What it’s like to work with us
What’s better than enjoying what you do for a living?
The answer is simple: Doing what you do with an award-winning company that values and embraces who you are, your talents, and helps you flourish both at work and in life. A company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us. To learn more about our culture at Financeit, click here to download our PDF Culture Book.
Benefits & Perks
At home, in the office, or a mixture of the two locations, when you work in your optimal setting, we all win. Learn more about our hybrid policy here.
From vacation and personal days, to volunteer and sick days, life in and out of work is better when you can take time away.
Look after your health with our extended health care coverage, Employee & Family Assistance Program (EFAP), Lifestyle Spending Account, gym membership discounts, and virtual yoga, fitness and meditation classes.
At Financeit, we care about your financial wellbeing – enjoy our RRSP matching and parental leave top up programs.
Habitat for Humanity and Shelter Movers are just two causes we support, alongside others that are company wide fundraising initiatives.
Nurture your career growth and skills with company-supported courses, workshops, coaching sessions, and more.
Where We Gather: The Well
Conveniently located in downtown Toronto, our newly built office is a stone’s throw from the lake, shops, restaurants, and transit. Union Station is a short 15-minute walk away, and for cyclists there are bike racks and showers to freshen up. The space is fully accessible and features hotel seating, collaboration spaces, a wellness room, lockers, and a well-stocked kitchen. Plus, there’s foosball, arcade, and board games to help keep it fun! Check out a 3D tour of our office here.
Open Positions:
About the role:
As a Technical Implementation Manager, you will play a crucial role in ensuring that our products are effectively adopted, utilized, and understood by both our internal stakeholders and customers. This role requires a unique combination of technical expertise, client support, and exceptional communication and training skills.What you’ll do:
- Develop an in-depth understanding of the product portfolio, keeping current with updates, and enhancing product knowledge.
- Collaborate with various teams to create training programs, empower sales, customer support, and marketing with effective resources, and design customer training initiatives, including webinars and documentation.
- Oversee onboarding programs for new users/clients and create ramp-up plans for product launches.
- Support Technical enablement for technical users and liaison with relevant internal and external teams to support API set up, testing and onboarding.
- Maintain and update product documentation, establish a feedback loop for continuous improvement, and collaborate with cross-functional teams to support go-to-market execution. are integral aspects of their responsibilities.
- Minimum of 3 years of experience in enterprise customer success in a technical environment or enterprise training and coaching.
- Direct experience making technical training documentation compelling and exciting for a diverse set of user personas.
- Knowledge of best practices and tools for training while developing sustainable processes and frameworks to be used to create internal standards.
- A knack for understanding customer needs and translating them into solutions while managing customer expectations.
- Exceptional written and storytelling presentation skills.
- Facilitating product launches, go-to-market material and organizing/project managing multiple priorities.
- Understanding of Data Visualization tools and how to train users to find insights within the data.
- A curious and problem-first mindset, exploring the root pain points and collecting user feedback to discuss with both the Product and business functional groups.
- Self-managed, organized, proactive individual contributor with the ability to work with other cross-functional groups to help make barriers disappear.
- Experience in developing software solutions for enterprise or business-to-business-to-consumer (B2B2C).
- Home improvement or big-box retail experience.
- Supporting a large-scale enterprise migration.
- Understanding of User Research, Design Thinking, Product Analytics, Adult Education, GTM/Product Marketing strategies and Product Management frameworks.
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- In office massage, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Develop, maintain, and manage strong long-term relationships with District and Territory Managers across all of EGIA brands.
- Works autonomously as the lead resource for EGIA Optimus Canada, while developing partner marketing calendar, program proposals, and on-going projects.
- Leverage data-based tools to provide business KPIs and on-going reporting to strategic partners.
- Manage quarterly business reviews with leadership and support teams.
- Deliver consistently against assigned volume goals, while prioritizing and delivering an excellent business experience to Financeit’s key partners.
- On-board and enroll dealers into the financing program and conduct training and education sessions to support activation.
- Renew existing dealers while negotiating preferential terms to meet business targets.
- Recommend best practices to improve planned consumer financing programs with a deep understanding of target market and dynamics.
- Use expert product knowledge and sales consultation to increase partner engagement.
- Work quickly to address and resolve partner issues while coordinating with internal and external resources.
- BA degree or equivalent practical experience.
- 5 years of experience with business development, and hands-on face-to-face direct sales.
- Experience in consumer lending, SaaS or Home Improvement is preferred.
