management
  • Strive to meet individual and team targets on a monthly basis
  • Travel is required

What you'll need to succeed:

  • College diploma or Bachelor's degree or equivalent practical experience
  • 5 years of experience with hands-on direct sales and relationship management
  • 2+ years of experience in lending, financial services or banking is preferred
  • Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
  • Experience in consumer lending, SaaS or financial services is preferred
  • Experience using CRM tools, ideally Salesforce
  • Strong interpersonal and organizational skills
  • Ability to multi-task and meet deadlines under pressure
  • Strong customer service and retail background are pluse

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Cultures™ in 2018, we offer more than just the basics. Take advantage of:
  • An award-winning culture with regular social events + team lunches
  • Competitive pay
  • RRSP Contribution matching
  • Maternity leave top up program
  • Comprehensive medical, dental and vision coverage + fitness reimbursement
  • Onsite massage, yoga and fitness classes
  • Career learning and development programs
  • Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.
Junior Merchant Underwriter
Toronto, ON / Operations

About the role:

The Junior Merchant Underwriter is responsible for ensuring that all merchants are reviewed, meet the underwriting guidelines, and are communicated with regularly throughout the approval process. The Junior Merchant Underwriter has a mission to maximize the merchant approval rate and the quality of merchants Financeit partners with. To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high pressure environment, while holding yourself accountable for results.

What you'll do:

  • Ensure all appropriate documentation and information has been obtained from merchants
  • Respond to incoming merchant inquiries as required
  • Ensure merchant accounts are properly notated
  • Review and determine when policy exceptions are reasonable and communicate effectively to management
  • Manage communication effectively when communicating underwriting decisions back to merchants
  • Communicate escalations and suspicious merchant applications to management immediately for resolution
  • Maximize merchant approval rate and the quality of merchants Financeit partners with
  • Communicate process and system gaps when discovered to appropriate levels of management
  • Strive to meet individual and team targets on a monthly basis

What you'll need to succeed:

  • College diploma, BA degree or equivalent practical experience
  • Experience in customer service financial services industry is preferred
  • Experience with sales and relationship management is an asset
  • Strong interpersonal and organizational skills
  • Commercial Underwriting experience is a valuable asset
  • Effective communication skills in English
  • French considered a strong asset
  • Ability to multi-task and meet deadlines under pressure
  • Strong customer service and retail background are pluses

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Cultures™ in 2018, we offer more than just the basics. Take advantage of:
  • An award-winning culture with regular social events + team lunches
  • Competitive pay
  • RRSP Contribution matching
  • Maternity leave top up program
  • Comprehensive medical, dental and vision coverage + fitness reimbursement
  • Onsite massage, yoga and fitness classes
  • Career learning and development programs
  • Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.
Agile Coach
Toronto, ON / Technology

About the role:

We are looking for an Agile Coach to join our product development team, who embodies the agile mindset. You work across the organization to bring this agile mindset to life. You help to ensure we deliver value to our customers faster by embedding agile methodologies and best practices into the way we work every day. The Agile Coach is responsible for both individual and team coaching, as well as contributing to the overall organizational Agile transformation strategy. As an Agile Coach, you will design and implement a strategy for teams to continuously improve their use of Agile principles and practices. You will leverage your agile/lean mindset and coaching expertise to facilitate the process and partner with internal stakeholders within Financeit Product Engineering organization.

What you'll do:

  • Act as an Agile Coach for 1-2 teams with a focus on guiding the team towards improving the way they work
  • Facilitate retrospectives and share themes with management team
  • Facilitating discussion, decision making, and conflict resolution
  • Work with team to put together the process for the team to figure out “how” a feature/story will be developed, including the breaking down of stories/requirements into technical tasks
  • Work hands-on with teams. Shadow ceremonies and provide on the spot or after the meeting coaching to make them more effective
  • Embed a culture of continuous improvement within each team
  • Ability to work collaboratively and build relationships across teams and functions
  • Ensure cross-team coordination
  • Demonstrate and share experiences and observations with all team members to make sure that the best practices are being used and recommend improvements to development processes
  • Deliver hands-on coaching of individual teams in all aspects of scrum, scrum ceremonies, self-organization, collaboration, managing flow, limiting WIP, etc.
  • Reach out to the larger company network for impediment removal
  • Perform maturity assessments to baseline team performance and identify opportunities for improvement
  • Create, launch, and facilitate Agile collaborative groups & Communities of Practice
  • Work with other Agile Coaches to share knowledge and ensure that our ways of working are consistent, when possible, across the teams
  • Monitor, track and provide outward communication for improved transparency on the team’s progress against their delivery goals for key product/feature releases
  • Acts as a safeguard for the team - shielding them from outside distractions and interferences.
  • Coach Product Owners in working with Scrum Teams and assist them with keeping the backlog groomed
  • Create, build, and deliver customized Agile training as needed to Teams & Product Owners

