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Bring your ideas to work
When you join Financeit, you become part of a smart, driven team and an award-winning culture. We’ve been named one of Canada’s Most Admired Corporate Cultures™ and we’re featured in The Career Directory. But what makes our culture so great? Casual dress code, open communication, and team socials to start. Join us and find out for yourself.
Where we work.
Our headquarters, located in Toronto’s Entertainment District, is easily accessible, with TTC subway and streetcar stops just around the corner. Union Station is a stone’s throw away and a bike path arrives right at our doorstep.
Ideas live here.
We’re always on the lookout for creative, idea-driven people to add to our team. We’re a collaborative bunch, so bring your big ideas to work.
What about benefits?
We offer more than just the basics. Take advantage of our RRSP matching, our maternity leave top-up program, as well as onsite massage, yoga, and fitness. Our lifestyle spending account will cover part of the tab, and you’ll have standard medical, dental, vision and wellbeing coverage as well.
Open Positions:
Project Manager
About the role:
The Project Manager under the direction of the Project Management Office (PMO), will primarily be responsible for assisting with the planning and execution of major strategic projects. This role will have exposure across all business units and will work cross-functionally with teams to execute projects. The successful candidate will bring experience and passion for a blend of project leadership, strategic development, analytics, project management and reporting.What you'll do:
- Support the strategic planning process, and ensure project delivery meets the business case objectives of scope, budget, timeline and quality
- Collaborate with business units to build consensus on strategic initiatives and identify interdependencies, risks, resourcing, and timing
- Establish project KPIs and help deliver value from project through consistent quality, structure and clarity of all project deliverables
- Develop and execute on the cross-functional plan including establishing governance, reporting, communication and change management for strategic initiatives
- Monitor and report on project progress to stakeholders
What you'll need to succeed:
- 5-7 years of relevant work experience
- Bachelor’s Degree required, advanced degree a plus
- Prior experience in consulting is an asset or Project Management Professional (PMP) certification
- Working knowledge of Project Management Body of Knowledge (PMBOK) standards an asset
- Working knowledge of agile-based software development lifecycles
- A strategic thinker with proven project management skills
- Ability to establish project objectives, build work plans, assemble teams, and deliver results
- Strong communication skills and a team player with a proven ability to work cross-functionally within an organization
- A self-starter who thrives working in ambiguous situations and a fast-paced work environment
- Experience developing and delivering executive level presentations
- Highly organized and detail oriented, comfortable balancing multiple competing projects
Benefits:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with regular social events + team lunches
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- Onsite massage, yoga and fitness classes
- Career learning and development programs
- RSP Contribution matching
- Maternity leave top up program
- Casual dress code
- Flexible work hours
Customer Service Representative
About the role:
We are looking for an enthusiastic and self motivated Customer Service Representative to join our team. As a Customer Service Representative you must be flexible with an aptitude for learning, understanding and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.
What you’ll do:
- Answer incoming calls and respond to customer’s requests
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors
- Responsible for adapting to fast changing guidelines with customers
- Informs clients by explaining procedures; answering questions; providing information
- Maintains and improves quality results by adhering to standards and guidelines
What you'll need to succeed:
- High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call centre or retail environment is preferred
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
- Ability to type at least 25 words per minute is preferred
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
- Maintain reliable transportation to ensure punctuality for shifts
- You must also be available to work various shifts between the hours of 8:00am to 10:00pm Monday to Friday, and 10:00am to 8:00pm on Saturday and Sunday.
Benefits
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service w/company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90 day probationary period
- $200 Monthly Incentive Bonus Plan
- Weekly $25 gift card drawing for meeting goals
- Career learning and development programs
- Casual dress code
Next Steps:
If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.
IT Support Specialist (Contract)
About the role:
We are looking for an enthusiastic IT generalist that has a broad set of technical skills to help our IT team support its internal users.
The successful candidate is a personable team player with a positive attitude, strong communication and presentation skills. He or she must multi-task and thrive in a fast-paced start-up environment and hold himself/herself accountable for results.
This position will report directly to the Information Technology Manager and will work closely with everyone in the Financeit IT team. We work in an open office environment and have a lot of fun.