- Demonstrated expertise in managing successful business-to-business sales and service relationships.
- You know your way around a CRM, ideally Salesforce.
- Strong interpersonal and organizational skills.
- Ability to multitask and meet deadlines under pressure.
- Bilingualism is desirable but not required.
- Availability to travel across Canada to visit partners.
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid workplace options
- In office massage, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
About the role:
Reporting into the Senior Sales Operations Manager, this B2B role involves managing merchant relationships and dealing directly with the owners, finance managers and sales agents of businesses wishing to use our consumer financing platform. To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results.What you’ll do:
- Develop, maintain, and manage relationships with our business partners and internal stakeholders.
- Triage dealer loan issues to the appropriate teams and ensure issues are resolved in a timely manner.
- Use expert product knowledge and sales consultation to increase partner activity.
- Regularly update partners on the Financeit program and process.
- Teach businesses how to use our set of tools to position financing and offer monthly payments.
- Ensure new employees at merchants are fully trained on the Financeit platform.
- Ensure compliance to our approval and risk requirements.
- Grow volume with existing Partners, while supporting the field based sales teams.
- Work closely with the Merchant Approval, Activation and Engagement teams to improve the overall sales journey.
- BA degree or equivalent practical experience.
- 3 years of experience with hands-on direct sales and relationship management.
- Experience in consumer lending, SaaS or financial services is preferred.
- Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset.
- You know your way around a CRM, ideally Salesforce.
- Strong interpersonal and organizational skills.
- Ability to multitask and meet deadlines under pressure.
- Strong customer service and retail background are pluses.
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- In office massage, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Next Steps:
If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview. Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.About the role:
We are looking for a self-motivated and energetic Senior Credit Analyst to join our Lending Department. This role supports teams across operations: funding, underwriting, collections, sales, and service. Responsibilities include managing applications, loan quality audits, portfolio performance reports, partner monitoring, compliance assistance, and secondary loan reviews. You have a solid credit background, can identify trends to improve portfolio performance and take initiative in reducing credit and fraud risks. The ideal candidate will have experience in financial credit or underwriting, a history of improving efficiency, and ability to focus in dynamic settings.What you’ll do:
- Review and assess all applicant’s credit and documentation quality to determine if they meet our Underwriting and Loan Disbursal policies and guidelines.
- Request additional adjudication on loans that contain errors on: Proof of Income calculation or Loan Documentation.
- Escalate and interrupt the disbursal of a loan that contravenes any funding and disbursal policies, as outlined in the Underwriting Guidelines.
- Adhere to all compliance measures as outlined in the Compliance Management Program and Consumer Law Policies.
- Monitor and flag applications suspected of Fraudulent Activity up to and including Identity Theft to the Risk and Lending management team for further action.
- Monitor existing portfolio and merchant activity on an ongoing basis and their current state of credibility, profitability and potential fraud or risk assessment.
- Analyze existing credit and reporting trends to identify opportunities, gaps, and areas of concern/improvement for the lending team.
- Provide assistance with ad hoc reporting and support quarterly loan auditing by reviewing and evaluating funded loans.
- Brainstorm and create various new insightful research projects using available data and share with key stakeholders.
- Understand and use our UAT environment to test new product changes as required by the business.
- Work with Operations team management to provide feedback and training opportunities for staff development.
What you'll need to succeed:
- Minimum of 2 years of credit experience or related industry experience.
- In-depth knowledge of Risk Management and Credit Evaluation.
- Strong analytical skills and extreme attention to detail.
- Excellent problem solver with solid organizing and time management skills.
- Excellent oral and written communication skills.
- Ability to work with minimal supervision.
- Ability to multi-task and can adjust priorities on-the-fly.
- Proficiency in MS Office.
- Bachelor’s degree in a relevant discipline.
- Availability between the hours of 9:00 AM and 7:00 PM Monday to Friday.
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:- An award-winning culture with a collaborative & inclusive team.
- Competitive pay and performance based bonus.
- Committed to flexible work arrangements, offering hybrid workplace options.
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program.
- In office massage, meditation & workout sessions.
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.
- Career learning and development programs.