What you'll need to succeed:

  • At least 3 years of experience working in an agile environment, preferably in a variety of situations
  • Knowledge of the software development life cycle
  • Previous experience of large-scale Agile coaching experience with methods such as Scrum, XP, Lean and Kanban.
  • Hands-on experience applying lean/Agile methodologies within product development environments
  • Consulting and facilitation skills in leading technical teams in the adoption and improvement of Agile methodologies.
  • Highly articulate with excellent communication skills in English both in written and spoken form
  • Strong listening and facilitation skills

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Cultures™ in 2018, we offer more than just the basics. Take advantage of:
  • An award-winning culture with regular social events + team lunches
  • Competitive pay
  • RRSP Contribution matching
  • Maternity leave top up program
  • Comprehensive medical, dental and vision coverage + fitness reimbursement
  • Onsite massage, yoga and fitness classes
  • Career learning and development programs
  • Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.  
Customer Service Representative
Toronto, ON / Operations

About the role:

We are looking for an enthusiastic and self-motivated Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.

What you'll do:

  • Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
  • Respond to all inquiries promptly and maintain detailed notes and customer information
  • Post, reconcile, and balance daily financial transactions related to loan payments and reversals
  • Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
  • Understand all the ins and outs of Financeit’s services and products
  • Identify opportunities to improve overall customer service experience
  • Be an internal champion and voice for our Partners/Borrowers
  • Work on other special projects to improve the customer experience

What you'll need to succeed:

  • Fluency in Spanish is preferred (both written and verbal)
  • Proven track record with client relationship management
  • Previous payment processing experience (cheque and cash handling) would be an asset
  • Ability to multi-task and meet deadlines
  • Customer centric and positive attitude
  • Flexible work schedule, evenings and weekend shifts
  • Efficient and likes to tackle problems with resolve to see them through to completion
  • Excellent oral and written communication skills
  • Proficiency in MS Office

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Cultures™ in 2018, we offer more than just the basics. Take advantage of:
  • An award-winning culture with regular social events + team lunches
  • Competitive pay
  • RRSP Contribution matching
  • Maternity leave top up program
  • Comprehensive medical, dental and vision coverage + fitness reimbursement
  • Onsite massage, yoga and fitness classes
  • Career learning and development programs
  • Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.
Test Automation Developer
Toronto, ON / Technology

About the role:

We are looking for a Test Automation Developer to join our Technology team. We’re searching for passionate candidates looking to work with a great team. Help us implement better practices and technologies to ensure quality by focusing on automated test frameworks. Help us build a sales financing platform for the 21st century!

What you'll need to succeed:

  • Must be legally authorized to work in Canada
  • 5+ years of work experience in QA with a focus on test automation
  • Analyze both technical and functional documentation to ensure proper test script creation, maintenance and execution covering new and existing functionality
  • Experience working with automation frameworks
  • Must have experience with all phases of the testing lifecycle
  • Must exhibit strong understanding of testing processes, methodologies and standards
  • Motivated to get involved in requirements gathering and translate that into automated test suite
  • Your desire is to make QA a repeatable and scalable function by improving the automated test coverage
  • Proactive – you love giving feedback and strive to build a simple, better product and process
  • Must report in person to work (no remote work)
  • Experience with rspec, cucumber and Ruby on Rails, a plus

