• Recruitment Excellence & Strategy: You’ll define what "great" looks like. From optimizing our recruitment tech stack to refining our interview process, you will lead the charge in making our hiring engine world-class.
• High-Impact Full-Cycle Recruiting: You’ll personally lead the search for our most critical, senior, or "hard-to-fill" roles, acting as a true consultant to the business.
• Talent Reviews & Succession: Partnering with the Senior HR Manager you will contribute to the Talent Review process, identifying high-potential employees and ensuring we have a robust internal pipeline for future leadership.
• Compensation Strategy: You’ll own compensation benchmarking and design data-driven salary structures that keep us competitive while ensuring internal equity.
• Team Leadership & Mentorship: You will directly manage the Talent Specialist, providing clear direction, removing roadblocks, and coaching them on their professional development. You are responsible for the overall output of the talent function.
• Manager Enablement: You’ll be the go-to mentor for hiring managers, teaching them how to interview for culture add, mitigate bias, and make confident, high-quality hiring decisions.
• Project Leadership: We have a lot of ambitious plans that you can help us lead or contribute to - from introducing pre-employment testing to compensation structures to automation, there are a lot of exciting things on the roadmap.
• Talent Analytics & Insights: You will own the narrative of our talent data. You'll track and analyze key metrics (e.g., quality of hire, time-to-fill, attrition trends, etc.) to provide the leadership team with actionable insights that influence our headcount planning and retention strategies.

Who you are: 

• A Strategic Thinker: You look beyond the "open headcount" and understand how a single hire impacts the company’s 3-year roadmap.
• Data-Informed: You’re comfortable with compensation modeling and using talent analytics to tell a story.
• An Expert Communicator: You can navigate difficult conversations with senior stakeholders and provide constructive feedback to executives.
• A Builder: You don't just follow a process; you enjoy creating them from scratch.

• Drive Strategic Delivery: Lead the full lifecycle of high-priority strategic projects, ensuring every initiative delivers measurable ROI and aligns with long-term business case objectives (scope, budget, and quality).
• Influence & Orchestrate: Work across business units to build high-level consensus, manage complex stakeholder ecosystems, and proactively resolve friction points between competing priorities.
• Architect Governance: Design and implement robust project governance frameworks, including sophisticated reporting structures, communication cadences, and change management strategies for enterprise-wide initiatives.
• Maximize Business Realization: Establish rigorous value-realization frameworks and advanced KPIs that connect project outputs to corporate strategy. You will lead regular impact-syncs to ensure the project team and executive sponsors are aligned on how deliverables drive bottom-line growth, efficiency, or competitive advantage, moving beyond "on-time delivery" to "on-value delivery."
• Executive Stewardship: A proven ability to act as a strategic partner to executive sponsors; you are comfortable navigating high-level stakeholders, providing data-backed recommendations, and respectfully challenging assumptions to ensure project integrity and strategic alignment.
• Mentor & Standardize: Contribute to the evolution of PMO methodologies and processes, mentoring junior project managers and championing best practices across the organization.

• Own features end-to-end from design through production and iteration (API, domain logic, background jobs, and UI).
• Design and write clean, testable, and maintainable code with clear separation of concerns.
• Make architectural decisions that improve reliability, scalability, and system clarity.
• Deliver new features, fix defects, and improve existing systems - not just patch symptoms.
• Work closely with Developers, Product, Design, and stakeholders to shape solutions, not just implement requirements.
• Identify risks, edge cases, and tradeoffs early and drive decisions forward.
• Mentor less experienced engineers on architecture, ownership, and code quality.
• Contribute to team processes, improving how we deliver, not just what we deliver.

• Drive the product roadmap for your specific domain, expertly balancing near-term feature delivery with long-term platform scalability.
• Communicate clearly with senior leaders, presenting insights, tradeoffs, and recommendations that inform strategy and drive company objectives.
• Act as the ultimate voice of the customer by applying a curious, problem-first mindset to deeply explore root pain points before collaborating on solutions.
• Champion projects from ideation to launch, meticulously defining requirements, finding the edge cases, and owning the final delivery and results.
• Lead development teams in an Agile environment through continuous delivery, organizing estimations, refining scope, and making smart trade-offs to meet deadlines.
• Prioritize product features based on market demand, strategic goals, and robust risk assessment to maximize business impact.
• Monitor product performance metrics after release, making data-driven decisions to iterate and continuously improve the product.

• Actively contribute at every stage of the project lifecycle, collaborating with the project team to brainstorm concepts, develop creative solutions, and design user flows while meeting deadlines.
• Own core component libraries to evolve the Centah design system, driving the design, specification, and maintenance of complex UI components, ensuring they meet the highest standards of craft and usability.
• Champion visual quality and craft, ensuring that every component—from buttons to complex data tables—is polished, accessible, and aligned with our brand identity.
• Demonstrate curiosity about user behavior and leverage quantitative and qualitative research to inform product and design decisions.
• Work closely with product stakeholders refining requirements, performing user interviews and running internal feedback sessions to find opportunities for usability improvement within the platform.
• Collaborate with developers to ensure technical feasibility, accepting input and feedback from different groups and making occasional compromises to deliver high-quality products on time.
• Prioritize UX debt by understanding complex information architecture and system mapping.
• Synthesizing requirements from many sources into elegant succinct designs.