Next Steps:
If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview. Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.About the role:
Do you want an exciting career in one of the fastest growing companies in the FinTech industry, and to be part of an innovative, entrepreneurial team that disrupts the financial and business services space? If you’ve answered yes to all of the above, we want to hear from you! We are looking for an experienced finance professional with a proven track record of crafting accurate and complex financial models, a strong drive for accuracy in reporting and analysis, and a curiosity for improving processes. This position will report to the VP, FP&A and have responsibility for supporting all parts of our budgeting process, management reporting, as well as ad-hoc reporting and analysis functions.What you’ll do:
- Responsible for corporate planning and forecasting models to support strategic planning, reporting and provision of advice and insight to the business leaders
- Support with building structure around budgeting process to drive P&L alignment and accountability with all functions
- Assist in Analyzing and investigating P&L performance and variances between plan/forecast and actual results
- Understand the operating and economic environment and take into account the business outlook
- Assist the Product Department in structuring and the economics of new or existing products and merchant partnership relationships
- Provide decision support, financial and analytical counsel to facilitate decision-making around strategic business initiatives; act as a key finance business partner to leaders across the organization
- Assisting with the preparation of Board reporting packages as well as Investor and Lender decks
- Identify opportunities to drive revenue, optimize margins, and reduce costs
- Communicate results to business leads and operational teams
- Support M&A or other corporate activities
- Prepare various ad hoc analysis and projects to assist with the management of the business.
- Superior Excel skills required, including experience with detailed financial modelling (complex formulas, advanced functions, tables/pivot tables)
- 4+ years of experience in financial analysis, preferably in financial services including M&A, transaction services or audit
- A professional designation (CFA, CBV, CPA) or MBA will be an asset
- Initiative and the ability to perform in a fast-paced, unstructured environment
- Ability to work independently with minimal guidance to meet corporate and team objectives
- Solid two-way communication skills, both verbal and written
- Strong attention to detail and intellectual curiosity
- Experience with accounting systems an asset
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based annual bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
À propos du rôle :
Nous recherchons un représentant du succès client bilingue; enthousiaste et motivé pour se joindre à l'équipe de Financeit. En tant que représentant du succès client, vous serez la personne de référence pour aider à répondre aux questions, résoudre les problèmes et offrir une excellente expérience à nos partenaires et à nos emprunteurs. Vous effectuerez et coordonnerez également les remboursements de prêts. Notre équipe Succès Client jouit d'un haut niveau d'autonomie et travaille au sein d'une équipe véritablement collaborative.Nous offrons un salaire de base très compétitif et la possibilité pour vous d'augmenter significativement votre rémunération mensuelle avec des primes de 500$/mois en moyenne.Ce que vous ferez :
- Fournir un service client de premier ordre en répondant aux demandes de nos partenaires et nos emprunteurs par téléphone et par e-mail.
- Répondre rapidement à toutes les demandes et laisser des notes détaillées sur les interactions avec les clients.
- Afficher, concilier et équilibrer les transactions financières quotidiennes liées aux remboursements et aux annulations de prêts.
- Maintenir des accords de niveau de service stricts associés au traitement des paiements et aux rapprochements quotidiens, hebdomadaires et mensuels.
- Comprendre tous les rouages des services et produits de Financeit.
- Identifier les opportunités d'amélioration de l'expérience globale du service client.
- Être un champion interne et une voix pour nos partenaires/emprunteurs.
- Travailler sur d'autres projets spéciaux pour améliorer l'expérience client.
Conditions
Ce dont vous aurez besoin pour réussir:
- Expérience avérée en gestion de la relation clientèle.
- Une expérience antérieure dans le traitement des paiements (manipulation de chèques et d'espèces) serait un atout.
- Capacité à effectuer plusieurs tâches et à respecter les délais.
- Attitude positive et centrée sur le client.
- Efficace et aime s'attaquer aux problèmes avec détermination pour les résoudre.
- Excellentes compétences en communication orale et écrite.
- Maîtrise de MS Office.
- Horaire de travail flexible, quarts de soir et de fin de semaine.
- Disponibilité entre 9h00 et 21h00 du lundi au vendredi et entre 10h00 et 18h00 le samedi.
Avantages:
Lauréat de la culture d'entreprise la plus admirée au Canada en 2021 et 2023, nous offrons plus que les bases. Profiter de:
- Une culture primée avec une équipe collaborative et inclusive.
- Rémunération compétitive avec un plan incitatif d'une moyenne de 500$ par mois.
- Couverture médicale, dentaire et de la vision complète + compte Lifestyle.
- Programme de jumelage REER et de complément de congé de maternité.
- Cours de yoga virtuels hebdomadaires, séances de méditation et d'entraînement.