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Cultures™ in 2018, we offer more than just the basics. Take advantage of:
  • An award-winning culture with regular social events + team lunches
  • Competitive pay
  • RRSP Contribution matching
  • Maternity leave top up program
  • Comprehensive medical, dental and vision coverage + fitness reimbursement
  • Onsite massage, yoga and fitness classes
  • Career learning and development programs
  • Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.
Creative Director
Toronto, ON / Technology

About the role:

As Creative Director, you are dually responsible for leading a multidisciplinary team of designers, writers and developers to deliver on all creative needs across the organization, including marketing campaigns and digital and print media production, as well as serving as our lead brand architect and ambassador as we continue to define our voice for the future. We’re looking for a design-obsessive who cultivates excellence in their team and who can also step in and do the work themselves at the highest level. Reporting to the Director of User Experience, our Creative Director should be a natural leader with a distinguished creative track record who will internalize our values and project them to both external and internal audiences. As focused as we are on creating unique, category-defining products, we are also building a distinct and inclusive culture. We have won awards for our culture—we want more. As the face of creative marketing at Financeit, you are comfortable collaborating with team members from across the organization, from the Executive team to Operations, People Success, Technology, and others. You are focused and organized. You live in the space where groundbreaking creative work meets the practical realities of tight deadlines and the competing demands of a fast-paced organization that demands nothing but excellent work.

What you'll need to succeed:

  • 6+ years in a leadership role in a creative environment (in-house or agency).
  • Proven knowledge of brand development, digital marketing, user-centered experience design, and the creative process, as well as new platforms and technologies.
  • Ability to provide clear creative direction as well as timely and helpful feedback to improve creative processes that keep work on budget and on schedule.
  • Experience working collaboratively with designers, copywriters and developers—we want a Creative Director who is a strong leader and will foster team camaraderie.
  • Bold leadership skills. We need someone who is confident in everything from team building and mentoring to guiding large groups of creative talent.
  • Effective presentation skills and communication abilities at all levels for both internal and client audiences.
  • Strong ability to prioritize work and resources based on short- and long-term needs. Timelines, budgets and availabilities change, and we need someone who can roll with it.
  • Solid grounding in UX and design research.

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Cultures™ in 2018, we offer more than just the basics. Take advantage of:
  • An award-winning culture with regular social events + team lunches
  • Competitive pay
  • RRSP Contribution matching
  • Maternity leave top up program
  • Comprehensive medical, dental and vision coverage + fitness reimbursement
  • Onsite massage, yoga and fitness classes
  • Career learning and development programs
  • Casual dress code
With your application, please include a link to your online portfolio to be considered.
Sales Manager
Toronto, ON / Sales

About the role:

We are in search of an experienced sales leader with proven success in leading a sales team, developing sales strategies and delivering growth results. As the Sales Manager, you excel in leadership, one on one performance management, analyzing data metrics, and achieving targets. You are responsible for overseeing the operational results and performance management of our field sales team. The Sales Manager will collaborate across many departments and participate in strategic planning, forecasting, and systems initiatives. Moreover, the successful candidate will focus on delivering measurable results within the organization that leads to growth in overall company performance and of the sales team.

What you'll do:

Business Development & Sales
  • Own and drive revenue growth
  • Contribute to the development of sales operations and processes
  • Work with the reporting team and tools to deliver accurate reporting of team performance and goals
  • Guide direct reports to develop and execute strategic sales plans that will improve partner retention
  • Coach team to ensure seamless and positive merchant experience
  • Lead sales team to identify and secure new revenue opportunities
People Development
  • Responsible for hiring, developing, and retaining talent and building a high performing team with complementary skill sets
  • Train and support sales teams with industry knowledge and selling methods
  • Execute all aspects of the performance management culture, including development discussions regular coaching and feedback and performance improvement plans
Optimization and Implementation of Marketing Strategies, Products and Services
  • Measure and evaluate business strategy implementation against intended results
  • Work closely with business leaders to support marketing campaigns and the creation of vertical-specific marketing materials for merchants and consumers
  • Work closely with product management to integrate the company's products and services into existing and prospective customers’ businesses

What you'll need to succeed:

  • College Dimploma, BA degree or equivalent practical experience
  • Minimum of 5 years sales leadership experience
  • Success with leading teams and developing sales strategies
  • Experience leading remote teams is an asset
  • Coaching experience and proven track record of developing people
  • Proven success with building successful sales relationships and achieving targets
  • Experience with partner acquisition and development
  • Experience in lending, financial services or banking is an asset
  • Experience in consumer lending, SaaS or financial services is preferred
  • Knowledge of SaaS business is an asset
  • Ability to work with data, create appropriate reporting and track results
  • Strong CRM skills and management process including communication and workflow tools, such as Slack, Salesforce, Jira, etc.
  • Results-oriented and hands-on approach

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Cultures™ in 2018, we offer more than just the basics. Take advantage of:
  • An award-winning culture with regular social events + team lunches
  • Competitive pay
  • RRSP Contribution matching
  • Maternity leave top up program
  • Comprehensive medical, dental and vision coverage + fitness reimbursement
  • Onsite massage, yoga and fitness classes
  • Career learning and development programs
  • Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.
Spécialiste Expérience Client Bilingue
Laval, QC / Operations

Êtes-vous la bonne personne?

Financeit est à la recherche d’un Spécialiste Expérience Client dynamique et axé sur les résultats. En tant que membre d’une équipe de deux personnes à notre bureau de Laval, le candidat aura la responsabilité de répondre aux demandes de renseignements et de résoudre les problèmes pour nos partenaires et emprunteurs. Il aura aussi un rôle clé dans le soutien de notre équipe d’opération dans le traitement des documents de prêt, la saisie des données et l’enregistrement de liens de sécurité. De plus, le Spécialiste Expérience Client sera responsable de diverses tâches administratives et de projets d’initiatives de service à la clientèle confiés par le Superviseur Expérience Client. Cette position relève directement du Superviseur d’Expérience Client. La personne sélectionnée travaillera également en étroite collaboration avec l’équipe d’opération à notre siège social au centre-ville de Toronto.             Responsabilités:
  • Répondre et résoudre les demandes des partenaires et des emprunteurs efficacement avec pertinence et professionnalisme
  • Colliger, examiner et saisir avec précision les données de prêt et les documents si rattachant
  • Organiser et sécuriser les copies papier des documents de prêt
  • Assigner les prêts et aider à assurer le flux opérationnel pour notre équipe de souscription
  • Traiter et concilier les liens de sécurité via les solutions de nos tierces partenaires tels que PPSA et NOSIS
  • Identifier les opportunités afin d’améliorer l’expérience client et développer des relations positives avec nos partenaires et les emprunteurs
  • Soutenir le Superviseur Expérience Client dans les projets opérationnels et administratifs
Qualifications :
  • Baccalauréat ou expérience équivalente
  • Maîtrise du français et de l’anglais (écrit et parlé) obligatoire
  • 2+ ans dans un rôle au service à la clientèle, opérations ou administratifs
  • Aptitude aux multi-tâches, respect des délais et sens de l’organisation
  • Axé sur le service à la clientèle avec une attitude positive
  • Efficacité face aux problèmes et détermination à les régler
  • Excellentes compétences en communication orale et écrite
  • Maîtrise de MS Office

Certains des avantages de travailler chez Financeit:

Vainqueur de la culture d’entreprise la plus admirée au Canada en 2018, nous offrons plus que les éléments de base. Profiter de:
  • Une culture primée avec des événements sociaux réguliers + des repas d'équipe
  • Salaire concurrentiel
  • Régime d’avantages sociaux de groupe (Couverture médicale, dentaire et visuelle complète + remboursement pour condition physique)
  • Programme de contrepartie REER
  • Programme de complément de maternité
  • Programmes d'apprentissage et de développement de carrière
  • Code vestimentaire décontracté
Détails :
  • Lieu : Laval, QC
  • Heures d’ouverture : lundi au vendredi (9H00 - 21H00) et le samedi de (10h00-18h00)
  • Type : temps plein, permanent
S'il vous plaît envoyez votre CV et lettre de motivation en anglais et en français.
Bilingual Customer Success Representative
Laval, QC / Operations

About the role:

We are looking for an enthusiastic and self-motivated Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.