Employee Experience & HR Operations

• Respond to employee inquiries and provide guidance on HR policies and programs.
• Complete administrative tasks such as preparing job change letters, employment letters and completing employment verification requests.
• Support employee relations matters as needed in partnership with senior HR team members.
• Process and track remote work requests and other HR-related employee requests.
• Administer and maintain time-off programs, ensuring accurate tracking and employee support.
• Support key employee lifecycle activities including onboarding, offboarding, and internal employee changes.

Payroll, Benefits & Compensation

• Own bi-weekly Canadian payroll processing to ensure employees are paid accurately and on time and act as back up for US payroll.
• Coordinate benefits administration, including enrolments, changes, and employee inquiries.
• Execute compensation increases and HRIS updates to maintain accurate employee records.

HR Programs & Compliance

• Coordinate annual compliance training and track completion across the organization.
• Assist with organizing Lunch & Learns and employee education sessions.
• Represent the People Success team on the DEIB committee and support related initiatives.
• Participate in Financeit’s Health & Safety program and assist the H&S Chair with compliance.

HR Data & Reporting

• Maintain accurate employee records within the HRIS.
• Support HR reporting and data tracking to help inform people-related decisions.
• Assist with preparing HR metrics and internal reporting for leadership.

• Develop strong relationships with potential new merchants.
• Identify potential new accounts while following up on inbound sales inquiries and other lead lists.
• Ensure all appropriate documentation and information have been obtained from merchants, and contact applicants until the applications are complete.
• Assess all new potential merchant partners within the Canadian market and review company and business owner/director information and performance as per Financeit onboarding guidelines.
• Respond to incoming merchant inquiries as required.
• Ensure merchant accounts are properly notated.
• Ensure compliance to our approval and risk requirements.

• Own and drive revenue growth for the region.
• Contribute to the development of sales operations and processes.
• Work with the reporting team and tools to deliver accurate reporting of team performance and goals.
• Guide direct reports to develop and execute strategic sales plans that will improve partner retention and growth.

• Responsible for hiring, developing, and retaining talent and building a high performing team with complementary skill sets.
• Train and support sales teams with industry knowledge and selling methods.
• Execute all aspects of the performance management culture, including development discussions regular coaching, feedback and performance improvement plans.

• • Measure and evaluate business strategy implementation against intended results.
  • Work closely with business leaders to support marketing campaigns and the creation of vertical-specific marketing materials for merchants and consumers.
  • Work closely with product management to integrate the company's products and services into existing and prospective customers’ businesses.

• Develop a company framework for managing channel risk, individual merchant risk, commercial product (multi-stage financing) risk, and concentration (ex. sub-vertical, geography, macroeconomic, etc.) risk.
• Build, deploy, maintain, continuously improve profit-optimising channel and merchant-level underwriting strategies, decisioning criteria, scores & controls.
• Support the development and continuous improvement of profit-optimising indirect consumer credit policies, strategies and tests for the home improvement and vehicle industries by ensuring that commercial counterparty exposure and channel effects are taken into consideration.
• Obtain internal alignment on, and deploy risk policies that are compliant with the organisation’s risk appetite and review, and/or escalate, approve / decline requests outside of established guidelines.
• Monitor strategy performance in a timeline manner, develop and execute backtesting, and help guide reporting and trigger requirements – working collaboratively with cross-functional stakeholders as required - to ensure that policies, strategies, and scores are effective and high-performing.
• Conduct regular financial and risk reviews of merchants and loan quality audits, and recommend changes to policies and procedures based on identified process gaps while ensuring corrective action is taken.
• Contribute to the continuous improvement of team efficiency and effectiveness by identifying high quality / well-managed data sources and opportunities for the team to apply AI and automation to key processes, reports and documentation.
• Go beyond the basics and dig deep into trends, anomalies and analytic findings to link them to actual real-world events, macroeconomic events, industry developments, and/or individual merchant / customer attitudes and behaviours to draw meaningful conclusions and insights that can improve ongoing business outcomes.
• Work with cross-functional partners to understand and incorporate their ideas and objectives into risk strategies.
• Contribute to strategic projects and initiatives related to risk management and company growth.
• Bring energy, positivity, and a team-first attitude every day, while striving to make the team and yourself better.