- Événements virtuels, fêtes d'entreprise, activités d'équipe amusantes et initiatives caritatives.
- Programmes d'apprentissage et de développement de carrière.
Prochaines étapes:
Si ce que vous venez de lire vous passionne, nous aimerions avoir de vos nouvelles ! Veuillez s’il vous plaît soumettre votre candidature et nous vous contacterons si vous êtes sélectionné pour une entrevue téléphonique. Financeit est un employeur garantissant l'égalité des chances. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.About the role:
We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.What you’ll do:
- Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email.
- Respond to all inquiries promptly and maintain detailed notes and customer information.
- Post, reconcile, and balance daily financial transactions related to loan payments and reversals.
- Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations.
- Understand all the ins and outs of Financeit’s services and products.
- Identify opportunities to improve overall customer service experience.
- Be an internal champion and voice for our Partners/Borrowers.
- Work on other special projects to improve the customer experience.
What you'll need to succeed:
- Proven track record with client relationship management.
- Excellent oral and written communication skills in English and French.
- Previous payment processing experience (cheque and cash handling) would be an asset.
- Ability to multitask and meet deadlines.
- Customer centric and positive attitude.
- Efficient and likes to tackle problems with resolve to see them through to completion.
- Proficiency in MS Office.
- Flexible work schedule, evenings and weekend shifts.
- Availability between the hours of 9:00 AM and 9:00 PM Monday to Friday, and between 10:00 AM to 6:00 PM on Saturdays.
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Next Steps:
If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview. Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.About the role:
Reporting into the Senior Sales Manager, this B2B role involves managing merchant relationships and dealing directly with the owners, finance managers and sales agents of businesses in the Home Improvement space wishing to use our consumer financing platform. The ideal candidate is enthusiastic, a team player with a positive attitude, and is regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results. This is a remote role and the Account Manager can work from anywhere within British Columbia.What you’ll do:
- Develop, maintain and manage strong relationships with our business partners
- Use expert product knowledge and sales consultation to increase partner activity
- Regularly update and coach partners on the Financeit program and process
- Teach businesses how to use our set of tools to position financing and offer monthly payments
- Develop and execute regular training and coaching sessions with small and midsize businesses
- Ensure new employees at our merchants are fully trained on the Financeit platform
- Ensure compliance to our approval and risk requirements
- Grow volume with existing Partners, while getting new Partners ramped up and generating consistent volume
What you'll need to succeed:
- 3+ years of experience with hands-on direct sales and relationship management
- 1+ years of experience in Home Improvement or consumer lending
- You must be located in British Columbia
- Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
- You know your way around a CRM, ideally Salesforce
- Strong interpersonal and organizational skills
- Ability to multitask and meet deadlines under pressure
- Strong customer service and retail background are pluses
Some of the perks of working at Financeit:
Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:
- An award-winning culture with a collaborative & inclusive team
- Base salary from $60,000 - $70,000 and a monthly variable bonus plan based on performance
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Next Steps:
If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview. Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.About the role:
We are looking for an enthusiastic and self-motivated Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems, and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.What you’ll do:
- Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email.
- Respond to all inquiries promptly and maintain detailed notes and customer information.
- Post, reconcile, and balance daily financial transactions related to loan payments and reversals.
- Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations.
- Understand all the ins and outs of Financeit’s services and products.
- Identify opportunities to improve overall customer service experience.
- Be an internal champion and voice for our Partners/Borrowers.
- Work on other special projects to improve the customer experience.
What you'll need to succeed:
- Proven track record with client relationship management.
- Previous payment processing experience (cheque and cash handling) would be an asset.
- Ability to multitask and meet deadlines.
- Customer centric and positive attitude.
- Efficient and likes to tackle problems with resolve to see them through to completion.
- Excellent oral and written communication skills.
- Fluency in French is preferred.
- Proficiency in MS Office.
- Flexible work schedule, evenings, and weekend shifts.
- Availability between the hours of 9:00 AM and 9:00 PM Monday to Friday, and between 10:00 AM to 6:00 PM on Saturdays.