What you'll do:

  • Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
  • Respond to all inquiries promptly and maintain detailed notes and customer information
  • Post, reconcile, and balance daily financial transactions related to loan payments and reversals
  • Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
  • Understand all the ins and outs of Financeit’s services and products
  • Identify opportunities to improve overall customer service experience
  • Be an internal champion and voice for our Partners/Borrowers
  • Work on other special projects to improve the customer experience

What you'll need to succeed:

  • Fluency in French and English (both written and verbal)
  • Proven track record with client relationship management
  • Bilingual candidates will be given preference (English + French and/or Spanish)
  • Previous payment processing experience (cheque and cash handling) would be an asset
  • Ability to multi-task and meet deadlines
  • Customer centric and positive attitude
  • Flexible work schedule, evenings and weekend shifts
  • Efficient and likes to tackle problems with resolve to see them through to completion
  • Excellent oral and written communication skills
  • Proficiency in MS Office

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Cultures™ in 2018, we offer more than just the basics. Take advantage of:
  • An award-winning culture with regular social events + team lunches
  • Competitive pay
  • RRSP Contribution matching
  • Maternity leave top up program
  • Comprehensive medical, dental and vision coverage + fitness reimbursement
  • Onsite massage, yoga and fitness classes
  • Career learning and development programs
  • Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.
Technical Product Manager
Toronto, ON / Technology

About the role:

We are looking for an experienced Product Manager to take ownership of the roadmap for the Financeit Loan Servicing platform through leading the definition, execution, and roll-out of features that support the needs of our Customer Service, Collections, and Finance teams. We'd love to get to know you if you’re a detail oriented and analytical team player with a positive attitude and the experience to lead product development teams through all stages of the product lifecycle. You are also comfortable multi-tasking in a fast-paced and high-pressure startup environment, and hold yourself accountable for results. This position will report directly to the Director, Product Management and work closely with everyone on the Financeit team.

What you'll do:

  • Gain a deep understanding of the external and internal customer needs, identify and fill product gaps and generate new ideas that drive operational efficiency, improve customer satisfaction, and drive growth
  • Prioritize the initiatives on the roadmap based on stakeholder aligned outcomes that are pre-defined and measurable
  • Produce detailed business and functional requirements documentation including complex scenario mapping based on a combination of qualitative research with quantitative data
  • Liaise with internal stakeholders for optimum solutions to delivering value, including UX, Customer Service, Collections, Finance, Legal, and Compliance to deliver product in a regulated industry
  • Lead 1-2 product development teams, consisting of UX Designers, Content Writers, Developers and Quality Assurance groups in an agile product development cycle to facilitate timely iterative delivery
  • Facilitate the process for the team to figure out “how” a feature/story will be developed, including the breaking down of stories/requirements into technical tasks and effort estimation
  • Facilitate daily stand-ups, sprint planning, and sprint demos
  • Maintain relevant metrics that help the team see how they are doing
  • Monitor, track and provide outward communication for improved transparency on the team’s progress against their delivery goals for key product/feature releases
  • Collaborate with our Agile Coaches in guiding the team through the process of getting the best out of Agile collaboration and organization tools (Jira) and rituals (stand ups, retrospectives, etc) and in shielding the team from outside distractions

What you'll need to succeed:

  • Minimum of 5 years of experience in product management, business analysis, or software development management
  • Minimum of 2 years leading dev teams in an Agile environment through continuous delivery of product roadmaps
  • Knowledge and/or experience of Kanban, Scrum Methodologies, Extreme Programming and other team level Agile frameworks along with their strengths and shortcomings.
  • Direct experience building out complex web/SaaS platforms for the banking / lending/ FinTech industry
  • Direct experience integrating automation platforms and proven track record in process improvement a big plus
  • A knack for understanding customer needs and translating them into amazing products.
  • Analytical and meticulous - can easily find the edge cases when developing business requirements
  • Exceptional written and in-person presentation skills
  • Ability to multi-task and meet deadlines under pressure
  • Ability to engage customers (mostly internal super users) and ask them the right questions
  • Attention to detail and the tenacity to make sure quality standards are high
  • Ability to work with other disciplines to help make barriers disappear

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Cultures™ in 2018, we offer more than just the basics. Take advantage of:
  • An award-winning culture with regular social events + team lunches
  • Competitive pay
  • RRSP Contribution matching
  • Maternity leave top up program
  • Comprehensive medical, dental and vision coverage + fitness reimbursement
  • Onsite massage, yoga and fitness classes
  • Career learning and development programs
  • Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.
Software Quality Assurance Analyst
Toronto, ON / Technology

About the role:

We are looking for a QA Analyst to join our product development team. We’re searching for passionate candidates looking to work with a great team of Developers, Front End Developers, Designers & Product Managers. With a mix of manual and automated testing techniques you’ll use industry best practices and cutting edge technologies to ensure quality. Help us build a sales financing platform for the 21st century!