What you’ll do:
- Administer, Monitor, and maintain the VoIP Telephone System for the call centre
- Register and classify received Incidents and undertake an immediate effort to resolve them as quickly as possible
- Process and respond to service requests and keep users informed about their incident’s status at agreed intervals. Service Requests include but are not limited to: computer re-imaging, application, installation, device/printer Installation, Wi-Fi setups, VoIP phone setup
- Monitor the Local Area Network which includes Internet Connectivity
- Manage Zoom rooms and other meeting tech
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Troubleshoot system and network problems and diagnose and solve hardware or software faults
- Apply excellent problem-solving skills to uncover the root cause for technical issues and creatively find ways to resolve them
- Communicating complex concepts to a general audience
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Walk staff or clients through a series of actions, either face to face or over the telephone to help set up systems
- Set up new user accounts and profiles and resolve password issues
- Respond within agreed time limits to call-outs
- Prioritize and manage many open cases simultaneously
- Establish a good working relationship with customers and other professionals, e.g., software developers
- Test and evaluate new technologies and find new innovative ways to help with job efficiency
What you'll need to succeed:
- Minimum 2 years experience in an IT support or related role in an enterprise environment
- Minimum 2 years experience with Cloud-based Contact Centre Telephony platforms such as Connect First (Ring Central), Twilio, or Amazon Connect.
- Post secondary school education, relating to IT and any other IT/network related qualifications or training are also desirable
- ITIL V3 Foundations Certification
- Microsoft Certified Professional Certification (MCP), an advantage
- Cisco Certified Network Associate (CCNA), an advantage
- Having a working knowledge of common information technologies and systems
- Expert-level Knowledge on Windows and Mac Client Operating Systems
- Should be able to display a technical, logical thought process
- Good Working knowledge on Windows Active Directory /JAMF
- Maintain composure and customer focus while troubleshooting and solving issues.
- Good working knowledge on Networking technologies (VPN, Wi-Fi, LAN)
- Interested on cutting edge technologies
- Must be energetic and have high attention to details
- Must not be afraid to think
- Must be willing to work on shifting schedules and on-call duties
Benefits:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with regular social events + team lunches
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- 401k enrolment
- Career learning and development programs
- Casual dress code
Next Steps:
*Please note, this is a 6 month contract. If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview. Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Assistant Marketing Manager
About the role:
We’re looking for an experienced, well-versed marketer to support marketing programs and initiatives within our team. Reporting to the Senior Manager, Solutions Marketing, you will be responsible for supporting and enforcing the goals and activities of the Marketing department and will develop successful execution of marketing and communications strategies to drive acquisition and retention. You will execute on lead activities including demand generation, content marketing, social media and events. The ideal candidate will be experienced in all marketing channels, with strengths in the following areas: integrated marketing, digital and content marketing, social media, PR and communications, sales enablement (including onboarding flows, training, educational content and channel support), plus an understanding of how to use data to engage SMBs. You will be receptive to growth and change whilst demonstrating expertise, professionalism and passion for marketing within a dynamic start-up culture.What you'll do:
- Manage and execute integrated strategic marketing plans for awareness, acquisition and growth across the Financeit line of business
- Support the building of onboarding, engagement and retention programs, product launches, digital marketing, distributor/partnership marketing, brand and customer communications
- Manage innovative multi-channel lead generation activities (SEO, SEM, Social, eMail, direct mail, etc.), conversion and nurture programs
- Develop strategic content journeys and deliverables that measurably help retain and grow our business with existing partners
- Act as Project Manager in the creation and delivery of content strategies and tactics with concurrent deadlines and focuses
- Solicit input from key internal stakeholders regarding campaign plan requirements
- Partner with internal teams to create compelling content and offerings mapped to customer profiles
- Manage, track and report metrics and success criteria for marketing programs and activities
- Act as a brand steward, ensuring all messaging conforms to branding guidelines, legal requirements and remains consistent across the other lines of business
What you'll need to succeed:
- 3-5 years of extensive marketing experience
- Bachelor's degree/Masters in Marketing or related education