Some of the perks of working at Financeit:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Next Steps:
If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview. Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.What you’ll do:
- Develop, maintain and manage strong relationships with our business partners
- Use expert product knowledge and sales consultation to increase partner activity
- Regularly update and coach partners on the Financeit program and process
- Teach businesses how to use our set of tools to position financing and offer monthly payments
- Develop and execute regular training and coaching sessions with small and midsize businesses
- Ensure new employees at merchants are fully training on Financeit platform
- Ensure compliance to our approval and risk requirements
- Grow volume with existing Partners, while getting new Partners ramped up and generating consistent volume
- 3+ years of experience with hands-on direct sales and relationship management
- 1+ years of experience in Home Improvement or consumer lending
- You must be located in Alberta
- Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
- You know your way around a CRM, ideally Salesforce
- Strong interpersonal and organizational skills
- Ability to multitask and meet deadlines under pressure
- Strong customer service and retail background are pluses
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
About the role:
Reporting into the Senior Sales Manager, this B2B role involves managing merchant relationships and dealing directly with the owners, finance managers and sales agents of businesses wishing to use our consumer financing platform. To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results. This is a remote role and the Account Manager can work from anywhere within Alberta.What you’ll do:
- Develop, maintain and manage strong relationships with our business partners
- Use expert product knowledge and sales consultation to increase partner activity
- Regularly update and coach partners on the Financeit program and process
- Teach businesses how to use our set of tools to position financing and offer monthly payments
- Develop and execute regular training and coaching sessions with small and midsize businesses
- Ensure new employees at merchants are fully training on Financeit platform
- Ensure compliance to our approval and risk requirements
- Grow volume with existing Partners, while getting new Partners ramped up and generating consistent volume
What you'll need to succeed:
- 3+ years of experience with hands-on direct sales and relationship management
- 1+ years of experience in Home Improvement or consumer lending
- You must be located in Alberta
- Demonstrated expertise in managing successful business-to-business sales and service relationships in an asset
- You know your way around a CRM, ideally Salesforce
- Strong interpersonal and organizational skills
- Ability to multitask and meet deadlines under pressure
- Strong customer service and retail background are pluses
Some of the perks of working at Financeit:
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering fully remote and hybrid workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Next Steps:
If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview. Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.- Negotiate payment of debts in accordance with client and company guidelines
- Reduce aging and balance delinquencies
- Conduct skip tracing
- Coordinate outbound collection letters
- Suggest improvements on operational processes and establish best practices
- Produce reports, analyze data, identify trends, and provide recommendations
- Identify and escalate risks as well as potential fraud
- Update and document collection files with detailed information from clients, customers, agencies, and maintain professional communications
- Support the collections team and management on all objectives
- Minimum of 2 years’ experience as a proven collections expert
- Fluency in French and English is required
- Strong understanding of consumer credit (secured and unsecured)
- Excellent collections, skip tracing, and negotiation skills
- Proven track record of curing difficult accounts
- Excellent customer service skills and de-escalation abilities
- Thorough understanding of all privacy and collection laws
- Repossession and PPSA experience is an asset
- Proficient in Word, Excel, PPT, and Google solutions (Chrome, Docs, Mail, Calendar)
- Availability to work one Saturday/month.
- An award-winning culture with a collaborative & inclusive team
- Base pay + Performance Bonus
- Committed to flexible work arrangements, offering hybrid workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
- Negotiate payment of debts in accordance with client and company guidelines
- Reduce aging and balance delinquencies
- Conduct skip tracing
- Coordinate outbound collection letters
- Suggest improvements on operational processes and establish best practices
- Produce reports, analyze data, identify trends, and provide recommendations
- Identify and escalate risks as well as potential fraud
- Update and document collection files with detailed information from clients, customers, agencies, and maintain professional communications
- Support the collections team and management on all objectives
- Minimum of 2 years’ experience as a proven collections expert in a banking or agency setting or
- Extensive experience in customer success roles
- Bilingualism in both French and English will be a strong asset
- Strong understanding of consumer credit (secured and unsecured)
- Excellent collections, skip tracing, and negotiation skills
- Proven track record of curing difficult accounts
- Excellent customer service skills and de-escalation abilities
- Thorough understanding of all privacy and collection laws
- Repossession and PPSA experience is an asset
- Proficient in Word, Excel, PPT, and Google solutions (Chrome, Docs, Mail, Calendar)
- Availability to work one Saturday/month.
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- Weekly virtual yoga classes, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs
Not what you are looking for?
Not to worry. We’re always on the lookout for talented people. Tell us why you’d be a great fit at humanresources@financeit.io
Financeit is committed to providing a barrier-free environment for our current and future employees. Applicants needing accommodation in the recruitment and interview process are invited to contact us directly and confidentially about their accommodation needs. Learn more about Accessibility at Financeit here.