What you'll do:

  • Upstream testing and analysis to prevent bugs from entering the product
  • Creating, maintaining and executing test plans that test the product from end-to-end
  • Being an advocate for the user before the product hits the market
  • Executing test routines for integration, system, functional and UAT
  • Effectively collaborating with team members, including Designers & Developers, to achieve the best results
  • Providing test reports to Product Mangers & QA Manager to keep team updated on progress

What you'll need to succeed:

  • Minimum of 3 years of full time work experience in QA with a focus on manual testing
  • Experience with all phases of the testing lifecycle with a strong focus on requirement analysis, gap analysis, test case creation and execution
  • Must exhibit strong understanding of testing processes, methodologies and standards
  • Must have prior experience with test automation
  • Motivated to get involved in requirements gathering and translate that into test plans
  • Keen interest in working in smaller, closely knit teams of Front End Developers & Designers
  • Desire is to make QA a repeatable and scalable function, rather than having to constantly regression test
  • You look to understand the underlying “why” of product and understand the business inside-out
  • Proactive – you love giving feedback and strive to build a simple, better product
  • Recommended experience with CI servers, rspec, cucumber and Ruby on Rails, Linux, however this is not a requirement
  • Experience with cross browser and mobile testing is an asset

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Cultures™ in 2018, we offer more than just the basics. Take advantage of:
  • An award-winning culture with regular social events + team lunches
  • Competitive pay
  • RRSP Contribution matching
  • Maternity leave top up program
  • Comprehensive medical, dental and vision coverage + fitness reimbursement
  • Onsite massage, yoga and fitness classes
  • Career learning and development programs
  • Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.
Vice President (VP) of Marketing
Toronto, ON / Marketing

About the role:

Financeit is looking for an exceptional VP of Marketing to lead our marketing team and support our continued growth. As a member of our Executive team and reporting into the CEO, you will collaborate with cross-functional teams to craft and communicate our unique value proposition to our target audiences, and help enable our sales and client success organizations to effectively grow the business. This role requires industry expertise in building B2B / SaaS Marketing organizations. The ideal candidate has a deep understanding of all things digital including optimizing our website to achieve defined business goals and launching new strategies to generate leads. This role is highly visible and cross-functional, involving regular communication with executive management, product management, and sales leadership. You will be an active member of our Executive team.

Responsibilities:

  • Strategy & Positioning
    • Work with the company’s executive leadership team to help articulate the positioning of the company
    • Identify the key performance objectives required for success and how the Marketing team can support the pursuit of those objectives
    • Define a concrete marketing strategy that supports the company’s key performance objectives
    • Develop and manage a marketing budget for the company
    • Develop a view on Marketing’s role in the Home Services industry
  • Manage all Marketing Activities
    • Define and execute a PR strategy that capitalizes on opportunities to build awareness in the market for the Financeit corporate brand
    • Oversee and execute strategy on company marketing initiatives that contribute to our high growth goals, including lead generation, customer acquisition, marketing operations, content, social media, PR, branding, and trade show events
    • Serve as a champion for customer experience across the various customer touchpoints
    • Build a strong brand through the creation of meaningful collateral and content
    • Responsible for all our online marketing activities which include the evolution of our website and online presence across all digital channels
    • Lead and improve upon existing enterprise / account based marketing strategies for our Big Box and OEM merchants in the Home Services industry
    • Provide ongoing sales support to drive towards shared business goals
    • Manage the various marketing-related requests from across the organization and effectively prioritize work for the team ensuring a manageable and motivating work environment
  • Build a Strong Marketing Team
    • Lead the strategic planning process for the marketing team
    • Mentor, and empower the Financeit marketing team while developing a long-term plan for its structure and growth
    • Scale and lead our Creative team in developing a strong voice for our merchant audience
  • Work Effectively in a Cross-Functional Environment
    • Deeply understand the needs of customers and cross-functional stakeholders to position Financeit for continued success in existing verticals, while driving the vision for expansion into new business lines with new products
    • Align closely with product and sales teams to understand our merchants needs, create go-to-market strategies, and work with our PR and Design teams to create communication and collateral that reflects the company brand and value
    • Work with our Business Intelligence team to exercise a data-centric approach to use data to improve future marketing campaigns and results