- Breadth of knowledge and experience in a wide range of marketing channels from traditional to digital and emerging in B2B/B2B2C
- Exceptional writing and editing, communication and presentation skills
- Strong understanding of marketing processes and workflows for best-in-class practices
- Solid understanding of key systems and tools used in marketing, e.g. email marketing programs, CRM (Salesforce, Pardot), SEM, social media (Facebook, LinkedIn)
- Diplomatic and tactful approach when building and nurturing internal and external relationships
- A strong team player with a positive, high-energy attitude. You love marketing, you love helping businesses grow and you love working with great people to achieve common goals
- Enjoy a balance of strategic work with hands-on-implementation, rolling up your sleeves is a must
- Knowledge and understanding of the financial services and payments industries (not required but a plus)
Benefits:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with regular social events + team lunches
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- Onsite massage, yoga and fitness classes
- Career learning and development programs
- RSP Contribution matching
- Maternity leave top up program
- Casual dress code
- Flexible work hours
Manager, Modelling and Analytics
About the role:
We’re looking for someone to provide value added business/data analytics and reporting to the management, board and stakeholders for the U.S. and Canadian lending businesses. The individual will perform reporting and analysis on the consumer loan portfolios and respective risk strategies, including the design, development, and implementation of ongoing monthly risk reporting (dashboard and reporting package production). This role also supports the development and ongoing monitoring of new origination strategies in the US and Canada.What you'll do:
- Provide analytic support across the credit risk lifecycle including tracking and managing portfolio risk performance and supporting loss forecasting
- Identify patterns in data and recommend improvements in strategies and quantify the benefits; present recommendations to management and senior management
- Assist the design, development, validation, and implementation of risk models to support new account origination and fraud identification/mitigation
- Identify innovative modeling techniques that leverage industry best practices and enhance portfolio profitability
- Research and review new alternative data sources with a view towards augmenting model performance
- Work with business leads to understand business objectives and needs for portfolio insights and document requirements to design, develop, and implement appropriate analytics and reporting to deliver the required insights
- Design, develop, and implement risk reporting packages/dashboards for monthly/quarterly distribution (e.g. origination, credit performance, profit/loss metrics, delinquency)
- Develop and maintain risk management and modeling/analytics documentation supporting analytics and reporting procedures
- Assist in maintaining production risk management data/reporting infrastructure
What you'll need to succeed:
- University degree in Business, Statistics, Engineering, Mathematics or other quantitative discipline
- Hands on experience developing origination models and strategies, conducting credit risk analytics and reporting to support consumer credit origination and/or portfolio management strategies is a must
- 4+ years of relevant experience in credit risk management in consumer lending using advanced tools such as SAS, R, Python, SQL, for the purpose of data mining, modelling & analytics, reporting, and generating business insights
- Good understanding of credit bureau data and internal account data used for generating models and strategies
- Experience with business intelligence tools such as Looker, Tableau, Qlik, etc. an asset
- Expertise with data manipulation, cleaning, and visualization, reporting techniques, and report automation
- Strong analytical problem solving skills with the ability to critically evaluate business problems and find optimal solutions
- Highly organized and able to prioritize and handle a variety of tasks and responsibilities simultaneously and efficiently
- Energetic and enthusiastic team player, capable of working both independently and in a team environment with high attention to detail for accuracy, and initiative to follow up on items and get things done
- Advanced skills in using MS Excel and PowerPoint or Google equivalents to create management presentations
Benefits:
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- An award-winning culture with regular social events + team lunches
- Competitive pay
- Comprehensive medical, dental and vision coverage + fitness reimbursement
- Onsite massage, yoga and fitness classes
- Career learning and development programs
- RSP Contribution matching
- Maternity leave top up program
- Casual dress code
- Flexible work hours
Not what you are looking for?
Not to worry. We’re always on the lookout for talented people. Tell us why you’d be a great fit at humanresources@financeit.io
Financeit is committed to providing a barrier-free environment for our current and future employees. Applicants needing accommodation in the recruitment and interview process are invited to contact us directly and confidentially about their accommodation needs. Learn more about Accessibility at Financeit here.