• Optimize the Current State: Take direct ownership of critical business processes within the lending and customer journey. You will be the point person for how work flows from step A to step B.
• Process Improvement: Apply best practices to identify root causes of bottlenecks, collect and synthesize new requirements and implement future-state solutions that drive operational excellence.
• Risk & Controls: Own the health of your processes. You will design, test, and monitor controls to ensure we are consistently meeting potential regulatory requirements and internal standards.
• KPI Management: Regularly evaluate process health through data. You won’t just report numbers; you’ll provide the "why" behind the trends and propose mitigation plans for senior leadership.
• Root Cause Analysis: When a process fails or a customer experience dips, you are the lead investigator. You’ll dig into the data to find the underlying issue and ensure it doesn’t happen again.
• Partner with Purpose: Work cross-functionally with Product, Engineering, Risk, and Operations teams to implement adoptable and scalable process changes.
• Training & Documentation: Ensure our SOPs (Standard Operating Procedures) are living documents. You will lead the creation of training materials to ensure our frontline teams are set up for success.
• Business Continuity: Manage and test business continuity plans for your assigned processes to ensure we are resilient in the face of disruption.

• Implementing and monitoring a comprehensive enterprise-wide information security risk management program
• Establishing annual and long-range security and compliance goals.
• Assessing the adequacy of, adherence to, and the effectiveness of Financeit’s information and data security framework
• Preparing periodic reporting to Senior Management and quarterly updates to the Board of Directors on key items around privacy and security
• Identifying required controls related to the availability, integrity and confidentiality of customers, business partners, employees, and business information, evaluating the effectiveness of control
• Assess developing security threats and help Senior Management identify and effectively manage potential security problems that might arise from Financeit’s current or proposed activities
• Understanding and interacting with the business to ensure the consistent application of policies and standards across all projects, systems, and services
• Monitoring remediation of information security, data security, and cyber security threats and assisting the Chief Compliance Officer in reporting those threats to Senior Management and the Board
• Coordinating Financeit’s information and data security audit programs, including SOC2 Type 2 and PCI-DSS
• Collaborate closely with the development team to integrate security throughout the Software Development Lifecycle (SDLC), ensuring that secure coding practices are consistently followed, potential vulnerabilities are identified and addressed early, and the final product meets stringent security standards.
• Support the organization's incident management process by identifying, investigating, and responding to security incidents, conducting root cause analysis, documenting findings, and implementing corrective actions to prevent future occurrences.
• Manage the third-party risk management process by assessing the security posture of vendors, ensuring compliance with organizational policies, conducting thorough due diligence during onboarding, and continuously monitoring third-party activities to identify and mitigate ongoing risks.

• Initiate and maintain contact with merchants or borrowers to identify new opportunities.
• Set and strive to achieve targets, contributing to the company's growth plan.
• Collaborate with team members to share insights, strategies, and best practices, fostering a supportive and cooperative work environment.
• Actively seek coaching and guidance from peers and managers to enhance sales techniques and performance.
• Operate with minimal supervision and demonstrate a proactive approach to finding solutions to challenges as they arise.
• Apply strong business acumen to understand customer needs and tailor solutions accordingly.
• Maintain high integrity and ensure the delivery of the right solutions to the right clients consistently.
• Utilize CRM tools to manage and track the sales pipeline effectively.

• You will build and refine the rules that dictate how accounts move through our delinquency lifecycle. You’ll use data to decide which strategies are working and which need to be replaced.
• Transform complex datasets into clear, narrative-driven reports on portfolio performance and strategy to inform senior leadership and to drive change.
• Serve as the analytical point of contact for outsourced partners, providing the data and reporting needed to drive high-yield performance.
• Lead and manage the implementation of new or revised processes, ensuring smooth transitions and minimal disruption using data led insights.
• Identify opportunities to automate manual decision-making points within the collections and recovery lifecycle (e.g., automated agency recalls, file placements, and status updates).
• Partner with the Product or Engineering teams to ensure that analytical models are seamlessly integrated into the core loan management systems or third-party platforms.
• Build and maintain the "if-this-then-that" logic that powers the automated movement of files between internal workflows and external vendor systems.

• Développer, maintenir et gérer des relations solides avec nos courtiers par un minimum d'une rencontre en personne par marchand par mois.
• Générer et conclure de nouvelles pistes (leads) dans les secteurs des véhicules récréatifs (sports motorisés, marine), de remorques et de la vente au détail.
• Réactiver les comptes existants peu performants qui vous sont assignés dans votre territoire.
• Utiliser une connaissance approfondie des produits et des conseils de vente pour augmenter l'activité des marchands.
• Mettre à jour et coacher régulièrement les partenaires sur le programme et le processus de Financeit.
• Apprendre aux entreprises comment utiliser notre ensemble d'outils pour positionner le financement.
• Organiser régulièrement des sessions de formation et de coaching avec les marchands.
• Assurer la conformité à nos exigences d'approbation et de risque.
• Maintenir la responsabilité grâce à des rapports quotidiens et hebdomadaires de toutes les activités de vente.
• Produire des rapports, analyser des données, identifier des tendances et fournir des recommandations.
• Communiquer les lacunes des processus et des systèmes lorsqu'elles sont découvertes aux niveaux de gestion appropriés.
• S'efforcer d'atteindre les objectifs individuels et d'équipe sur une base mensuelle.
• Des déplacements sont requis.