Requirements:

  • 10+ years experience in B2B / SaaS marketing, ideally with hands-on experience in both Canada and the US
  • Prior experience building and managing teams in high-growth environments
  • Experience working and creating alignment cross-functionally
  • Excellent communication skills written, verbal, and visual are a must
  • Bachelor's degree or equivalent work experience, MBA a plus
  • Experience working with marketing automation platforms such as Pardot, Omniture, Hubspot, etc.
  • Experience working with analytics platforms and CRM platforms
  • Expert in all things related to digital marketing (SEO, SEM, social, etc.)
  • Experience working in a shared services oriented organization
  • Understanding of the Home Services industry is a plus

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Cultures™ in 2018, we offer more than just the basics. Take advantage of:
  • An award-winning culture with regular social events + team lunches
  • Competitive pay
  • RRSP Contribution matching
  • Maternity leave top up program
  • Comprehensive medical, dental and vision coverage + fitness reimbursement
  • Onsite massage, yoga and fitness classes
  • Career learning and development programs
  • Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.
Decision System Support Analyst, Risk Management
Sandy, Utah / Risk

About the role:

Financeit is seeking a talented and motivated Decision System Support Analyst to join our growing Risk team to support the company’s strategic risk management vision. This person will have a good understanding of credit origination strategies gained through experience in risk management in a consumer lending environment. In this role the incumbent will be responsible for translating business and risk requirements into effective solutions to deliver advanced credit origination strategies in Canada and the US.

What you'll do:

  • Using various process modeling and design techniques, design, document, and implement risk and fraud models and strategies into the credit decision system platform (GDS Link)
  • Collaborate with key business stakeholders including Operations, Risk, and Product
  • Work with the QAT lead to define acceptance test criteria by considering all possible outcomes of the use cases
  • Lead the communication with 3rd party data providers to understand how to map the technical requirements to the solution design
  • Communicate project scope, status and risks to all stakeholders
  • Additional duties as required

What you'll need to succeed:

  • Bachelor’s degree in Math, Business, Computer Science, or other quantitative discipline
  • 3+ years of directly related experience developing and implementing origination strategies in a decision engine/originations platform (eg. GDS Link, FICO OM, Experian SM/Powercurve)
  • Experience documenting complex process flows, and developing test plans
  • Working knowledge or experience with Solution Design, Workflow Modeling, Process and Data mapping
  • Advanced knowledge and experience using MS Excel
  • Familiarity with SQL or similar program language considered an asset
  • Strong analytical and critical thinking skills
  • Ability to read and interpret system specification documents, APIs
  • Exceptional written, verbal communication, presentation, and time management skills

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
  • Competitive pay
  • Comprehensive medical, dental and vision coverage
  • 401K Contribution matching
  • Maternity leave top up program
  • Career learning and development programs

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.
Decision System Support Analyst, Risk Management
Toronto, ON / Risk

About the role:

Financeit is seeking a talented and motivated Decision System Support Analyst to join our growing Risk team to support the company’s strategic risk management vision. This person will have a good understanding of credit origination strategies gained through experience in risk management in a consumer lending environment. In this role the incumbent will be responsible for translating business and risk requirements into effective solutions to deliver advanced credit origination strategies in Canada and the US.

What you'll do:

  • Using various process modeling and design techniques, design, document, and implement risk and fraud models and strategies into the credit decision system platform (GDS Link)
  • Collaborate with key business stakeholders including Operations, Risk, and Product
  • Work with the QAT lead to define acceptance test criteria by considering all possible outcomes of the use cases
  • Lead the communication with 3rd party data providers to understand how to map the technical requirements to the solution design
  • Communicate project scope, status and risks to all stakeholders
  • Additional duties as required

What you'll need to succeed:

  • Bachelor’s degree in Math, Business, Computer Science, or other quantitative discipline
  • 3+ years of directly related experience developing and implementing origination strategies in a decision engine/originations platform (eg. GDS Link, FICO OM, Experian SM/Powercurve)
  • Experience documenting complex process flows, and developing test plans
  • Working knowledge or experience with Solution Design, Workflow Modeling, Process and Data mapping
  • Advanced knowledge and experience using MS Excel
  • Familiarity with SQL or similar program language considered an asset
  • Strong analytical and critical thinking skills
  • Ability to read and interpret system specification documents, APIs
  • Exceptional written, verbal communication, presentation, and time management skills

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
  • An award-winning culture with regular social events + team lunches
  • Competitive pay
  • Comprehensive medical, dental and vision coverage + fitness reimbursement
  • Onsite massage, yoga and fitness classes
  • RSP Contribution matching program
  • Maternity leave top up program
  • Career learning and development programs
  • Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.
Risk Analyst, Strategy & Analytics (U.S.)
Toronto, ON / Risk

About the role:

We’re looking for someone to provide value added business/data analytics and reporting to the management, board and stakeholders for the U.S. lending business. The individual will perform reporting and analysis on the consumer loan portfolio and respective risk strategies, including the design, development, and implementation of ongoing monthly risk reporting (dashboard and reporting package production). Working under the direction of Senior Manager, Modelling & Analytics, this role also supports the development and ongoing monitoring of new origination strategies in the US and Canada.

What you'll do:

  • Perform reporting and analysis on portfolio segments and credit risk strategies
  • Identify patterns in data and recommend improvements in strategies and quantify the benefits; present recommendations to management and senior management
  • Assist the design, development, and implementation of risk models to support new account origination and fraud identification/mitigation
  • Work with business leads to understand business objectives and needs for portfolio insights and document requirements to design, develop, and implement appropriate analytics and reporting to deliver the required insights
  • Design, develop, and implement risk reporting packages/dashboards for monthly/quarterly distribution (e.g. origination, credit performance, profit/loss metrics, delinquency)
  • Develop and maintain risk management and modeling/analytics documentation supporting analytics and reporting procedures.
  • Assist in maintaining production risk management data/reporting infrastructure

What you'll need to succeed:

  • University degree in Business, Statistics, Engineering, Mathematics or other quantitative discipline
  • Hands on experience conducting credit risk analytics and reporting to support consumer credit origination and/or portfolio management strategies is a must
  • 2+ years of relevant experience using advanced tools such as SAS, R, Python, SQL, for the purpose of data mining, analytics, reporting, and generating business insights
  • Good understanding of credit bureau data and internal account data used for generating models and strategies
  • Experience with business intelligence tools such as Looker, Tableau, Qlik, etc. an asset
  • Expertise with data manipulation, cleaning, and visualization, reporting techniques, and report automation
  • Strong analytical problem solving skills with the ability to critically evaluate business problems and find optimal solutions
  • Highly organized and able to prioritize and handle a variety of tasks and responsibilities simultaneously and efficiently
  • Energetic and enthusiastic team player, capable of working both independently and in a team environment with high attention to detail for accuracy, and initiative to follow up on items and get things done
  • Advanced skills in using MS Excel and PowerPoint or Google equivalents to create management presentations

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
  • An award-winning culture with regular social events + team lunches
  • Competitive pay
  • Comprehensive medical, dental and vision coverage + fitness reimbursement
  • Onsite massage, yoga and fitness classes
  • RSP Contribution matching program
  • Maternity leave top up program
  • Career learning and development programs
  • Casual dress code

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Not what you are looking for?

Not to worry. We’re always on the lookout for talented people. Tell us why you’d be a great fit at peoplesuccess@financeit.io

Financeit is committed to providing a barrier-free environment for our current and future employees. Applicants needing accommodation in the recruitment and interview process are invited to contact us directly and confidentially about their accommodation needs. Learn more about Accessibility at Financeit here.